Jack Brickey Expert

That feature doesn’t exist OOTB. There are, I think addon apps that support threaded comments. Please see this open request and feel free to vote/watch - JRACLOUD-3406 

Note that with the intro of a recent change each user can control their preference. Simply click on the Newest first or oldest first in the detail issue view. It will persist for all issue and projects. It will not change the behavior for others.

If I understand your requirement correctly I would recommend using Automation. Something like this... trigger - issue created condition - JQL - priority in (sev 3, sev 4) action - add public comment this assumes a number of things like you have public comment set to stop SLA and sev 3 and 4 are actually priorities. In any…

You can consider securing an Atlassian Partner in Atlanta area if you want face to face.

sorry missed that you were on server. check to see if it exists for DC. Yes you can do by person and get the sum of all logged time per person.

Hi @milan_shah , you can find answers to this question by searching the Community. There is an article for this process - migrate-between-next-gen-and-classic-projects 

Hi Monika, can you help me understand the issue better so I can see if I can assist? Where are you seeing this auto formatting? Is this when entering a description or comment? I am not seeing any auto formatting which leads me to believe I’m not looking in the same place. 

What do you mean by “report”. Do you want a list of issues? Graph? Chart? You cannot reference a board column but you can use the underlying statuses. For example, you could create the following (or similar) JQL project = myproject and status in (a,b,c) and the use that filter in a dashboard gadget. 

not OOTB. I use Time Reports fo Jira Cloud but there are other apps available to consider.

Hi Bala, welcome to the Community. That seems reasonable and a very typical use case. Is there a question you have? Have you attempted this and it isn’t working? You should consider, rather than “forwarding” using the current email that your internal customers use to report requests, simply use that email as the custom…

Hi Sean, I just tried and seem to be able to. I did not click "submit support request" but could fill everything in. where exactly is it throwing the error? I also checked the Statuspage for Support and it is green

this post might be associated w/ what you are experiencing. Have a look and LMK. Why-isn-t-the-Jira-Core-board-working 

my entire life is a project! LOL I have been renovating a 1960s home I moved into in 2019. I have completed: * 2 baths * complete rework of kitchen including removing walls * converted the formal LR into my office * dining room * foyer * den What is left for 2021: * MBR * MBA * 2 BRs I have also removed 4 130' pine trees…

there exists an Automation template in the Library section for this or should be... It is call Resolve issues due to inactivity. Note you will want to edit to meet your situation. LMK if this does not work for you.

Agree Andrew. I just verified that this is indeed persistent and per user. So if I like it oldest first I can set it in one issue and all projects/issue ordering will be that way but will not impact other user.

So i just did a quick test and first blush is that the jira.issue.actions.order really has no measurable impact now that the "newest first/oldest first" toggle is in place. I had assumed that it would change the default for all issue action ordering but not the case. So, as far as I can see the default order of newest…

@[deleted] , I'm not a huge fan of the names either. While I won't say they are terrible I would personally like something different. Of course names are so subjective it is hard to get them right for the masses much less everyone. For me I see them from an administration perspective, something like this... Classic -…

no that is not possible or rather not standard behavior. I suggest you set up a test project and verify what is going on. further inspect their project, board config, etc. if you can observe the precise behavior then please come back w/ your observations so we can come up w/ the explanation/cause/solution.

This capability does not exist. The one configuration that does allow color presentation are cards on a board. So you could use JQL to color your cards left-edge based upon these custom fields.

Hi Mike, welcome to the Community. Can you please explain what you mean by "standard" user and also how you define a "team" in your instance? In JSM you have Agents (those who are assigned and work issues) and Customers (those who submit the request). Now if you are using Jira Core/SW as well you can have 'collaborators'…

It appears you are using Team Managed Project aka Next-gen. At this time you have only a single workflow for all issue types. Atlassian is working on adding the ability per issue type. Company Managed Projects aka Classic have this ability now. 

Please explain what you mean by 4 to 7. Do you mean, for example March 4th - 7th? If so... createdDate >= startOfMonth(4d) AND createdDate <= startOfMonth(7d) hopefully you see the concept here. I recommend you playing with this to get a feel for the logic/syntax. Also, you might want to reference this article…

Hi @remco.krol , please have a look at the Issues Calendar gadget that is available on Dashboards to see if it might meet your goals.

That is an old view that has since been deprecated. Now when selecting an issue on the board you get a pop up rather than side bar.

Please see if this gives you the desired results createdDate >= startOfMonth() AND createdDate <= startOfMonth(3d)

I can’t translate the image but one possibility is explained by this article - working-with-boards . See the Troubleshooting section. If it isn’t clear or you think it isn’t the same issue then please share more information about your situation. Your board filter and Issuetype - workflow mapping would be helpful.

There are a number of approaches: * grassroots - learn by doing leveraging documentation * Training from Atlassian - https://training.atlassian.com/ * training from Atlassian Partner - https://www.atlassian.com/partners 

You should discuss with your admin to make the modification. Here are the details of this advanced setting. I have not attempted the change since they recently added the ability to sort on the fly but my expectation is that it will provide the desired results. However please note that this will change the default for ALL…

Ensure this rule cannot be triggered by another rule.