Jack Brickey Expert

classic project? see if you can edit the Sprint field on these issues and remove them from the new sprint but leave in the old one then complete the old sprint.

can you share a screenshot illustrating that? Also can you check your board settings under Estimation tab and LMK how it is configured? Are you using OE or SP or other? That defines your estimation required.

* I do this from several JSM projects (external customers). I prefer this if a) the agents largely are the same and b) the service is basically the same which results in common Request types. * No, the project admin is at project level not Organization level. Project admins must be licensed users and may or may not also be…

is it possible you have an addon that might present these additional Epic statuses?

go thru each of those issues and see if Original Estimate is filled in.

Hi Deepak, so you should simply go into board settings for the board and in General copy the filter that is there and paste it into an advance search (click on the search bar and select advance search. Once it displays all of the issues you want (consider if you want all issues, e.g. Done issues?) then you can use Bulk…

Hi @gowtham_kumar , i don't have time to do so right now. However, have a look at this document to get you started. There are some good examples in the doc. smart-values-text-fields . 

if only one shows then either the SENs are invalid or maybe you have another Atlassian account or maybe something else. In any event you will need to reach out to Atlassian Support 

@Team-c4c , so i'm a bit confused. First if you have a Business project there should be a board. However, it is a default non-configurable board. Please share a screenshot of what you see when you go to the project. Please include the sidebar. Once I see that then we will move to the next steps of creating a configurable…

did you log in to your account my.atlassian.com and confirm the SEN?

Correct and the actual automation depends on your situation but likely the following is what you want.... Trigger - issue assigned Condition - as needed to ensure the action only occurs when you want it to Action - edit issue and set the Original assignee Now you consider when/if you want the OA to ever change depending on…

first you mention 22 via the filter and only 8 shown but then you mention they other 18....18+8 = 26 so is there a third dimension to the problem where the other 4 are not showing in the filter either? assuming this was just a mistype... check two things for me. For the issues that are not shown (the 18?) check if: * they…

That report could certainly be used. Personally I like the two dimensional gadget available on dashboard. I would create a filter like below... project = abc and assignee in (Bob, Sally) and created date > startofmonth() then set the y-axis to assignee and x-axis to status. this will give you a table of #issue by status…

Hi @Jeremiah Boyle , welcome to the Community. First off, this sounds like a custom field. There is no "Original Assignee" default field. I have seen where some folks create this issue so that they can record for historical purposes the assignee in case where the assignee gets change. One UC where this is popular is to…

Yes based upon some underlying assumptions. If you can reliably say that the assignee is the one that actually resolved the issue then that should work. In my world this is mostly true but I have seen, for example, where Fred is assigned an issue and resolved the issue but the assignee was changed at the end. This scenario…

you might reach out to Atlassian Support to get an official answer as to why this occurs. If/when I have time I will dig in a bit but tied up ATM.

thanks for the additional info Breno. I don't see anything referring to not logged. The question boils down to whether a non-licensed individual can view and vote on issues. The answer is no which I think is what Victor's answer captures and I think this also answers your question but not absolutely sure.

Created simply reflects issues created, e.g. project = abc will show all issues created for the ABC project. Resolved is defined by setting the Resolution field, e.g. project = abc and resolution is not empty will yield all issues in project ABC that has been closed w/ a Resolution set.

to set delete permissions you will need project permissions project settings > permissions > Delete issues and check which roles/groups have the permission. To see if you fall into one of those groups or to add yourself to one of the groups/roles you will need jira admin permissions then go to admin (cog) > user management…

if the data is in the Summary (reliably) then you could look into using Automation to extract and place into the Description. What is vital for this to be successful is to be able to rely on the Summary format w/ key delimiters to identify the various parameters. Unless this is done by a SW system it is hard to depend on…

but i think there is something weird with JSM about how customers that are not part of a project actually will show in the Customers screen w/ no issues created in that project. They do not show in the People page. I have seen this myself and have been meaning to dig into this to understand the whys and wherefores. 

some apps, e.g. checklists can be disabled on a per project basis but some things are system level. I don't think (but not 100% sure) that automation can be disabled. But likely the checklist one can be depending on which addon it is. check under apps for and see if you can configure.

verify that indeed no sprints are open using this JQL - project = myproject and and Sprint in openSprints(). Replace myproject with the project(s) associated w/ you board. Are any issues returned?

@Breno Lima , I'm confused. Are you associated w/ Josh, the original poster here? If not then maybe your question should be opened on a new post? Josh accepted the answer previously so I assume his answer was answered.

again you could create a gadget per month but pretty messy IMO. If I were doing this regularly I would consider the following: * use the official excel extension and have it drop in the latest data and use a pivot table or charting * hook into MS PowerBI * look at an addon e.g. what Tuncay mentioned or EasyBI, or the other…

Unfortunately this is not possible OOTB (JRACLOUD-67108). You can consider something like Scriptrunner.

Hi @Eduardo Oliveira , This JAC issue was closed as "Won't do". Unfortunately there is not explanation but the bottom line is that Validators are not 'honored' for customer transitions. I expect the issue is that they have not implemented a means of presenting screens to the user w/in the portal. JSDCLOUD-4007 

Hi @GameDev , my suspicion is that you are viewing dated videos or videos associated w/ the now EOS Sever version. For sure one of the challenges with Cloud is that it changes rapidly and frequently which can quickly can obsolete videos, Community answers and documentation. I would sat the Community is the most current. To…

There is no way to configure the sidebar as yet. I checked JAC but did not immediately find any suggestion. You might wish to provide feedback to Atlassian via the feedback link in your instance.

@Christina Liang , can you share here what the final resolution was? This will benefit others possibly.