Jack Brickey Expert

@Dave LIAO the real cause is my 8wks in hospital. I’m trying to reengage now. My brain needs exercise in addition to my body. 😉

Hello everyone, my name is Jack Brickey and I have been a long time member of the community. However I’m just now joining the enterprise group. I stumbled across this while looking at a specific article and thought it would be interesting to tag along with the rest of the great people here. My company is rather small and…

Thanks for the introduction to the group it seems well formed and consist of some great leaders as well. 

love these videos they’re very helpful.

I would simply link the bug to the epic as a relates to

You can’t add custom fields when you create issues. Rather you create the custom fields ahead of time and then the user can fill those fields in when creating issues. When using company managed projects you can even require certain fields to be required at creation

If you look in the lower left corner of your project you will see whether you’re running team manager or company managed projects. The differences are quite large to be honest. Company manage projects give you a lot more flexibility. However automation should allow you to work with either project type. You can play with…

Be sure to check both new automation and legacy automation

Have you attempted setting up the Automation already and having an issue? It seems to me the trigger would be issue transitioned and condition would be Status equals done an action would be to issue email. If you have and can share an image of your current Automation That is not working maybe I can help the debug it for…

So if you are using company managed projects then you can add a transition screen between statuses. This will allow you to display certain fields and even require input for certain fields as well. Is this what you might be looking for?

Thanks Kristjan. It was an unfortunate accident that really has set me back but as my wife continues to remind me at least I am still here with her and the family. 

To be fair while I do have an use Opsgenie for a more specific scenario I don’t really incorporate it with JSM so I may not be the best resource to give you the best answer. With that said, I seem to recall seeing on how the JSM ticket could be assigned to the same agent as the on-call opsgenie ticket. I would suggest…

JSM does not have any concept of “on call“. Whereas Opsgenie does. There are possible options for you to set something up like this in JSM. For example you might be able to use automation to assign to a specific person based on the time of day or the day of the week the issue was raised. However this is rather static and…

I will follow @Kristján Geir Mathiesen ‘s post with my own vulnerable note. After eight weeks in the hospital/rehab I finally made it home. Though it has been an adjustment it feels so very good to be home! I am up and walking outside and getting stronger every day and am beginning to engage again at work and in the…

So you need to make a copy of the current workflow and then go into admin/ issues/workflows to the inactive workflow section and at the bottom find your copy, edit it, rename it, remove the status that you don’t desire to keep any further. Then back in your project settings you can associate the newly edited workflow with…

Yes please provide image for where you are looking to delete the board.

https://support.atlassian.com/contact/#/ 

I’m not sure where you’re finding that Crucible is required. Here’s an article about how do you permission schemes in Jira -how-do-jira-permissions-work 

Hi Kristi, is this a team managed project or a company manage project? If a company manage project you should be able to do this by simply clicking on the customers link in the sidebar. Do you see this link? 

If you have a specific list of customers that you want to add as request participants then you could do that using automation. Just simply trigger on an issue created then use whatever conditions needed to ensure that the action is performed as you desire in the action is to add the list of users to the request…

Thanks for the update. I think it be great to add that article to the community. Regarding do use of links outside of the community I know that is generally frowned upon. Regarding links back to the marketplace I think that’s fine but I would defer to the…

Understood. Unfortunately you won’t be able to determine which group issue was raised from in that case. There may be some add on that provides a means of doing this but I am unfamiliar with them. 

Can you please share a screenshot of what you’re looking at?

Out of the box you could consider constructing an JQL filter and use sorting on labels. Obviously sorting doesn’t do the same thing as filtering however it might serve your purposes. Regardless of the solution filtering on labels, I believe, will be a challenge. Consider how sorting would work if you have multiple labels…

If you wish to exclude issues that are still open but we’re do greater than three days from now then consider the following. due <= StartOfDay(3) AND due > StartOfDay() AND resolution = Unresolved

Yep and if you have 5000 issues on a board good luck with managing that! 😧

And be sure to update the workflow to always clear the resolution when you reopen issues for future transitions. 

I would have that user login from a different machine and see if the behavior follows or not. Steam to be an issue with his PC but can’t say that for sure. It makes no sense the single user ID would be slower than the others. 

There is no way to easily determine Portal group that an issue was raised from. However if you aren’t duplicating request types across groups then you can determine based on the request type which group it came from. 

Does this happen on all browsers? Are other users experiencing the same behavior?