Jack Brickey Expert

well it depends on a number of other details TBH. Here are my initial thoughts... * you could use an addon to assist (check the Marketplace) * export issues to csv, massage as needed and import to the new instance/project. you might find it easier to move all NG issues to a Classic project in the current instance first and…

and this has to do with Jira how exactly?

Hi Gui, I'm unsure what you are looking for regarding "page layouts". The two images you shared are simply documentation articles about how to setup JSD. The first is dealing with setting up the email channel that will allow your customers to create tickets via email. It is simply talking about how to verify that a 'test'…

Hi Pranav, welcome to the Community. I am unaware of any means of mentioning a group which is the first thing to overcome. If you have a way of doing this currently could you please share that detail? Maybe you have a Jira user defined that equate to a group and you are mentioning that user? Maybe you could use Automation…

Yes this was seen by many of us and has been reported and dealt with. the user should not have shared filters with the Community and has been contacted.

I’m not seeing this on my instance. If others on your instance are experiencing this I suggest reporting to Atlassian Support.

This is a user help forum so no actual ticket to close. The poster should “accept answer” to close.

Also note that it is one email per project so if some of these incoming issues would belong to different projects you can use the current email.

You should set up email forwarding outside of JSD to the one JSD email channel. Or simply change what email the systems/people are using.

Can you check a different browser? 

You might find this similar post useful - How-to-calculate-number-of-days-between-two-system-fields 

There is no such table field in JIra.

Hi Charles, so the Request participant won’t meet your needs?

Can you please provide an image of how it does display in Jira for the very same issues as above? I am unable to reproduce in my instance.

Yes. I responded to your other post -> How-to-hide-the-name-of-the-agent-in-the-letter-to-the-client 

Go to project settings > customer notifications and edit the public comment edited. You can remove the user data as below. After editing send a test email to see how it looks.

Yes. That was my recommendation to Guy initially. Not ideal but it is something.

You might take a look at elements previously known as Nfeed. It allows you to connect to an external database And pull in any data that you wish to into that Jira ticket. Well I have not used it myself I have seen a recent demo and was impressed with how it worked. With that said I would encourage you to search the…

But that will take the user to confluence and they must have a license to be able to view the page

I would recommend reaching out directly to the Whatsapp support . It might be some recent compatibility issue.

If the workflow isn’t associated with any other project then it will not impact any other project. If it is a shared workflow then you need to make a copy, edit it and associate to the desired project and issuetypes. The article that Niranjan shared can explain further.

You could consider exporting the page to pdf and attaching. This makes sense if the page is ultimately static with few ongoing changes.

This is only available for server, correct?

Sounds like a good plan

Hi Dennis, I would recommend starting here - resources 

I think it is tied to Community members. It is under investigation. 

Agree

Hi @Tomer Golani , welcome to the Community. Unfortunately this is not currently possible. I believe there is an open suggestion for this at jira.atlassian.com.

Yep, several of us have seen this. I have reported to others and expect some action will be taken. I don’t think it is to an instance we should have access too.

Disclaimer - I don’t use X-ray. With that said your post indicates you are on Free. Is that the case? X-ray should work like other cloud addons - you start a subscription with free trial and then billing starts at second billing cycle using your credit card details stored with your Atlassian account.. However, if you are…