Jack Brickey Expert

Hi Simon, welcome to the Community! You can achieve this via Automation. Something like this... trigger - issue created (assuming the expected attachment occurs at creation) condition1 - something that uniquely defines when an attachment is expected, e.g. Request type condition2 - JQL - attachments is empty action - send…

Hi Kurt, welcome to the Community. Yes indeed, you just need to create a group specific to the client and add the appropriate members to that group. Ensure that those members do not exist in any other role/group that might be given permissions in other projects. Set up the permission scheme in the client project to include…

Yep that is a common snag. Multi-project boards can trip you up. 

In cloud premium you have the ability to Archive projects. In Standard you can only partially ‘hide’ them by applying a new permissions scheme that removes browse access. This is what I do and I also have a project category called Archived so I can filter on them. 

Can you share an image of your backlog? My guess is that either you don’t have permissions to manage sprints so that the sprint button is grayed out or something isn’t mapped correctly on your scrum board. Have you been able to manage sprints in the past with this specific project?

Unfortunately not and I wish there were the ability to extend the JSM reports to dashboards. Maybe they will come on day. You might consider an addon in the Marketplace. 

If you didn’t delete the actual Request type then you can simply re-add to the group. Go to Request types under project settings and see if you find it. If the RT isn’t there you will need to recreate. 

I’m not absolutely sure TBH as I have not explored this personally. I know that you can view how reports are doing as a while via reports - See-how-your-knowledge-base-articles-are-performing/ I do wonder if the specific article in Confluence captures this. 

Hi Luc, welcome to the community. That feature is not available to the customers as you point out. It does sound like a nice enhancement. I would recommend writing feedback to Atlassian via the feedback link in your instance. Alternatively you could consider opening a ticket with support.

So I’m a bit confused by your second image. Your first image seems normal. With the top 4 issues 15, 4, 14, 28 being part of the Kanban board I’m sure if you click on the Kanban board link in the sidebar. Now your second image is a bit baffling to me it has a title of backlog but a subtitle of “board”. This is not the…

While you can’t turn it off, if you keep all request types hidden then no issues could be created from the portal even if anyon was able to find it. 

alternatively click on the excel or sheets icon and one more option - you can get the Excel official extension for Jira and run your JQL query from excel directly.

Please correct me where I am mistaken. When a notification is sent (Cloud) it is from the singular outbound email address (jira@yourcompany.atlassian.net). It is not the address that is defined under JSM project settings > email requests, e.g. tstsd@yourcompany.atlassian.net or a custom email. If a customer opens an issue…

Hi Maggie, i'm not sure what your requirements/goal are here. However, in an attempt to provide data that might answer your question... * when you click on add gadget and load all gadgets WYSIWYG * if the available gadgets don't meet your needs consider an app from the Marketplace and there are quite a few that offer…

i think rcy is referring to not leveraging the email channel for creation of tickets. However, the outbound notifications are independent and a customer can reply to the notification (above line) and it should be a comment in the ticket.

In cloud any reply via email will be a public comment. odd that you are not seeing this in server. 

this is not configurable. here is one suggestion that was answered as 'won't do' - JSWCLOUD-12976 

Hmmm, I don't recall seeing a reply to a comment button in cloud. Not saying it wasn't there before, just that I don't recall seeing. I wonder if maybe this was on server? When/where did you see previously. You can certainly add a comment where a reply can go. You can also use emojis/likes for comments.

Import is intended for migration of issues from and external system primarily and as such it is an administrator's function. I suggest you connect w/ the admin of your instance and have them fulfill.

yes, you will need to play w/ the various 'day' options to get there. Likely using startofweek() function to add in the weekend component to your definitions of after hours. This would be a good how to article...if I only had some free time. :-(

I cannot speak for Atlassian. I recommend if you have any specific questions you might wanna reach out to Atlassian support. With that said, looking at the issue that you sent a link to, it does not show 8.12.2 as having the fix but rather 8.12.3. 

Would you mind sharing a screenshot of what you are seeing?

You might wish to review the material here - https://www.atlassian.com/trust/security 

Hi Livia, so i'm not following you about "place". The way you move issues from backlog to the active board is by changing the status. For example if your backlog is made up of To Do status issue and active board is In progress and Done, then you would transition to In Progress. Note that there is an overlap between the…

yep. seemed strange to me the first time I hit it as well. ;-) however, it does kind of make sense given there are two different notification configs (customer and agents).

and yet a 3rd way... If you are using the JSD webhook you can simply set the jql condition to meet your needs. For example, let's define Afterhours as 5pm - 7:59am then the jql would be... project = abc and (createddate >= startofday() and createddate < startofday(+8h)) OR (createddate >= startofday(+17h) and createddate <…

So I am not a fan of deleting, with the exception for the reason I just happened to be doing so now - i'm setting up a new project and importing from an external system and running multiple tests and wish to delete the test issues. Now back to your question... So if you goal is simply to keep a tidy backlog by not…

Take a look at the Two-dimensional gadget in the dashboard. Define a Filter using a JQL something like this - epic name = xxxxx

where are you trying to change the site name and why?

please ensure you have Link issue permissions under project settings.