Jack Brickey Expert

I'm not sure exactly what you mean by shared account. It may be that there's something unique in there that is pointing to the smoking gun here. Is this the only scenario/issue type what you're having this problem? is the problem consistent every time?

So if the Customer is the reporter AND the Customer request type is set then that Customer should be able to see the issue in the portal. 

Again, if you immediately attempt to add the user manually after the rule runs, is it successful? I am, just trying to establish if we are dealing with a race condition within the rule. What do you mean by "in the system"? Does that mean that, after your rule runs to add the person they are "in the system"?

Consider these Dashboard gadgets Resolution Time Gadget Displays a bar chart of the average resolution time (in days) of resolved issues. Average Age Gadget Displays a bar chart of the average number of days that issues have been unresolved.

Hi @Kuba Nowakowski , I have not attempted this before. What does your log show? It would be interesting to see if you could, rather than add the new user as a participant, add a label. Then create a new rule that triggers on that new label and attempt to add the participant in this secondary rule. Also can I assume that…

Hi @Yugandhar Mocherla , can you please check the issue that is not appearing and ensure that the customer request type field has a value?

please search the marketplace- https://marketplace.atlassian.com/search?product=jira&query=google%20sheets without understanding what your requirements are for integration. All we can do is point you too, the possible applications for you to consider. Google searching is always a reasonable thing to try.

Hi @MANPRITSINGH , there really isn't enough info to go on here. But I will point you to the addons in the marketplace- https://marketplace.atlassian.com/search?query=Service%20now 

@Kirill , looking back at my past responses it appears that Google translation did not do a very good job. If you wish to restore a project that is in the trash bin: Restore a project from trash When you restore a project, it will appear in directories and its issues will appear in search results. To restore a project: *…

Thanks @Trudy P Claspill ! I have been slammed with works and life this week and consequently away from the Community. It looks like you have zeroed in on the cause here.this may be the issue of interest - https://jira.atlassian.com/browse/JWMCLOUD-19 . You will note that a recent update from Atlassian PM indicates no…

Hi @sivachidambaram_g , welcome to the community. Could you please share whether you are on a company managed or team managed project? This can be found in the bottom left-hand corner of your screen.

Hi @Martin Vali , you mention "done" status but I don't see it on the board. I do see three statuses of statuscategory = done. Maybe you are saying that issues move to any one of those there columns disappear? * is this a TMP or CMP project (look in bottom left) * if CMP please share your board filter and sub-filters from…

Yep that works too.

Ah yes...so you need to use "create from existing filter" rather than "from existing project". First creat your filter "project = sand9" and save it the reference in your create board from filter.

Is your SAND9 a Team managed project? If so it will not appear there. You would need to choose your profile in the location.

Is it possible this project is in the trash or archived or are you able to access from the Projects menu item? Can you navigate to the Permissions section an inspect your permissions?

Hi @mummareddy supriya , can you look at the logs to see if your rule is triggering twice on a single event? Also, check if you possibly have another rule cloning the issue. Finally check the history of the unwanted clone to see if there is a clue. Maybe adding a comment action on the newly cloned issue in your rule to…

Hi @Breno Henrique Silva Marinho , unsure what "frame" means in this context however, maybe you need to have a unique Issuetype and workflow for issue "two" such that you can add a validator on transition to done restricting to automation user. Disclaimer - I have not attempted this so my recommendation is theoretical.…

@Leo Petersen , If you have a TMP then you will need to use your profile as the Location. Feel free to share a screen shot of your project page if you need assistance.

Hi @John Dorian , I don't have an example as it was just an idea, not something I employ in my process. However, a simple table that would include the following columns seems appropriate: * Jira issue key summary * Planned Story points * reassessed Story points * comments on why the delta in SP

Hi @Sagar B R , are you looking for the following? If so what do you see exactly? It may be that you may not have the required permissions. There are different levels of administration.

Hi @Alexander Ziegltrum , I have not seen any means of triggering rules on custom field creation.

Please note the the customer in JSM would have access to issues via a portal not the application.

Hi @HUE , welcome to the community. This is not possible in Jira software, but is possible in Jira service management.

Hi @Robert Komarovic , I think this question needs to be raised with Atlassian support and select Billing option.

Based on the info here I cannot assist further. Unsure how this is associated with Jira if at all.

Then I would disassociate the security scheme from your project as mentioned in the link above (image below). You can leave the scheme in place as it may be associated to other projects or delete it altogether.

Hi @Graphicz - EX00603 , where are these buttons expected to be? Are you referring to the JSM portal for this "Sellerdeck" solution? Can you share an image? There are no such buttons in the native portal solution provided by Atlassian.

Hi @Ayush Pathak , did you get the issue resolved? If so please let us know the solution.

So custom fields are associated to Issue types not request types. However, you can change what is displayed under project settings > request types for the Request form and Issue view. Let me ask though, I wonder if it might be better to use the Forms feature for your on boarding. Do you really need all of these fields to…