Jack Brickey Expert

So you can’t change the filter that is defined by that link on that page but you can certainly creat your own filter and save it. You can then, if desired add that filter link to your Project sidebar using “add item”.

Hi Sanjeev, where exactly are you looking. There could be quick filters on a board or you can select “Your work” on the top menu bar.

Hi Max, Sie können ein benutzerdefiniertes Dropdown-Feld erstellen und im Formular verfügbar machen. Machen Sie es erforderlich ist erwünscht.

Please explain your goal here as your original post is vague. What are you trying to do exactly? Maybe there is a way to meet your goal in some other way.

You would need an app/addon for this, e.g. Automation for Jira, Scriptrunner, Etc. Basically a listener needs to detect the issue being created and inspect the custom field and then email accordingly.

There is no ability to configure this page

Pleas go to the specific Confluence page and look at the page restrictions. Permissions for Confluence pages are independent of Jira permissions 

Thanks to all for your input and digging into the docs!

Currently you cannot order the comments. You might want to vote/watch this suggestion - JRACLOUD-69548 

That would seem to say your Jira instance isn’t reaching your email inbox. Is this a normal email address. Not shared email? Can you try the default provided email from Atlassian to see if it works or try another gmail address?

Looks like a browser issue. Can you try another browser or clear you cache, quit and restart browser?

That would do the trick. Assume you are aware of Docs - quickstart and here is a good site for direct scriptrunner questions- https://community.atlassian.com/t5/Adaptavist/ct-p/adaptavist 

You will need some sort of automation or scripting addon to accomplish this.

If you log into the email account do you see the emails in the inbox? Are they marked as read or unread?

Hi Vu, so did you add this email under project settings > email requests? And you have a request type assigned to the email address? Assuming so, in the email requests page click on view logs and see what it conveys for failures

There are three channels for customers to issue requests: email, JSD Portal, widget. with email they simple send an email to the address you define. Via the portal they login and open a request. The widget is Java script you place in your webpage. With JSD you can define Organizations to group customers so they can share…

Yes you can do that. There is a “raise a request” link in the left sidebar which takes you the portal view and you can select the request type and customer. As for the customer profile info, you could create custom fields and populate as desired. However, this info won’t persist across issues based on customer ID. You…

Have you check all automation rules? It might be that one is causing this and is running on your behalf. 

don't disagree that it could be better. that was my initial takeaway too. :-)

thanks for sharing @Mohamed Benziane , agree this looks like a corruption issue.

one side note. It is very odd to me that there is a "Delete" icon in JSD Server. I'm now wondering if this might be something different than a traditional delete. I can't imagine why exposing a delete option prominently at the top of a queue is a good idea. I think I will explore the docs and I will ask server JSD leads to…

i wish I had a server instance to give you a more direct answer. It appears that you do have a scheme associated w/ the project as it is called out in the blue highlighted text. I found this article that may/may not be of any value to you…

great! glad to assist.

so i don't have server version so the below references cloud so some translation required but as an admin i'm sure you can do so. :-) verify that for all projects where you are trying to delete issues that you in fact have delete permissions - project > project settings > permissions > delete issues if you do and you…

so you can't have the widget "present" the options in say a dropdown or similar. but if you begin typing then auto-complete should offer the available RTs. This allows you to choose something other than the default

no. this is a completely different system. let me qualify the "no" here. You cannnot do anything like the Atlassian support page using the JSD Portal solution. You could look at completely different portal solutions, e.g. developing your own and leveraging the APIs to pull/push data between your portal and JSD.

Can you try a few basic troubleshooting: * try different browser * log out and back in and retry * check if any other user is experiencing * all the above fail...Atlassian Support

Only if you have different projects. All agents of a project see all queues within a project.

So I’m wondering if you are comparing old issue view to new issue view. The images above are associated with the old view. You can tell that because of the icons on the left exist in the old view but not new. To switch between the two - click on your avatar > personal settings and toggle Jira labs.

I expect you do not have permissions to delete. You can chat with your admin but (^soapbox) deleting issues is almost always a bad idea (v soapbox).