Jack Brickey Expert

I believe you’re experiencing the known limitation of business projects. They are meant to have a single workflow for all issue types associated with the board it also does not support looped transitions which is what you’ve shown here.

I would use automation but I would do it slightly different. I would have a custom field where you can restore the original sprint value. Then I would have a condition that checks if the custom field is empty when the sprint is field is updated (trigger). If it’s empty it would be the first time through and you would copy…

Ah... you might find this article helpful - how-categories-work-in-it-service-management-projects This excerpt is pertinent... Request types are the building blocks of categories. You can create request types that map to specific ITSM categories by navigating to that category and creating the request type there. You can…

I recommend you search the community for your specific questions. If A suitable answer is not found then a new question in the community will be quick to respond. Good luck.

Project = xxx and type=bug and Sprint in opensprints() and rca is empty

Yes indeed I did create this morning. You should find it at the bottom of the second column. You might wanna add yourself as a member so you can watch for any updates. Cheers!

Charlie, some very good input thanks for sharing this. Indeed it is important to identify yourself as a partner but I do agree that simply adding it to the name is less than ideal for the reasons you specified. Might be a good opportunity to improve the Community product. I will mention it and get it added to the Trello…

Yes, you need Standard or Enterprise. 

I haven’t tried this but it seems to me that you should be able to create a custom URL field and simply paste the URL of your filter into that field. Certainly worth a try

Yes and one of the mor confusing concepts when learning Jira. 

One thing to remember is that the cron expression is going to be UTC time not your local time. So make sure you take them to consideration when testing

You can right click and move them or you can add the sprint to the sprint field of each issue. 

If you set them as request participants and make a public comment do they receive a notification?

Are those cc’d customers on the project?

I see. I was thinking you were talking about the detailed issue view where I do see the automation. To be honest I don’t recall seeing it in the previous location as you illustrate but I don’t use it that often either

I would strongly encourage you not to delete issues. Once they’re gone they’re gone for good. History is always important especially when you’re dealing with customers. Is there some reason why you want to be deleted versus just a done resolve status?

I suggest that you contact Atlassian support billing inquiry - https://support.atlassian.com/contact/#/ 

If this is a specific epic then try this - “epic link” = abc-123 replace abc-123 with your epic key. 

The most likely scenario or should I say typical scenario is where someone that is copied on the original email replies to the original email which results in a duplicate ticket. The reason for this is that the Jira ticket number is required to be in the subject for a reply to result in a comment. 

That documentation is actually for server. Moreover it’s associated with what’s called classic or company managed projects in cloud. Your images illustrate that you were using team managed project which is also known as next-gen. So those instructions simply do not apply. What exactly are you trying to accomplish?

I am not experiencing this issue. You might want to reach out to Atlassian support on this. Can you share a screenshot?

Automation. You can run an automation daily and check and issues due date. If it’s within two days you send an email with whatever text you want and if it’s within the day or overdue you can send a different email. Check the documentation for automation Atlassian Support site - support.atlassian.com

Is it possible that the site admin actually removed users the the system admin role?

From reading your post I am wondering if what you’re experiencing is an issue where the customer does not receive an email notification that the issue was created when the agent creates the issue on the customers behalf. If that is the case it is likely that the agent is creating it using the create button within the…

If you want to add yourself or other users as watchers to every single issue is create it then I would do that through automation. If that is your goal and you need assistance let us know. 

I have to wonder if maybe you are using a team managed project. If that is the case then you can’t I add a workflow created via the company managed project means. You can edit the current workflow but you can’t create one outside of the project and import it. 

What status is the parent in And is there a supporting transition from the current status to done? In other words once all of those subtasks are done and the parent fails to be moved to done by automation can you manually move the parent done?

It has to be changed in each event for each project where you don’t want that variable to be included. 

I would use Automation for this. It should be straightforward and something like this... trigger - issue updated condition - if/else and check for each value of the field then use the action to add label

The entire dashboard is private or are there certain gadgets that are private. Be sure to share the underlying filters for the gadgets to the desired group or individuals