Jack Brickey Expert

You can’t change a projects template. You could create a new project and move issues. But ITSM is certainly used for change management.

You are using the ITSM project template. I have not set this up in my own instance so my feedback is limited. :-( However, I do know the "Raise a request" does not exist in the sidebard for ITSM as you have seen for yourself. However, you can do so either via the Create button or if you wish to use the Customer forms then…

unsure if I understand you question. You can click on add People and enter users. And then select the role(s) for them. Obviously only add more than one user if the roles will be different.

Hi Meg, I am not sure what you are referring to here? You mention a “list” freezing. What is this list? Can you explain further? Maybe a image would help.

You can do this OOTB using Automation. Here you will find documentation - automation-for-jira the basics... * create a rule in your JSM project * trigger - issue created * condition - what ever conditions that allow you to create the issue in the JSW project only when desired, e.g. Issuetype = bug * action - create issue…

您的问题尚不清楚。 请解释。 请原谅Google翻译的任何不良翻译

you might want to vote/watch - https://jira.atlassian.com/browse/JSWCLOUD-17499 

yep that would be nice... feel free to vote/watch this - JSDCLOUD-4133

Yes that is in the article she referenced. However, the article indicates that “...each user can sort their comments...” which I don’t think is possible. 

So I believe that article has a flaw. This is a system wide setting unless I am mistaken. 

please send an image of your workflow if you want specifics. Basically, edit the workflow and where you have "All" going into a status that you want specific "from-status-transitions", remove the All and connect your from-to transitions. You might find this of use - /what-are-jira-workflows 

I use Time Report and it works well for my team. time-reports 

Contact Atlassian Support. 

Is this board associated with a single project? I’m wondering about permissions or trying to release across multiple projects and a conflict with release version. Just guessing at this point. More details might help e.g. * board filter * is this a new board and problem or old board and new problem- has it ever worked

The history tab in the detailed issue view should show edited I would think. 

TBH, I have never run into this so unsure. I wonder if creating a new user wouldn’t be better?

hi @erika , Let's dive in and figure it out... * click on project settings and scroll down to Workflows * click on the pencil icon for the workflow associated w/ the issuetype you are interested in. if you only have one then no thinking needed here. :-) * click on Diagram mode so you are editing the workflow as a diagram.…

yep more things are going to not work on IE day by day now that it is EOL-ed

yep... not OOTB AFAIK I am using the JETI app from Meta-inf to achieve this. Other app options exist as well.

click on the issuetype icon in the breadcrumbs in the header.

thanks. So the immediate observation is that the first transition to DONE is from READY FOR PRODUCTION DEPLOY... and the Resolution is not set. Then you transition to PENDING and then to DONE which show that Resolution is set. Now if I look at your earlier image the READY FOR PRODUCTION DEPLOY... status is missing in the…

Yes it runs at creation. though unsure if that changes if edited TBH. What I recommend is to use the CRON expression and have your daily runs on a predefined schedule.

i see. interesting. Ok so I think you are trying to cover the case where say you complete a sprint and incomplete issues return to the Backlog or Next sprint and you want to replace the 'active' label with 'backlog'. Is that correct? If so, I'm thinking that you need to incorporate some conditions into your automation,…

are you asking if you can open the Atlassian provided email via your Outlook so that you can inspect the inbox? I don't see how that would be possible. To even attempt you would need the password. You would need to discuss the feasibility of this w/ Atlassian but I'm betting they would not allow such access.

If you have a single project then either have a single board/sprint or run parallel sprints.

Based on having unread emails it seems that Jira is not able to connect. That is why I inquired about password as that happened to me years ago. One thing you could check is the audit log to see what may have changed in your instance that might explain the issue. (Admin > system > audit log). Otherwise contact Atlassian…

You might consider a scrum-of-scrums board. I have heard of folks doing this but have not myself. You can certainly have a board that encompasses issues from multiple projects and use sprints on the board.

Couple of things to check... * do you have a password policy on the email account such that it has expired? * can you log into the email account and inspect the inbox? Are there unread emails? * can you edit the handler and run a test?

I am not following your ultimate goal here. Why do you need to have a label for backlog vs. board? Once I understand the need I might be able to assist with automation.

Hi Vanessa, based on what you have shared... Use Components for systems Create a custom drop down field for your Clients once you start using JSM use Organizations for Clients