Jack Brickey Expert

See if these screenshots help...

Sorry, I'm still not following why the JSM portal won't achieve this. Consider the following facts. You can have a single project w/ multiple organizations. So you could have an internal Organization and an external Organization w/in the same project. Advantages: single project which works well if the agents servicing are…

yep. I was looking at it further as well. So, in fact, no you can't require input on NG. I took a quick look at JAC to see if there was an open suggestion to support validators but did not find, which seems odd as it would be one of my more important enhancement needs. Maybe there are apps you could consider.

I took a quick look at an NG JSM test project (I don't currently use NG). You can setup rules on a Transition within the workflow. The image below would be my best guess to give a try,

Normally, this is something that Atlassian Support could assist with. However, given you are on Free plan formal/official support is not an option for you. The only options are to a) live w/ the current URL or b) create a new free instance. 

I would reach out to the addon's support directly. Click on Apps > Manage your apps, find the app, expand and click on the support link.

Coincidently, I had a screenshare session w/ Atlassian support yesterday. He agreed that the behavior was inconsistent and was going to raise it to development to see if they agree and if so raise a bug. If I hear back w/ a ticket number I will add it here.

Ok so this is associated w/ an addon app but unsure which one. I am using Issue Checklist Pro and it is displaying correctly in the new issue view. I would suggest you reach out to the vendor support directly. You should be able to do this by clicking on Apps in the menu bar and "Manage your apps" then find the checklist…

Beyond the ability to simply query the links, no. You might look at the Marketplace for addon apps. You might be able to leverage a scripting addon, e.g. Scriptrunner, Power Scripts or automation addon, e.g. Automation for Jira.

I'm not sure what you are referring to by "lists" can you share a screenshot? Preferably a before and after

I'm at a loss TBH. If you aren't getting further traction I would suggest reaching out to Atlassian Support directly.

if you were on Standard/Premium/Enterprise editions you could get Atlassian Support to assist in this but that isn't an option for Free. Dirk's solution is your best bet.

Do you have any issues assigned to you in the SRE project? You should only (AFAIK) see your avatar on a project board if you have an issue assigned to you in the current board view. Also, have you looked to see if you are in a role/group that has permissions in the SRE project?

Could you explain the “ BIP Blacklist”

Unfortunately there isn’t a way to do this OOTB. There is an open suggestion for this. You might consider using an addon for this. In fact I use Email This Issue addon for one project that requires this very solution. 

One remote possibility- are these Agents also listed as Customers in the project? If so, please remove them as customers and retest. Be sure to check any/all Organizations. 

I suspect that you would want to add another condition such that only tickets that are assigned to you get reassigned. use JQL condition - assignee = “navjeet kaur”

I think you could add the ENG prefix using automation. Every time an issue is created it would change the summary. However.... it would not be dynamic, you would need to hard-code this for each project. and as Nic inquires, why would you want to do this. 

Please verify they have access to Jira. Admin > user management - find the user and click on view details and see if Jira is toggled on. 

Hi Livia, welcome to the community! No worries we are all still learning. :-) so what are you wanting your JQL to represent? Let’s say you want issue that are due in 15d to be moved to the board. The JQL for that would be... duedate <= startofday(+15d) now you should also use a condition to verify the issue is not already…

What is it about your requirements that would exclude using the portal itself? If the users that are creating the issues are Customers then they would have portal only access.

How do you backup just a project? The only backup in cloud is an entire instance backup. Regardless you can’t simply apply a cloud backup to server. Maybe there is some app addon involved here? I would recommend a more cautious approach. Export to CSV the issues from their instance and import to your server instance. 

can you share a screen shot of where you are looking and what transition options you do have?

should be possible. Maybe the following would help? you will have to adjust for your specific situation w/ appropriate sub-task conditions.

You can’t create custom fields in the classic sense and apply to a NG project. You can only add fields under the project settings > issue types within the project itself. 

Hi Peter, welcome to the Community. Can you describe what happens if you attempt to transition? Is the transition option not shown? Does it appear to transition but doesn’t? Do you get some error?

Edited... actually try this JQL: project = abc and not status changed after startOfDay(-5d) and statusCategory != done xxxxxxxx I wonder if relying on UpdatedDate query function would work for you!? project = abc and updatedDate <= startofday(-5d) and statuscategory!= Done then you can save the filter and set up a daily…

You can’t move “fields” from take to task. However, you can copy the “values” from an issue field to another issue field. I recommend you look at Automation. When issue transitions to closed, condition - issue type is sub-task, action copy field to parent. 

When in the detail issue view on the right side at the bottom click on the more fields and see if sprint field is there. 

no. there is one outgoing for all.