Jack Brickey Expert

Well the pie chart would certainly provide a view into percentage by issuetype. If you want to add a dimension of time to this you could add that to your filter. You might consider the Two-dimensional gadget and show issuetype on the y-axis and maybe status on the x-axis or similar. example filters... project = abc project…

agree JSD is not the right tool for this. Google - online+calendar+appointment+scheduling+software 

I would suggest to create a Dashboard and use maybe a pie chart or issue statistics gadget. if you wish to use the Created vs. Resolved and separate by issuetype then you would need to create a filter for each issue type. for example.... filter 1: project = abc and type = bug filter 2: project = abc and type = task filter…

Hi Alex, welcome to the Community. First, make sure this is something you really want/need to do. Too many cooks in the kitchen sort of thing. That aside, you should navigate to settings > User management and find the user then select show details. If you want them to have Site Admin access there is a drop down you can…

Hi Or, you used to be able to do this in the older issue view. However, in the new UI it no longer works as stated in the document you reference... As the above snippet from the doc states JSWCLOUD-13864 has been open regarding this bug. I haven't seen much traction on this and AFAIK the problem still exists though I have…

Automation can only accomplish this after the transition. Why not just do this as part of the transition using post function?

You cannot achieve this with JQL.

I assume the agent is using "Raise a request" I assume the agent cannot find the customer in the "on behalf of" or maybe they find them but it fails somehow? Ideas - check your User management for the possibility of duplicate users and maybe one is revoked.

ok thanks for that info. So I haven't actually used Sprint in an automation but I just ran a quick test and it worked just fine. So let me ask.... * do you currently have an active sprint? i would assume that would need to be the case. * i wonder if the automation doesn't have manage sprint permissions thought would not…

Hi George, can you see and can you click on the Cog in the top right? If so do you see User management and other options. If not you don't then you do not have site admin privileges.

another commentary - it seems that you are wanting to place all newly created issues into the Active Sprint. This is a bit abnormal at least in the agile-world where issues go to the backlog to be triaged and planned into sprints. I'm just trying to understand your goals so that I might assist in finding a solution with…

Hi Cathy, welcome to the Community. First might I ask if "To Do" is your initial status on create. If so then unsure why you would have the "Then: Transition the same issue to To Do" step. Aside from that commentary, are you able to publish if you leave off the last step - And: Edit issue fields? In other words is the…

i recommend you keep replies w/in one of the answer threads rather than using the "Answer" button.

it probably has remnants that remain after the install. I would send an email to the vendor. It might clear after some period of time. Do you see this on newly created issues?

When you say he tried a "fresh URL" what does that mean? Provide him with the URL that looks 'ok' and see what he sees. Please share a screen shot of the General board settings page. If he has different swimlane config he is on a different board altogether. Too, if he is able to edit the board settings then he is the owner…

TBH, I have never attempted so not able to identify if/how this would be possible. I will ping others to chime in here if they have ideas.

I don't use Free version so hard to reproduce. Can you go to settings (cog in upper right) > User management find one of your existing users and inspect what groups they are in. then find the other user and add them to the same groups. Is this a classic project? If so go to project settings > permissions and inspect which…

he/she must be using a different board from the others. can you verify the URLs seen?

Hi Tina, welcome to the Community. Please check the permissions/access on the "other" project. Next-Gen - project settings > access Classic - project settings > people verify the user shows up w/ proper access

Yep...was suspicious of this which is what drove my comment on it depends on the details. So in this case I would probably create a custom user picker field (Fixed By) and when the developer actually fixes an issue then the field is updated w/ their name. Now how you do this will depend on more details. You could…

Hi @jcleach , depending on your project type you should see something like below... Classic... Next-gen.... now you mention "time tracking feature", can you explain this further? is this an addon or something in your base config?

Hi Marcello, welcome to the Community. I'm not sure I would place my phone number on a public forum but... I would suggest you reach out to Atlassian partners in your area if you are looking for support beyond well defined questions - https://www.atlassian.com/partners 

Hi Paige, I'm thinking this is an addon/app but can't pinpoint which one. Can you look under your Apps tab and see if you can zero in on this. If it is an app I suspect it can be enable globally or by project. I would check the documentation and/or chat w/ your Jira admin unless that is you. ;-)

oh, ok so this is JSD. I was wrongly thinking JSW. Regardless, if you wish you could create a Kanban board but unsure that is really what you want as I assume your team uses the Queues to manage their issues. Of course you can include Priority field in your queues which might meet your needs. To create a kanban board: *…

Hi Srilata, there likely are a number of ways to do this but the best solution is the one that works for you and your team and moreover it depends on the details of your implementation, e.g. workflow. With that said here is some input for you. Assuming the Assignee of a closed issue reliably equates to the developer then…

well here is the potential issue.... * you can't do this if the project is Next-gen * you can't do this on default business project boards Go to your project page and take a screenshot and add here of what your screen looks like. If either of the above are true you can, if you wish, create a traditional Kanban board for…

ok so for the Activity Stream you see that a comment was made 8 minutes ago. I don't use Activity stream much TBH but my understanding here is that there is no way to filter out any activity on done issues. Now, one would think that once an issue is Done any activity would die off pretty quickly. However, if someone…

Hi Verena, welcome to the Community. You can do this on a Kanban board under Board settings > card colors. You cannot do this within the detailed issue view however.