Jack Brickey Expert

Generally, if you continue to navigate to new screens it will reappear if in fact you are truly still logged in as the other user. This can be assessed by looking at the avatar/profile in top right.

My guess is that you are not add8ng in the description and that field has been set to required at creation. Are you presented with the field such that you can populate. Note that there should be Summary and Description.

Is the cron accurate? Isn’t it “hour minute DOM MO DOW” ? 8 0 * * WED ... would be at 8am every Wednesday I think. Note that the time is in UTC so adjust for your TZ off UTC.

Please check the Permissions (project settings > permissions) to ensure they have Browse (and any other relative permissions) permissions. 

Hi @Svenja Ollenburg , welcome to the Community. It will be difficult to troubleshoot this from where I sit. You should chat with the individual that can log in as you and try to assess.

I am on Cloud and do not see the option but Server support my be different. You might reference the docs - providing-help-in-multiple-languages 

It applies to all Cloud products.

Yes. You can do this under the board settings.

You cannot assign sub-tasks to an epic. The epic link field does not exist for sub-tasks. Before performing a bulk edit be sure your JQL excludes sub-tasks

If you click on “Other fields” does it display” the field will be hidden if empty.

This is not possible in Cloud. There are other threads discussing this, e.g. the one listed on this page under Related Community content - Customize-CSS-in-the-cloud-version 

I’m unsure how the two instances are connected. The only option for this is via an addon. Why do you expect the sandbox instance is connected to production. Maybe your sandbox is just a test project within your production? How did you create this “sandbox”.

Hi Apurva, (unless something has changed) you are not able to filter specific issues from NG boards. If you wish to do this you should create a classic board, save it to you profile location and add a shortcut on the sidebar of your NG project.

Raised a request where exactly?

Hi Olive, so it is odd that you have created “resolutions” of “open” and “in progress”. Those sound more like statuses. Resolutions are values that are associated with done/resolved issues. With that said, since your JQL includes “and resolution = unresolved” you will only include issues that are not yet resolved. Overall…

Generally, an admin will have created a project to submit change requests for Jira itself. If they failed to do so I would reach out to IT as often they own Jira or at least are in the loop.

Yes you need to set up a mail server and handler.

You would set up an email handler. Click on the cog in upper right and select system in the drop down (must be and admin). In the sidebar select incoming email. In there you will need to setup the email and mail handler. Let me know if you get stuck. Note that you will need to set a default user if the incoming email is…

Atlassian does not accept POs... Below is an excerpt from this article - purchase-licensing Atlassian is happy to reference a PO number on a quote or invoice for your internal tracking and record keeping. However, we do not accept purchase orders as a form of payment nor the terms and conditions commonly associated with…

This would happen if you are listed as a customer in the project OR you are currently logged in as a customer.

Portanto, não é suficiente simplesmente acessar a página de exibição de todos os projetos? Clique em Projetos no menu superior e visualize todos os projetos.

if you are trying to allow users to add attachments to issues then edit the permissions ensuing the user(s) are in one of the roles/groups w/ attachment create permissions. Below is a view of Cloud. Server will be somewhat different.

Hi Kevin welcome to the Community. I can understand why you might expect that but in fact 0 is correct and as designed. There is no way to change this.

Once you get into editing the workflow it should make sense... * go to Project settings > workflows and click the edit icon of the workflow associated with the issue type * click on the transitions between statuses for resolve/cancel/escalate (one at a time). When you click on a transition there will be a pop up and in…

This is quite odd. I would suggest the following * test with different browser * restart Mac and retry i have never seen this and I would say it is either the browser, you Mac or your instance of Jira install. Let me know the result of the above.

Are you an admin? Can you check project settings > notifications and ensure you are not in any group or role that is set to receive notifications?

You can do this by using the Scheduled trigger and use Cron format. 

the ability to create a board does not require admin permissions. For that mater Delete does not either. However, an admin must give you permission to do so. That said, deleting issues is almost always a bad idea. The only scenario where I do this is if I build a new project and create test issues and want to clean them…

yes you can. you can use a post function in the workflow to clear that field.

@scott_boisvert, awesome input! Thank you so much. Based upon my past research I was pretty confident it would meet my primary requirements but it helps to hear from actual experienced users. I suspect I will try the free version and play w/ it to gain personal experience and decide how to proceed from there.