Jack Brickey Expert

no that is not possible and TBH not sure it makes sense in the context of the designed uses of JSD.

i think it is because you have "Agent selects approvers". In my screen I have "Admin select approvers". When you use Agent you are leaving it to the assignee of the issue to choose the approver in real-time. When Admin selects you pre-configure the approvers. This list of approvers will then be notified automatically when…

Hi Aman, can you clarify what you are looking at? Maybe a screenshot?

ah yes I get you! these are from systems. I am currently trialing Opsgenie and may leverage it to filter out the noise. Cheers!

TBH, i have rarely used this field for much. I was just playing with it and could see where the field would indeed be updated as i clicked thru issues in a search and the list would continue to grow (those w/ a value in the field). I'm guessing that the system clears this field after some period of time based on a cursory…

i recommend reaching out to xporter support. i tried to look at their documentation but (very oddly) the documentation is only available to those with accounts. :-(

I don't actually use Scriptrunner so can't test out the solution for you. You might search the Community for similar posts.

i suspect that one has Jira labs enabled and the other does not. * click on avatar * click personal settings * scroll to Jira Labs

the tricky part will come in getting the reporter to be what you want. i suspect you would want the original from to be the reporter and not the forwarding address. Might I ask why you need to do this at all? Why can you not address at the source? That is, use a unique email for any JSD issues you wish to report?

Might I suggest forgetting this old method in favor of using the free excel extension - jira-cloud-for-excel-official

Are you saying that some issues are not displaying the last viewed date when in fact you know that they were actually viewed? If so can you please provide more information and a screenshot of where this is the case? 

Ok so I think that what you need is to determine the difference in time between createddate and time stamp on when the Assignee field moves from Unassigned to assigned. Off the top of my head what I would suggest is that you look at automation. Using automation and triggering on the Assignee field being changed you could…

The issue isn’t with Teams it is with your Jira configuration. Putting Teams aside for a moment, there are two ways to set the Resolution field in Jira when transitioning an issue to closed/done/resolved/etc. * you can include a post function inside your workflow for the transition to the closed status and set the value of…

You will need an add-on for that. Consider Automation for Jira, Scriptrunner Power Scripts etc.

So there are two parts to this question. First do you want to be able to filter issues assigned to a team. And second do you want to see how long it takes that team to assign it to an individual. Is this correct? assuming so I’m a bit confused. Issues are assigned to users not teams. Unless you have some specific user that…

Hi Syed, welcome to the Community. So I’m not a following you exactly here. You are correct that you can create Issues via email. But I’m unsure why you need to treat a certain email uniquely. Are you wanting to raise awareness of a specific email based on the subject or body? If you were asking whether you could filter…

That could be that you were on Free version or it could be that once canceled you don’t have access. See my edited answer and try to renew subscription.

It seems you were looking to get access to data in an instance for which the subscription has been canceled. Assuming this is correct your only recourse is to reach out to Atlassian support and see if they might be able to help you. You might also try renewing your subscription for a single admin to retrieve the data…

No that would be the status itself. Each issue has a Resolution field and you should set to some value from the available list, e.g. done, cannot reproduce, won’t do, etc. when the resolution is set the issue will have a check mark next to the status when viewed in the detailed issue view. you might find this article…

Check that the Resolution field is actually set. This should be done when resolving all issues.

Ok so I did have a NG project created long ago to play with. I was able to enter peoples names in the provide field as shown below. 

Ellen, it seems to me that if you select “Admin selects” in 5b it would prompt you but I don’t have an NG JSD project to test it out. I will try to create one and test it out later and check back here.

Oops...very sorry. I see this is next-gen. I have not used approvals in NG but let me have a quick look.

Hi Ellen, welcome to the Community. So do you already have an approver field created? If so you can go to the admin area under Issues > custom fields, find you approver field and then click on the ellipses to the far right. Select Contexts and default value. In this screen you can add/edit approvers.

You can’t connect the two without some addon. So you would need the JSW cloud user to also be a customer of JSD server where they could share public comments but they would not have access to the JSD application where they could make/see internal comments. for that they would need to be agents,

thanks Pradeep. Please feel free to offer the accurate answer or if you still have question feel free to LMK.

but that is in Premium only. It appears Ayman is on Standard.

then definitely go w/ Automation as Patrick mentions. 

My thoughts off the cuff.... * you could use the vote feature and simply consider it in the opposite form - a vote is to the Nay * you could create a custom field (number) and have individuals increment it. Issues: folks could step on each other and must trust someone not to vote more that once and no way to easily see if…

the only way is to do a restore and this assumes you have a recent backup that you would be interested in restoring to. often the restoration could be worse as it impacts all projects.