Jack Brickey Expert

No. in Free and Standard versions you have Epic -> Story/Task -> Sub-task. In Premium you have another layer via advanced roadmaps I believe. Basically premium gives you the previously-known-as Portfolio features. You could also consider addons like Structure

Sure. You can simply have separate projects - internal and external or if you really wanted or had a need you could have two separate installations. Access to projects in JSD is managed on a project by project basis so whether it is internal or external is really simply defined by the users email and which project(s) that…

You can add a Condition to the transition in the workflow that restricts the transition leveraging the allowed values of your field. Are you well versed in editing workflows or do you need assistance in that process?

Hi Marion, welcome to the Community. There are a number of ways to notify users other than the reporter or assignee in Jira. * Watcher - if the user has a license in Jira they can be added as a watcher to an issue. As a watcher they will receive all updates as configured under Notifications. * Automation - if the…

Might need more info here maybe.

Admin permissions are at a system or project level.

Yes. You need to include time of creation into your JQL, e.g. priority = highest and createddate >= startofday(“+8h”) and createddate < startofday(“+17h”) would give you issues between 8-5pm

You create different calendars for the different work schedules. Pleas reference this article - create-and-edit-sla-calendars 

Whew...glad it is working now.

where did you setup an incoming mail server? in JSD you configure the email channel here - project settings > email requests each project has it own email read more here - https://support.atlassian.com/jira-service-desk-cloud/docs/how-do-customers-send-requests-by-email/ 

no. you would have to go w/ the Premium plan for such a solution.

you do not need to remove the atlassian account and in fact can't. you simply add the custom email and assign the request type to it. no request type set to the atlassian one.

so you are saying that the email logs indicate success but the issue is actually not created? Please verify this using a simply jql in the advanced search.... project = xxx where xxx is your project and be sure to sort by issuekey DESC so the most recent is at the top

:-( so does the default atlassian email work? and does a completely new custom email work? not sure where to advise based upon your input.

Congratulations Alexey! so very well deserved indeed. 

i would recommend you redo your custom email.

If you are asking if you can influence (update) the value of a field based on the create email message body then you can do this OOTB using Automation. Here is a quick example of where I change the priority based upon email body.

you can change your board's filter to sort by priority, e.g. project = my project order by priority DESC the actual order is governed by how you have them listed in the admin section, e.g. Highest, High, Medium, Low, Lowest note that if you are currently using Ranking for rank your issues then this will be disrupted.…

i think you would have to cause the trigger again. I can't be sure if there is a way around this or not from where I sit TBH.

free should work fine. what exactly are you trying to do? what are you seeing? are you using next-gen or classic? NG will show as such in lower left corner. please provide more info so that we might better assist.

you would need to do each project separately. alternatively you might be able to construct an automation (manual trigger) do achieve this but it will be a bit tedious so I would only embark down this path if you will be doing this frequently. 

duplicate post - https://community.atlassian.com/t5/Jira-questions/Changing-customer-portal/qaq-p/1483842 @Ali Azzam , i have pinged others so that maybe you can get a different (and hopefully better answer. Cheers!

automation is a reaction to a trigger. you need something to change the normal behavior/permission of a field. you can certainly not include the field on any screen but it doesn't really hide it as users could stumble across in a search.

you would need to employ an addon like Scriptrunner, Power Scripts, Secure field, etc.

not without an addon.

The error is indicating that the customer does not have access (is not a customer of) to that project.

The only solution for that is to use the JSD service desk email channel or investigate an email handler addon like Email this issue.

Where I specified above... project settings > email requests JSD provides a unique email for every project or you can use your own custom one. Every JSD project must have a unique email channel.

This is not possible OOTB. I am unaware of any addon that would present data form like this but that does not mean one does not exist.

So let me ask where you have configured your JSD mail channel? If you did so under the Jira admin > System > incoming mail that is wrong. You must use the JSD email handler - project settings > email requests. Can you verify this?