Jack Brickey Expert

Hi Colleen! The results displayed on a gadget reflect the filter that defines the gadget. If you want to exclude done issues you might wish to include the following in the filter... AND statuscategory != done if you can provide more details (exact filter, statuses, whether you are setting Resolution, etc.) I might offer a…

you build the request form under Project settings > Request types. You click edit fields and add the desired fields to the request form. You can make fields required or optional, add descriptions, change names, etc. You can read more here - configure-the-customer-request-form-and-issue-view-layout-for-a-request 

One common reason for this is that a user replies not to the Jira ticket but to the original email that created the initial ticket. Example scenario: * Fred sends email to helpdesk@mycompany.com (your email channel) copying Sally. * JSD and Sally receive email-A * JSD creates a ticket in the associated project and…

you will need an addon e.g. Scriptrunner or similar. With SR you can use the following I think... issueFunction in dateCompare("", "duedate" < "created") Actually you could also use Automation for this. Here is an article that might help - calculating-the-difference-between-two-dates 

how is that done for Cloud?

I don't use AD, however, defining a user as a Customer or agent is done directly in JSD project under project settings > people and selecting the proper role.

There is no way to do that. that is what the Portal if for, knowing who is opening a ticket. If you had a webpage where the customer first logged in then you might be able to populate the field via the API. But again, that is analogous to the Portal.

My guess is that this is associated with an addon. Can you check you addon apps?

That is a lot of columns. If you really want all of these on a board then there is little you can do. Consider using less columns with multiple statuses mapped to each column. For example, let’s say you have To Do and several statuses reflecting development and several for test and then a few for Done. Consider To Do, In…

Which sprint gadget. I have tried to and they seem to work fine for me. Please explain in greater detail what you are experiencing. Maybe a screenshot or two would help.

You can consider an addon to link two instances, e.g. Backbone sync. 

Yes. This is done by creating a filter. Click in the search bar and build your filter. Click Columns to choose the desired columns. Click on any column to sort.

Hi @gilad , welcome to the Community! if you are using Classic projects go to Project settings > permissions and ensure the user is in a group or role that has the Manage Sprints permission.

Stephen, nice solution. One question, is this missing the part of only updating the Issue Age for open issues? Would you not want to add “AND status category != Done” in the JQL?

If the user is for sure a Customer then any email they send associated with an issue will be public. Note- if the user in fact is a user with Jira access then they are not a true customer.

Let’s keep the discussion in a single thread here. It appears to me that there actually isn’t a duplicate issue. You can confirm this by simply adding a comment to the ticket and then look at what you believe to be the dup. I expect you will see the comment there.

This isn’t possible.

Unfortunately only if they are licensed users.

I suspect the Admin hasn't correctly reinstated your access. Reach back out to them to discuss

There is not a way to do this OOTB. Consider an addon. I have seen Project Creator mentioned previously (no personal experience) but it is for Server/DC only. There might be others.

Hi Ed, I don't have any firsthand experience with this but I found this article that might be of use. TBH, I can't imagine anyone would be interested in an individuals workflow. I also expect that you could remove once you are done w/ it or request it to be removed by Atlassian but unsure.

@zerina faib , Not sure I understand. You can only import workflows from the Marketplace in Cloud.

I recommend you use Automation in conjunction with some label or custom field that could be leveraged in the automation to identify who would get the email. Give it a try and let me know if you get stuck.

Unfortunately not. These are per project.

Oh, one more thing... this is JSD correct?

Hi Anna, I would have thought mypending() would do work. What if you drop the status = part just as a test? issuetype = Change AND Approvals = mypending() obviously this requires that there are issues pending for you. or try pending() just trying to zero in on the behavior here.

Hi Shindy, absolutely! That is one of the primary uses of JSD. In fact when you go to create the project you will see Internal IT project template you can choose. BTW, if you have JSD you actually have Core as it is the underlying code for both JSD and JSW.

Unfortunately I do not. I don’t use IE.

You would either need to create your own customer portals or look at an addon like Refined for JSD.

That is a good solution. Some people creat their own Kanban too.