Jack Brickey Expert

You would need to create 4 different filters, one for each quarter. E.g. Q1 - Project = fit and resolutiondate >= startofyear() and resolutiondate < startOfYear(91d) Q2 - Project = fit and resolutiondate >= startofyear(92d) and resolutiondate < startOfYear(182d) the above would show all issues resolved in a quarter. Adjust…

what product are you trying to remove exactly?

Hi Jon, are you asking if you can edit an issue in one view (board) but not have that change actually reflected for the same issue in another board? If so there is no way to do that. Issues don’t belong to boards. They belong to projects. Boards are simply a means of viewing issues. A Chang to an issue in one board will…

LC, your workflow looks fine. Have you verified the reported behavior?

Da, it seems you might be a bit confused between Dashboards (image 1), Kanban boards (image 2), and scrum boards. Maybe this will help... Dashboards is a place to build a view that can provide many unique bits of info about one or more projects. It can include filtered lists, calendars, sprint details, pie charts, etc.…

I think that is, as yet, unclear. AFAIK, there has been little shared publicly about Atlassian's exact plans here. It could be that they treat it just as they did with Trello and let it be its own product w/ little integration or maybe they will tightly couple it allowing agents to work in either environment on the same…

Hi @Dominik Grzeskowiak , a couple of comments/thoughts to share. First I want to ensure you are talking JSD here and not JSW, please confirm. For the purpose of this response, I assume it is JSD even though you have posted in the Jira collection. It is important to not that for JSD the incoming mail handler is not the…

just use the "Edit issue" action, select the Summary field and use the following syntax {{issue.summary}} - LOST

Here is another recent thread on migration from Zen to JSD. Migration-from-Zendesk-to-Jira-Service-Desk-using-JSON-file there are other posts on this topic in the Community as well. You can search for them using the search bar. I believe you will be able to get the majority of fields and such to imports but not everything.

Halp is a company recently acquired by Atlassian. You might find this blog of interest. While more complicated it basically provides a means of creating and working customer issues directly in an IM session like in Slack. There is lots of info on the internet explaining Halp. Also see halp.com

everything there looks ok (expected). one thing to note is that, unless specifically configured otherwise, a user will not receive notifications for there own actions. I only state this from experience when testing. I always ensure I'm using two accounts for my testing. I use gmail as the Customer and my company email as…

Hi David, your image is cut off a bit. my guess is that you don't have site-admin permissions. can you access Settings > User management > Groups and assess there? What exactly are you trying to modify?

not via workflow but you could consider Automation. Have you tried this?

click the edit and let's see the formatting. I don't expect anything here but there is an outside chance something is weird.

yes. they should show in the backlog.

maybe there is an automation rule that is running under Torben's user id? check Project settings > Automation.

p.s. don't leave this enabled. :-)

Hi Susannah, welcome to the Community. You could use Automation for this. Go to your project > Project settings > Automation and configure a new rule that looks something like below but change out the JQL to match your needs. Note if your query spans project set it up as Global. Once you have this done, even though it is…

also, for grins, can you share an image of one of the notifications that is not going thru? go to the Customer notification and click on the Edit link for one of the notifications.

You can't view the outgoing email logs unfortunately. You would need to contact Atlassian Support. Was this by chance a 'migration' scenario where you migrated issues from NG to Classic or simply a brand new project? Do you have any other test project (classic) that you can test out?

only if you created a full backup just before the import. Also not that any additional changes post backup would be lost if a restore is performed.

I'm wondering if this is an IT issue outside of Jira. Can you contact your IT and have them check the outgoing mail server to see if the email is received from Jira and somehow being blocked?

Hi Sven, welcome to the Community. Addons are either global or project based depending on the addon. You cannot restrict by user. Now, maybe there are addons that allow such but none that I have used. Regardless, for pricing they all are based on the total number of users in your instance.

is your user (not receiving emails) a Customer or an internal (Agent or collaborator) user? If a customer then the first image applies, whereas internal the later. Do notifications go to any users?

Hi Trena, sorry if your questions are not getting answered. My experience is that most post in the Community do get answered for sure. In any event, I don't use Gmail for any official activity but do have some Gmail accounts for test purposes and have not had issues that I recall. You mention you need "logs to resolve…

Hi Narinder, welcome to the Community. Are you already able to login to the Jira instance and you are unable to access a specific project? Or are you saying your manager is inviting you to the Jira instance? If you can login, see if you can find the project. If you can't log in when you go to the URL try this... * have…

Regarding the viewing bit that can't happen. Some sort of action must be taking place. My bet is that someone else is taking action when he/she is viewing. Have a look at the History tab to inspect for the reason. As for the backwards transitioning, I recommend you inspect the workflow fully as well as any automation that…

it could be that the latter image is from Server instance or a different version of Cloud. Mine looks like the first image (cloud). Are both URLs of type xxx.atlassian.net or does one have a different domain, e.g. company domain?

I use an addon to view daily time logs - Time reports for Jira cloud. There are other addons to consider as well. Check out the Marketplace.

There is a “Resolved date”