Jack Brickey Expert

first thing to check is admin > user management and assess the number of active users. If that looks clean then what is the error message and what if anything is unique about the user you are trying to add, e.g. email address.

keep in mind that the roadmaps in Classic are not the same thing as that of NG. As well roadmaps are only available for Classic Software projects.

a bit confused. so you have a customer select field that has values say: A, B, C and you wish to edit this list. Do you want to amend the list to be: A, B, C, D, E, F or do you want to rename the existing values: D, E, F. Or am I missing your point altogether?

i suggest you create a new question and specify your environment, e.g. cloud, plan, current number of users etc.

yes very good point. I was assuming that since the current JQL is looking at closed issues that was part of the requirement. If you want to find issues that were not breached when entering the month but did breach when exiting the month that gets a bit hairier. I need to ponder that as I think you might need to use say the…

If you are wanting to find all issues that breached in the current month regardless of creation date maybe this... project = JIRA AND issuetype in ("Incident Request", "Service Request") AND statuscategory = done AND "Time to resolution" = breached( ) AND resolutiondate >= start of month now, depending on when you run this…

duplicate question

hmmm... i now see this is a duplicate question.

well from you earlier screen capture you don't have a list of approvers defined. If you believe in fact you do have a list already then my guess is your image of a approver field that is not the same as the one being used in your workflow. can you check to see if you have more that one 'approvers' field defined? can you…

for sure @Dirk Ronsmans i feel the date is not saving. that is why I inquired if Stiv was clicking outside of the date field as that is required to register the date. If this behavior is occurring in the default due date field then something is most certainly wrong.

category? can you explain what category you are referring to? Project Category? Status Category? maybe a screenshot if not clear?

awesome thanks for the details and for sharing your solution!

You might provide feedback to Atlassian. However, given this is for Server I'm sure it would not be considered at this point. Actually, I don't expect it would be considered in Cloud either as I believe it will be seen as an undesirable behavior. But I could be wrong certainly. There maybe be some non-OOTB solution but I…

can the agent navigate to the specific space they are trying to link to? check the space/page access permissions.

@stiv_marro , i have flagged this to see if someone from Atlassian can assist. as we (community members/leaders) have no access to other's instances (nor should we) there is occasionally a wall that we hit. And given you are on Free plan there is no official support beyond the Community. I can't help but feel something…

Hi @Aravind Koushik Gobburu , are you saying that you think inactive users should remain in the user picker drop downs, e.g. Assignee, etc. Or are you saying you have a custom field where you would like to have this be the case. In any event, there is not way to do either OOTB. IMO this should not be allowed. Inactive, to…

I am not in front of my computer at the moment so can’t give you exact example but will try to do so in a bit. Note I am on cloud so it might be a bit different. In the meantime maybe this helps... trigger - scheduled to run daily conditions - all that align with you needs e.g. issuetype or whatever zeros in on when you…

Interesting. I have never heard of this working previously. Will have to give it a test albeit in a test instance. 😉

Is this a classic project? Have you edited the workflow and tried to achieve this yet? Is the assignment static or conditional? If conditional you might consider Automation rather than PF. 

Correct you cannot reset. Only start a new project. You could delete all old issues but you still pickup where you left off. 

You don’t share boards between projects. Boards are visual views of the underlying query of issues. If you want to see issues on a board in one project from another project then edit the filter for the board and include the project(s). I think I’m not fully understanding your objective here but hopefully my answer is food…

If you have not already you might check out the docs. Here is one article on creating templates but there is much more info in the docs on your topics above - create-a-template 

Hi Michael, welcome to the Community! to answer the title question - no Confluence is not in beta. It has been used successfully by a large number of companies and individuals for many years. The cloud version has gone thru a pretty large update over the last year and, like other SAS product changes frequently. I would…

So you were successful in changing two portal names but not the third? I assume you changed the name under project settings > portal settings and not the project name under project settings > details. 

You will need an automation or scripting app for this, e.g. Automation for Jira, Scriptrunner, Power Scripts, etc. if you don’t have an app that would meet your needs checkout the Marketplace. 

I really am not sure what might be going on TBH. I would have to see it and work to figure it out. 

I have not tested this but if the OOO email reply is formatted such that the issue key is in the subject of the email then the OOO reply should drive a comment. So it would be possible to leverage this on an Automation rule. You might consider assessing this option to achieve some action. 

before you go editing the WF I think you should check to see if issue (recent) are in the 'done' status BUT the resolution is not set. Can you check that and get back to me here? Basically, if the Resolution isn't being set you need to do this on any transition into any of your 'done' statues. Now I note three statuses in…

i opened a support request and it is being investigated. There was an earlier report of this in the old issue view - JSWCLOUD-18722 but it was closed as won't fix since the new issue view would replace the old and it was thought that it could not occur in the new view. I will update here later as I learn more.

ok so the issue here (i think) is that you are trying to assign "Team A" releases to issues in other projects. As I said releases can't be shared across projects. For example if you add release version 1.1 in project "Fred" and go to project "Sally" and look at releases there, if that project has 1.1 it is NOT the same as…