Jack Brickey Expert

Try “fix versions” in the column.

yes i had the same thought. good stuff!

the only way to recover the old would be if, just prior to your import you performed a backup. If you did that you could restore the backup. However, this would take you back to where you were prior to the import. Then you could rethink your import.

I have not experienced this myself but that doesn't really mean anything since you are on a completely different server/VM. If this doesn't disappear soon I would reach out to Atlassian Support.

you might try reaching out to Atlassian Support to see if there is a better reference. You can go to the billing inquiry there. I haven't found one but haven't searched extensively. I did find this one blurb... Jira Service Desk Cloud Standard is the service desk you know and love today. Jira Service Desk Cloud Premium…

Hi Eric, welcome to the Community. So OOTB there really isn't a solution for this. There are a few similar post in the Community discussing this and you may wish to search them out to see if there are any solutions/suggestions that have evolved over time. Here is one to get you started - Working-with-hours-package . I…

https://www.atlassian.com/software/jira/service-desk/pricing 

Is it possible that there is a Rule that is preventing the move? Has your instance been upgraded to the new Workflow for NG? Below is an example of where a restriction rule could come into play.

well you define the Issuetypes there and would need to add be sure you have subtasks defined as an issuetype for sure. If you now want to have sub-tasks automatically created for every task/story or every one that meets certain criteria then you should turn to Automation... Trigger - issue created Condition - issuetype =…

Yes you can create multiple subtasks under a single parent task easily. The image below should get you going.

@Marta Goralova , in the screenshot you provided you are displaying some color mechanism that I am not familiar with and suspect that it is either a mock-up or an addon. The only card color mechanism OOTB is as @Chris Buzon mentions.

I don't believe parallel sprints is supported in NG as yet. Please see this issue for more - JSWCLOUD-17195 

ok got it. Ha, i never even use that. LOL... However, I suspect that this is still related to restrictions inside of Confluence or at least I suggest you check there. I assume you, or someone has connected a space to the project correct? If so go into that space and check the permissions. If you cannot access the space…

Hi Google Member, welcome to the Community. well you can simply click the "Create subtask" button in the detailed issue view and subsequent sub-tasks can be created using the "+" icon above the list of sub-tasks. If you want to do something in a repeated manner then consider using Automation. If you need more detailed…

i'm not sure where these screenshots are coming from TBH. can you provide a full screen image and/or describe your click-thru here. Where are you accessing the project pages? 

in a word... No.... for the portal piece of your question. You could certainly create a classic kanban board and associated to a JSD project(s) but this would only be accessible to licensed users in your Jira instance.

whatever approach you take will be tedious as the agents will have to go thru every ticket and every comment. my recommendation would be to export all tickets, all fields and delete all 'non-relevant' comments using excel. Yikes! 😳 

it seems you are on the wrong forum unless you can convey how this applies to Jira application.

this is all controlled w/in each project. You might wish to start reading this article which will lead to more detailed articles - what-service-desk-users-are-there-in-jira-service-desk Again, what a customer sees is based upon which project they are listed as a customer for AND how you have sharing configured.

there are addon 'time in status' options you can search the marketplace for those. Or, you could consider creating a unique SLA (triage time) and set it to say start when created and stops when issues enter In Progress (or other statuses, e.g. waiting for customer, etc).

in addition to what Liam shared... * customer can only see portals for the porjects that they are listed as customers for. be sure to check if you are using an Organization in multiple projects where that is not desired * you can consider hiding all request types which will in effect make the portal unusable for opening…

inspect one of the issue he/she is getting notified on closely. Ensure they are not reporter, request participant or watcher. If that all look clean then inspect Automation for any hidden notifications. Finally ask them to forward the notification email to you and inspect closely to see if you can find the source.

You would leverage Automation for this. The specifics depends on your exact needs but something like this maybe... Trigger - Issue created (HR issue) Condition - as needed to zero in on your specific case Action - Create sub-tasks and you can incorporate the parent (triggering) task's summary into the sub-task summary Play…

i meant the screenshot showing what options you have under Project settings.

Ah, ok so this is actually JSD not Jira and you are talking about in Queues. My best guess is that someone (admin) removed that queue. :-( If you have admin rights you can add it back. * Click the "new queue" at the bottom of the list * use the following JQL to define your filter (or something similar) - assignee =…

Can you share screenshot?

3.13 Jira? That is really old and from what I read will require multiple upgrade steps but haven’t done myself so can’t definitely declare that. I recommend this doc - upgrading-jira-applications 

Any clue in the logs? Click View logs in the email screen.

You don’t have to move them prior to making the workflow changes but you certainly can and it might provide more piece of mind or unless the issues in the to-be-removed status are to move to different statuses. When you go to associate the new (old) workflow that removes the status, if any issues are in the ‘removed…

Yes. You need to change the notifications (project settings > notifications) and ensure that you are not in any group/roles that is associated with any notification event.