Jack Brickey Expert

this might be better as a discussion than a question as there likely isn't a 'right answer' except for the one that works for you. ;-) I suspect you have perused the Marketplace for possibilities - servicenow-connectors . I have not used any add-on apps for SNOW personally. I have a single case where I am integrating w/…

there certainly isn't any JQL for this AFAIK. You could run a query and export to excel and use it to find duplicate due dates. With that said, what are you actually trying to achieve here? Maybe there is a different approach to solve it? Obviously you can do thing like due on a certain day, due today, due this week, etc.

Are you sure that they are added as Customer during the process of adding them as an agent? How are you adding them as an agent? Regarding removing them as a customer try going to Project settings > People and remove them from the customer role.

What does "them" refer to in your above reply? Are you talking about making a JSM project publicly accessible or are you talking about sharing certain request w/ other customers. A really good place to start is with the documentation that describes Customer permissions…

Disclaimer: I try to avoid necroposting but there are times when it makes sense. In this case I wanted to provide a more complete and up-to-date answer to this post. The answer goes beyond the OP question. NOTE: This is a Cloud answer for Classic (soon to be renamed as Company Managed Projects) There are three customer…

actually that is not precisely correct based upon the OP. Let me provide a more complete and "accurate at the time" answer.

JSM can be used for internal or external customers. I am using for a wide variety of scenarios. * Internal: HR Staffing requests, IT, Facilities, etc * External: Customer Service, Customer technical assistance center, service order requests and tracking When you define Customer they are 'free users' and as such do not have…

The answer to this is to useJira Service Management 

You can’t brand individual portals beyond the logo you can place on the “cards” that represent the portal on the Help Center view. To achieve this you would need to look at an external solution, e.g. Refined Themes. Check the Marketplace. Of course you could develop your own solution and use the APIs. There is a suggestion…

You can prevent sharing of boards and filters under admin > system > global permissions.

No this is not possible but maybe you can use Automation to assess the email and associate to internal vs. external.

You could edit the workflow and add a condition to each transition exiting the released status such that only those in the group can transition.

and my online ID in a number of forums is pigdog117. pigdog has a long history but 117 has the obvious nod to Halo. My journey started with the early days of Marathon. ;-)

there is a Jira mobile app that works for JSM. Are you wanting something different than that? It is available for iOS and Android. 

and if you need something to track how many times an issue needs to go thru test before passing fully, consider a custom field with automation to increment the value for each 'failed test' transition from UAT --> DEV.

Hi Roxie, first note that i'm not w/ Atlassian, that said I don't ever recall where dashboards would allow others to edit. They belong to the creator and only that user can edit. The site admin can change the owner of a shared dashboard. With that said, if you think there is some regression or you simply want to make a…

you might wish to click the Feedback button in your instance and share your thoughts. Or you may want to reach out to Atlassian Support to see if they have a better answer/work around.

are the replies actually replies to the email from Jira or to the original email? Is the Issue Key in the subject of the reply?

you would need some form of automation to do that (scriptrunner, automation for jira, etc). Obviously, you would want some sort of conditions least every new issue would be assigned to the epic which, in that scenario, your Epic becomes your project. ;-)

that would be nice for sure. There definitely needs to be some work on the silent failures that occur in JSM. Here is one issue (similar) that is listed as Won't do - JSDSERVER-2204 and for any Cloudies there is a parallel one (JSDCLOUD-2204 )that is set to "Not being considered". While not the same as Closed-Won't do it…

If you are interacting with the customer via email you should place attachment into email response.

In Standard, and I think Free, you can enable basic Roadmap feature for a given board. Go to Board settings and you should see the Roadmap option. If you upgrade to Premium then you will get advanced roadmaps. explore-jira-cloud-plans 

I do not see any means of doing so. You might search for open suggestions on the Jira.atlassian.com site.

I don’t believe that is possible. According to the documentation that appears to be fixed - add-a-service-relationship 

You could look into Issue Security but to be honest, if I were working with multiple companies I likely would be using separate projects. Of course I don’t know the details of your situation just thinking about keeping company info separate.

Every JSM project comes with a unique email or you can create one of your own. You cannot use a single email for more that one project. 

Correct you cannot remove that. One thing to mention is that it does not exist when using the ITSM templated project. Question why do you wish to remove?

Interesting. It still works for me. So if you switch to projects and click ho,e icon what happens? Then if you switch back to your work is the subsequent selection Projects again?

you can only have a single Request Type assigned to the email channel. you mention the automation and checking the organization. How is the organization getting set upon creation?

Hi Trena, I'm not sure I am following you here. Are you asking if you can have two separate email addresses for a single project? Are you wanting to avoid the portal and just use email for ticket creation/updates? Are you asking how to keep the external customer request separate from internal requests? Can you please help…