Jack Brickey Expert

Hi @saulo , can you share what buttons you feel are missing via a screen shot or link to where you are seeing this? I am wondering if you might be talking about the old issue view.

that is correct. i think there is a Lite free version. Check the marketplace.

glad to assist Matthew. The Community is a good place to get answers.

Automation is more like a "post function" as it happens after the transition not before. So you need to build this restriction into the workflow. You could do this using a Validator in the workflow. You can use one of the below whichever meets your needs and then choose Story Points.

might be associated with this known issue - https://jira-software.status.atlassian.com/incidents/2m1sgrmy0mz1 

maybe this known issue - https://jira-software.status.atlassian.com/incidents/2m1sgrmy0mz1 

you might have a look at Roadmaps. There are two solutions for this in Standard (Next-gen and Classic Roadmaps). Premium has Advanced Roadmaps. Or have a look at the Marketplace for other alternatives.

good find Nic. I was pondering this but did not consider that Mike might be using Access.

Hi @[deleted] , there isn’t any config for “Your work”. I would offer an alternate solution to create a personal Dashboard where there is lots of flexibility. If this is of interest and you need assistance please let me know.

@Phil Walburn , the workflow rules are under the workflow screen. Manage workflow and edit then click on rules.

Maybe consider the Epic Sum Up addon. There is a lite (free version) - epic-sum-up-light 

Link to the same - advanced-portal-reports-for-service-desk 

Are you saying you want to capture all issues where the FV changed the previous day and you wish the results to display the previous version and the new version? If so then you would need a custom field to retain ‘previous version’ and couple that with some form of automation or listener to monitor the FV and copy that…

Are others experiencing the same issue? If so, and it persists, then I suggest reaching out to Atlassian support directly as they can log into you instance and inspect assuming you grant access.

Hi Steve, I don’t have a direct answer for you but based upon my quick research, Bonfire became part of Zephyr which is a Smartbear app. You might wish to reach out to their support for an answer if someone with direct experience doesn’t respond here in a timely manner. You could peruse their docs as well.

True IF those on the CC are not yet customers, I think. In other words, you need to decide if you want to automatically create customers in a project and if so you select - “anyone on the web...” and “Customers can search for other customers within their organizations, or manually enter the email address of other customers…

Did the details that Benjamin and I provided not work? Can you please provide a screenshot of your Customer Permissions?

This is the closest/latest I have seen on this. - Advanced-Roadmap-support-for-next-gen-projects it isn’t supported today and no firm plans that I have heard. 

This isn’t a default link type. I suspect an admin added it so you would need to chat with the admin to understand their intentions. Hmmmm, taking a second look at your images I’m thinking you have some addon here possibly? At least this looks foreign to me.

Hi Mike, I am not following. Can you explain this report? Can you explain what “external reporter” refers to? I assume you are referencing a field for this?

@Matthew Oney , if the standard notifications are not what you are looking for consider using Automation. This will allow you to do something like this... trigger - issue transitions Condition - field condition for status being one of x or y Action - send email

You cannot do that with Next-gen. Whereas Classic allows you to share custom fields across other Classic projects, NG does not. NG projects are self-contained.

First, is this JSM or JSW? If JSM you do not use “System > incoming mail > mail handlers” rather you use project settings > email requests. Second as @mogavenasan a mentioned for the comment to be added the from address must resolve to an existing customer if you have the permissions test to only those my agents add OR you…

A column is simply a field so to sort by a specific column (field) generally you simply click on the column heading.

This would be the spam filter on the customer’s side. The customer needs to whitelist the email address,

I may be wrong here as I have been meaning to check this casual observation I had awhile back. It seems that if the avatar is present then it means the user has one or more issues on the board. If the issue assigned to them is removed then their avatar disappears. Again I need to test.

Generally speaking folks have it so new users go into a default role and that role is the default for the default permission schemes. So, assuming you have a contractor come on board and you wish to restrict to a single project you can remove them from the default role and they will disappear from all projects from a…

i thought you indicated you had the old sprint still active.

ah. ok so...I see you are on Server (?) and I see that is in fact in the title of your post but I was confused because this post is labeled under Cloud deployment plan. DOH! So ... forget what I said as it was all cloud based. :-( now I see you have a link icon for project shortcuts. I am wondering if you can add a…

can you check something? is the remaining estimate set for these issues? if not can you do so for one or more and see if those you set the RE on disappear from the warning list?