Jack Brickey Expert

When you create a new JSD project you will automatically receive a different "Atlassian provided" email for incoming tickets. You can, however, use a custom email as well. Just go to the project > Project settings > Email requests and set it up to point to the desired Request type. For outgoing you have a single email for…

Great read! Always good to learn more about our leaders!

Where did you changes your address? Assume you went to id.atlassian.com?

You would need to use Automation to send emails to anyone that is not a dusty or collaborator. 

can you better explain where the issue lies? Where is this account ID? Is this with your URL, users name, email, etc? You als mention importing which I’m not following. 

I can’t predict what Atlassian might do on that front. While I don’t suspect they would take the free offer away it is certainly possible that one day in the future they might. 

none to speak of. the only thing is the old name/key will not be reusable w/o intervention from Atlassian Support. That is, if you change project Fred to project Barney, you can create a new project named Fred. All is will work just peachy.

Hi Michael, I don't think this is Chrome specific. rather I think it relates to this post maybe? https://community.atlassian.com/t5/Jira-Software-questions/Use-Jira-favicon-instead-of-project-specific-favicon/qaq-p/1502668 

this is a brilliant double-pun.

correct

Please provide a screenshot of what you are looking at when trying to delete the transition. I don’t understand “ delete transaction list“. 

Sure. If you have admin permissions- project settings - workflows - edit the workflow, click the transition and delete then publish

So only another org-admin can remove or add another org admin. If the admin you wish to remove is the ONLY org admin the you must reach out to Atlassian Support. 

Yes. To be clear you wish to create an alert in OG when the status of a JSD ticket is changed? This could be done by defining the JQL in the webhook to OG. For example... project = abc and status was "To Do" and status = "In Progress" Now this may not be precisely what you want so some thought and testing required. 

Watch the reported issue via link above for any updates. 

Jan, there is no way the Community can assist with this given the lack of details. I would recommend reaching out to Atlassian Support if you are the org-admin and if not reach out to your org-admin. 

You can’t remove the button but you could simply disable customer notification for Public Comment so even if an agent used the respond to customer the customer would not see it. 

The board and all reports will be deleted. However if you have a query in easybi that would be independent of the board and would remain. other than deleting the board you could change the Share and remove all but you. 

Correct. If any project that might be referenced in a filter is not accessible to the individuals then they will not be able to see the filter. You need to add the individuals to the projects being referenced or remove those projects from the filter. 

I can’t easily observe your images as I am on my phone. A couple of things to try... use order by issuekey desc, priority desc paste your query into the Advanced search and observe results

Click on “new queue” and use the following JQL - issuetype = sub-task

thanks Alexis! indeed it works and I am indeed using concatenate in excel for this.

I used to use a plugin within Sugar from FayeBSG. It worked for the most part but in the end it had a few quirks and required upkeep. That coupled with the fact that we really were not getting the value out of it we let it expire. Worth a look though.

I have not experienced this TBH am not a heavy user. If this is reproducible I highly recommend you report to Atlassian Support as it seems to be a bug to me. If you do so and get and answer back please update here for the benefit of future member searches.

yes. I suspect the Resolution is interfering w/ your plans here. you can clear one and verify this is the cause.

thanks Alexander. I was contemplating this very improvement on the label work around. appreciate the reference will certainly have a look.

csv. it is a painful import process as it is coming from Freshdesk and I have to manipulate the exported data first

for sure and you will be guided for this info when you use the importer.

... and this requires site-admin permissions

In brief - someone w/ the necessary permissions has changed the statuses w/o checking w/ all vested parties. :-( There are missing details that would allow me to give you precise answer here, e.g. classic vs. NG project but let me give it a go. I suspect that there is a shared workflow that is being used by multiple…