Jack Brickey Expert

I have never upgraded fro free as it wasn’t free when I signed up. It seems that your trial is still in effect and I agree with Stephen to contact support (billing center) for assistance. What I find interesting is that you have 135 users which I would not have thought possible in free trial. 

Go into admin > billing > manage subscriptions and you should be able to change your plan.

Adding to this consider using an Epic (or Initiative if on Premium) for projects with end dates. Generally speaking, Projects in Jira are open ended but don’t have to be.

Which addon is this exactly?

Roadmap is only available for Classic Software project.

Weird ... either * the agent isn’t looking at same fields. Maybe duplicate? * bug -> Atlassian Support

You will need to ask around and find out who has admin rights. Who built the project?

If I understand your need simply click on the users avatar.

Then you are not setting the Resolution field as mentioned. Do you need assistance with understanding how?

Free version does not differ from paid in this regard. You may not have project admin permissions. Can you access Project settings in the project sidebar? If not please reach out to you admin for help.

I would direct that question to the vendor directly. 

I assume you have tried the Basic Roadmap feature already which can be enabled on a classic SW project board under Board settings? If not I would start with that and see if it is heading in the right direction for you.

Vero, I think that post is about Trello but the question is about Jira I think? Julie, if you are indeed speaking about Jira and you want to remove someone from the project: * For Classic project - you simply need to ensure that they are not in any group/role that has permissions in the project. * For NG project - go to…

I have used two different solutions: * a dedicated "Cancelled" status * a Resolution value (cancelled, won't do, etc) Generally I prefer the latter but there are cases where the former works best.

you cannot have required fields on the request type associated with email requests. you can add it to other request types in the portal. Email request only support Summary (subject) and Description (body).

yep. there is a bug that was raised on this issue. JRACLOUD-75575 

but as you are on Free plan you don't have access to Atlassian support except the 'billing' channel. so i fear only the later option Nic mentions is available to you.

Sorry, my answer was incomplete. Maybe you can gain access to that via the API and increment a custom field each time. Or could use something like Scriptrunner and create a listener that triggers when there is a change and increment a custom field. The issue here is that you can't do this on a Project level since you don't…

are you wanting to "see" them in the backlog on the individual issues OR are you wanting to be able to be able to edit them? if you want to view them in the backlog then - board settings > card layout and add story points (limit of 3 fields) if you don't have the SP field displayed then ensure you have it set under…

agreed. I'm in the process of the final migration off of FD at the moment and glad to be down to a single tool.

If a non-customer email is received by JSM there will be a log “Failure” indicating just that. If there is no email log then JSM isn’t receiving the email or there is a bug. My bet is on the former.

This is associated with GDPR. AFAIK you cannot leverage any system fields (assignee, etc) in the clear. You could try to figure out how to leverage a custom text field.

No problem at all Kyra! I’m glad to assist if I can. The Community is a great place to get answers. I think what you are referring to is that you are receiving an email notification for an issue from Jira and that email has a link but it isn’t resolving to the webpage as suspected. It would be ideal if you could share a…

Several possible reasons for different “issuetypes”: * you want different workflows * you want different permission schemes * you want different notifications * various automation possible actions

Yes you can use permission schemes and issue security scheme.

This is not possible.

I would add the dashboard as a sidebar item on you project using the “Add item” link.

The import uses seconds

Yes certainly. Just create a new workflow and when you add it to the workflows screen for the project it will ask which Issuetype to associate it to.

Issues in the far right column define completed issue when the sprint is completed. Simply map the desired status(es) to that column.