Jack Brickey Expert

Hi Duke, welcome to the Community. My first question would be are you on Server/DC or Cloud and secondly, are you talking about better-excel-exporter-for-jira ? That add-on is only available for Server/DC not Cloud.

oops....i missed that you are on Server.

you should see Board when you click into the search bar as Trudy shows in her images.

Support by deployment tier is detailed here - atlassian-support-offerings Phone only comes w/ Enterprise.

how will you input the given date? If this is static and you just want to find everything created say yesterday... createdDate >= startOfDay(-1) and createdDate < startofday() or a specific day of say March 16, 2021... createdDate >= 2021-03-16 and createddate < 2021-03-17

Regarding the ability to delete - If you go to the Boards page and find the board in question who is the Admin? If it is you then you can delete. If not it takes a Jira-admin. Below is an example screenshot. Regarding my opinion on deleting a board - My general rule is that deleting stuff is bad especially when deleting…

nope

Hi Findo, welcome to the Community! That is a big topic for the Community. However the docs are an excellent resource to get you started. Then if you have specific question search the community and then ask if you can’t find your answer. here is a link to docs - jira-software-cloud-resources 

Boards can only be deleted by owner or jira-admin. Maybe consider having the owner changed by Jira-admin to the project lead? You might search the Jira.atlassian.com (JAC) site for an existing suggestion. I would not believe this would be a good idea personally.

Hi Rob, there is a rule in the Library already that might be good for what you want or adjust to meet your needs. See below

Yes. If you are on a Classic project and you have a Resolution value in your list of “duplicate” then simply close the issue and set the Resolution to Duplicate. Note that you need to have a closure screen setup on you workflow that exposes the Resolution field and requires the use to choose a resolution from the list. You…

Can you share an image of your project’s board and underlying workflow?

Try the following in your JQL filter issueLinkType is empty

if an occasional audit thing consider this... * use JQL - labels is not empty * export to Excel * use excel to de-dup there really should be a means of monitor/managing. Being able to view count, etc.

ok. so as I suspected this is a next-gen project. so forget all of the previous details above and reset here. :-( In NG the resolution is automatically set to Done when an issue is moved to the Done column/status. This should be the right-most column in your board. Moreover, when you do this the resolution date should be…

It seems you wish to run parallel sprints? Please have a look at this article - use-parallel-sprints 

TBH, i'm not sure as I have never attempted. It is unclear to me how you retain the actual customer vs. some intermediary email address that is intercepting and forwarding.

"can i assign an issue to a department?" - No. In Jira issues are assigned to a single user. There are quite a few posts discussing the reasons for this, the reasons folks want it and some work-arounds. Such as... One consideration, you could have your IT department create an email account that represents a team…

Thanks for the additional details Martina. First I have removed the Accepted answer here since you don’t have your final answer yet. It seems to me that this is a process/training issue for the team but I might be misunderstanding. You mention in the original post about automatically assigning to a group. Certainly you can…

No this is not possible OOTB. Possibly leveraging an external email handler solution that would redirect to the email for the specific project. Or maybe a solution with automation to move an issue to the appropriate project but that would get real messy even if achievable.

It seems you are setting up a new instance maybe? If so and it has been more than an hour or two then contact Atlassian Support.

You could consider leaving unassigned but have a custom field or use Components for your teams/departments. Then have your teams/departments create boards/filters/dashboards for their specific areas. BTW, it certainly seems odd that the ticket would be assigned to the originator as a general rule but I don’t really know…

You need to speak with your current site admin and request. Please note that site admin should be limited for obvious reasons. Providing access to projects as project admins is more common.

High Peng. This is indicative of you not having the necessary permissions in one of the projects. Are you an admin of both? If so please check project settings > permissions for the individual.

What page? Can you otherwise navigate thru your instance? Screenshot? Can you try different browser?

I would like to see a screenshot of your specific project like below. Do you see something similar? Do you see Project settings?

Hi Susan, welcome to the Community. Before we dive into the issue of date ranges in JQL queries. Have you looked at adding this extension into excel - jira-cloud-for-excel-official . I use this to export all the time and it is not limited to 1000. 

These screen shots indicate you are looking in the wrong place. I have to wonder if you are using a next-gen project AKA Team Managed Project. Can you send an image of your project page? Do you see Project settings in the side bar? If so please select and then see if you have Workflows. If so select.

Please see my answer. A single sprint does not appear in multiple boards. if I dread sprint 1234 in board A that sprint will not appear in Board B.

This is not possible today. There are a few suggestions in JAC around the suggested articles. Here is a quick search I performed. You might wish to refine and see if one or more align with your needs then vote/watch - Configure suggested list