Jack Brickey Expert

just a guess - have you tried removing the "@"

База знаний предоставляется клиенту JSM через Confluence. Вот статья, которую вы, возможно, захотите прочитать - what-is-a-knowledge-base 

A user should not be able to create a link to an issue in a project where they do not have Link Issues permission. If they don't need access to view issues in that project then ensure they don't have Browse permissions.

Wenn sie als inaktiv angezeigt werden, werden sie nicht in Rechnung gestellt.

Is Done you right-most column of your board?

Are the two on a single instance? Same URL? If so you are not being redirected I suspect. Can you check under the Projects menu and see if you can access both JSM and JSW projects?

Hi @Jean-François DAVID , I checked https://status.atlassian.com/ and do not see any reported issues for Cloud. If you and your colleagues are still having issues please contact Atlassian Support. although I see you are on free so the Community is your support. 😕 please let me know if none of you users can access the site…

Archived? Please explain how this is illustrated. Is this a status maybe or something else? Screenshot?

Hi @Taranjeet Singh , thanks for responding. I will be officially posting with our HR group in a couple of weeks. H-1B may be possible and will be discussing internally. In the meantime reach out to me on LI.

Yes this is a know issue. The Dev team is working on a number of updates. 

@spryce , ok so I see what the difference is in your case. You are on a Next-gen (soon to be renamed to Team Managed Projects). I do not use NG (TMP) for any JSM projects so my knowledge is limited to the documentation and would refer you there. In any event this thread is getting off track from OP and recommend it move to…

Probably worth a new post then. The only folks that will see this are those already involved in the post. With a new post many more fresh eyes will be involved. I have created new JSM projects within the last couple of weeks but not seeing this. Of course there are a number of templates but TBH the only one that I have…

nothing like that OOTB. I have not used this addon but it might fit you needs - proforma-forms-checklist-for-jira it seems quite powerful. The price is a bit off putting for my needs.

So I use the iOS version and as I recall it was a simple matter to install just like any other app. Then you need to log into your specific cloud instance. Have you attempted and are stuck?

This seems to be related to the template you are using and not one I have created/seen. I recommend researching the documentation or contact support.

Did you change to added by agents and admins?

@Tyler Lamb , please read my post carefully. The remove button is not in the Customer screen it is under Project settings > People screen. If you do not see the Project Settings link then you don't have the necessary project admin permissions and will need to find who does.

check your email logs - project settings > email requests and click on logs. see if you are getting continuous emails from that address. if so find it and shut it down.

So get rid of the "Example Customer" to get it to stop. Project settings > People find the customer and Remove. why it is happening? Either you have some SW system that is sending emails constantly or you have some automation that is triggering in some loop. 

glad to assist. TBH, I have never use the two emails but I can see some interesting UCs for it. :-)

@Trena Norcia , I just tested this out. I had both the atlassian default provided email and I added a custom email. I set a different RT for each and verified it would work. Does this meet your needs?

this isn't available OOTB. There are addon apps that can assist with finding issues that have moved between projects. There are a number of discussions in the Community on this and I encourage you to search them out to see if something strikes your fancy. Here is one example discussion of a possible solution…

That is a Default scheme that is locked by the system you cannot and should not remove.

so your screenshot illustrates the one Atlassian provided email and one custom email. Which one is "external" (working)? I assume the custom one? Did you click on the ellipses in the upper right of your screen?

not that this is an answer but I seem to recall another post on this yesterday. wondering if there is an issue. I will ping some folks to see if they are aware. I don't use slack w/ Jira so cannot confirm.

is Cancelled a status? If so ensure that it is a statuscategory of Done and ensure it is in the right-most column along w/ your Done status. another consideration - add "cancelled" as a resolution value and move those issues to Done - cancelled. The key here is to ensure these cancelled issues end up in the right-most…

well that is surely messed up indeed. Is this something new that just started? Have you reindexed? If you are not the system admin for this Server instance I would chat w/ them about this. 

understood. i did a quick search in the Community and found quite a few discussions but nothing that really struck me as a recommendation - servicenow+integration . usually in these cases I do two things: read the Community posts, read the add-on reviews and book demos if offered. I also look for things like number of…

nah...no big deal

More info needed... is this notification coming from native jira or is it possible you are using an add-on email handler? Have you inspected the URL? Can you copy and share here? feel free to obfuscate any private domain. Is this for any/all notifications?