Jack Brickey Expert

Have a look at Automation under Project settings > Project automation.

You can use Automation- project > project settings > automation that looks something like this... when - Issue created conditions - JQL “Issuetype = xxx” action - set issue field Components = 123

When you say you are using a different account do you mean a completely different instance of Jira? Are they different URLs? It appears to me that these are different code bases.

Hi Julia, welcome to the Community. Do you wish to automatically assign Components to issues based upon type or do you wish to restrict available components by type? The former could be done using Automation for every issue created. The later is not possible.

Ha Da, welcome to the Community. Your free plan would not limit any of the scrum board features. First are you using next-gen or Classic projects? Can you share a screen shot? Which Jira tutorial are you using? Can you share a link to that tutorial?

What have you tried and where are you stuck exactly? Here is some documentation - add-an-email-account 

@Karamjeet Singh , this isn’t official Atlassian Support. It is a forum of users and Atlassian’s to answer questions and discuss various topics. As such you might not want to include personal info like emails. Now to your issue, what email is being received by the user? The question is why are they receiving the email? It…

True but it doesn’t behave like Comments. I would not call it Comments as it would be confusing.

Sorry, yes you will see the options but cannot do anything with them on Standard. Atlassian needs to remove this text IMO when on standard.

Likely you have that customer associated with issues - Reporter, Request participants.

Not directly but if To Do allows you to export to CSV then you could import the CSV.

Viduh, thanks for returning both the quick links and the “advanced search for issues”. One suggestion I have conveyed earlier is to allow advanced JQL Search to be built directly into the Search bar. Note it would be ok to not have a full featured solution with auto fill recommendations. It is interesting to note that if…

Hi Salvi, Welcome to the Community. Unfortunately, this is not possible.

Click on the ellipses of the board then board settings and choose Columns. You should see Backlog.

Ah, my bad, you are on server. I don’t have access to play with that unfortunately. Did you try the Edit link that is shown? How about in the Request types page? Also check out support.atlassian.com and search documents

unless you are on a NG service desk which is a different beast altogether.

Can you provide a screen shot. Here is what you should see

Ah I see. I can imagine that the migration might cause oddities like this. If this were to continue I would create a new filter and delete the old. 

Hi Nicolas, welcome to the Community. How confident are you that this person owns the filter? Please click on the Search bar and at the bottom of the popup click Filters. Find the specific filter and see who the owner is. Be sure to check for similar filters. If they indeed are the owner please sit w/ them and have the go…

Hi Poonum, welcome to the Community. Unfortunately, when things are deleted they are gone. there is not way to recover it short of restoring from the most recent backup prior to the deletion. However, generally speaking the cure is often worse than the disease when considering restores since rarely do you have a recent…

you sort of can but it isn't pretty and certainly falls into more of the advanced configuration category. You can use the jira.field.resolution.include property for the transition(s) to your resolved status(es). In there you have to list the resolution IDs that you wish to include. For example it might look like the image…

so to determine if a bug you would need to work w/ Atlassian Support. However, TBH my bet is not on it being a bug. I could certainly be wrong here. The one thing I note from your images, and I'm trying to follow you here, is that the first images use Resolution = unresolved whereas the later one does not. Is it possible…

Please note that the above is only applicable for Cloud Premium. This feature was just introduced very recently along w/ the Premium platform. Standard does not support project archiving, trash/restore.

can you please provide the details of your automation? this seems to be a timezone issue.

Ganesh, I assume you are using some form of automation to action on the JQLs, correct? JQLs by themselves simply return results of the query. Now you indicate that your system time is set to CST but you should check to be sure (settings > system > general). Your first query should return issues created from 04:00:00 to…

That is quite strange. I would contact Atlassian Support.

Not in the same instance and without an addon.

For sure do not use Jira incoming mail handler for JSD.

What exactly would multiple TTFR SLAs look like? Maybe you mean you need different goals for TTFR, e.g. based upon priority? Or do you mean you have 4 different definitions of “first response”? I suspect the former. You can have many different goals for an SLA base on various variables. you might find this article useful…

You can use automation - project settings > automation. trigger - on transition conditions - as necessary action - send email