Jack Brickey Expert

Duplicate post

I think you need to chat with other admins before you undo something they have put in place. I can't say for sure but it seems to me that someone has incorrectly set up an issue security scheme that should be removed. The previous article should explain how to remove an issue security scheme.

Hi @Tracie Keane , welcome to the Community. Just to get some terminology and concepts out of the way first as it might help in this discussion. * ITSM Work categories are use to categorize issues. Read more here - how-categories-work-in-it-service-management-projects * issues are associated to Categories by Request types.…

Are you the only admin? Did you mistakenly add issue security or is it possible another admin did this? please familiarize yourself with this article - configure-issue-security-schemes

I am surprised that issue security is configured for Bug Issuetype. I would speak with all admins as to why this has been done.

Well here is the thing, generally when you set up an Issue Security scheme for a specific issue type you are doing so to restrict users from viewing issues. So I would ask if issue security is required for the issue type and if not then remove. If it is required then the users that should not have access to the issue type…

hi @rayyan ct , can you confirm that you are talking about an Atlassian support request here - Atlassian support. I know that there were issues opening support tickets earlier in the week so maybe related. How long has it been since you attempted this? Just wondered if the response given is accurate and the email is…

Hi @Ayush Pathak , based on the info provided I would say that the user does not have set issue security permissions. Can you check under project settings > permissions - set issue security? Also, based on the title of the post it may suggest that someone made the issue security required on create.

Got it, thanks. In this case I would do one of two things: * use JQL to search for issues where unresolved issue have the mandatory fields empty and proactively correct each * use an if/else condition in your rule - if mandatory fields are empty then send email, else clone issue

hi @elizandradias , Acredito que há um EAP acontecendo agora, mas não tenho os detalhes.

Hi @Cate Carr , what precisely are you attempting unsuccessfully? Can you share the details such that we can assist?

loving the AI features. I can't keep up with learning/using bit. great problem to have.

Hi @Venkatesh G , welcome to the community. The question I have for you is under what conditions the clone would fail? If you were simply using the clone action and cloning in the same project, then it will not fail unless there's some bug in the software. Maybe there is something unique about your clone that could succeed…

Hi @Omkar Rajale , if you are asking if you can make your condition optional in your workflow based on the associated parent having a specific field value, then the answer is no at least natively. What you could do is have a different issue type for your stories associated to architecture, Epics. Then you could have a…

Note - I would be careful with a rule like this and add sufficient conditions such that linked issues don't unwontedly get closed.

Hi @Soukaina IBALINE , welcome to the Community. it sounds like you want to automatically resolve any issue linked to an issue when that issue is transitioned to resolved. If so here is a quick example though some tweaking for your specific case is likely needed.

Is the second email already well established with customers? If not consider using the default Atlassian provided email as the secondary.

Hi @Danylo Borodai , how are you "redirecting"? The trick here is ensuring that the "from" address is associated with the end customer and not a forwarding address. At least if your intentions are to maintain the customer as the reporter.

@Marta , to be clear you can do this natively w/o the need for addons.

Hi @Jeff Xanthos , What issue did you run into with if/else? I also wonder if you could simply express the offset as the number of days rather than having to 'decode' thus. That is use "-10", "20", etc. that would simply your rule by eliminating the if/else condition.

Hi @Sam Palmer-Granville , Team managed projects are, IMO, best for simple self-contained projects. However, the board proposed above may work for you. I guess it comes down to what your requirements are. If you can articulate exactly what you hope to achieve and how the team will work together, I may be able to offer…

Hi @Sam Palmer-Granville , welcome to the Community. The boards presented under Your work/Boatds are associated with any Company Managed Projects. team managed projects are not displayed there. If you wish to create a single board that displays the issues for all TMP project you could do so but the solution is not ideal.…

Feel free to share a screenshot of your automation here if you have issues.

Hi @Enrique , I have not played with this but my suspicion is that the "+2}" version is a result of column width which could be impacted by the number of columns, window sizing, etc. can you test that theory in your instance? Make sure you compare your view in a manner identical to your colleagues, column layout, browser,…

hi @Emma Duncan , are there any other columns to the right that possibly have sorting enabled? can you go thru each column and click on the down arrow to verify sorting is indeed off? Are you able to reorder in Timeline view?

@Talha Jutt , welcome. Please post your question

Hi @Tony Ciniglio , do you mean this?

I will have to test on my end to assess tomorrow.

You could do something like this... * trigger - scheduled daily with a JQL qualifier e.g. updatedDate <= startOfDay(-2) AND statusCategory != done * conditions - as needed to qualify your action * action - send email

Hi @Niklas Karl , issues will appear on a specific board based on the underlying filter, defining the board. if you are using a company managed project, determined by looking in the lower left corner, then you can edit the underlying filter such that issues will disappear based on certain criteria. For example, in your…