Jack Brickey Expert

Share your filter and also share your epics using the following JQL in a search… project = xxx and type = epic replace xxx with your project 

Did you inspect your board filter? My guess is something change there to exclude Epics.

Check the Epic Status (not issue status) to see if they are done

Not at this time. Here is a related suggestion that you may wish to vote and watch - JSDCLOUD-10067 

This is a good place to post questions. However if you want to provide feedback do that directly from the app via the feedback link. 

You can’t do this via say a button. However, the user can simply edit an issue in the gather board and add the component. If you configured the dev boards based on the appropriate component then the edited issue will now appear in the dev board. Your gather board should include something like - and components is empty in…

For CMP projects you can add new request types project settings request types. Issuetype’s you can also add those if needed. 

I just tested and it does not appear that that action is recorded.

My finding as well though the cloud Docs showed it.

You can use CSV import to update fields. You need to include the issue key. Note that you cannot change the issue key as you have indicated.

So this should work. However you need to make sure that the users can browse the project. I just tested it myself with my Shortcuts and my agents can see them fine. Also make sure these dashboards or links to other pages are indeed shared as well.

Request participants must be individual users not teams. You will need to add each individual. You might consider using automation to add all the people if indeed they are consistently the same.

Internal comments are yellow when looking at the detailed issue view. 

I have never experienced this. Regarding your automations are you saying that there are automations sending emails to your customers? If so, unchanged or otherwise, I would carefully inspect that as the cause. The only other explanation would be that the customer actually has browse permissions in the project. 

I wonder if there is some automation involved here?

@Daniel Turczanski - JQL Search Extensions , i cant seem to get updatedby to work in cloud. Could you share an actual example that is returning results for you? To be honest I originally thought that updatedby() existed but then when I went to test it, it was not working so assumed I was just mistaken. However clearly the…

Indeed, however I rarely even mention this because the likelihood of someone having an immediate backup available is just simply too unlikely. So performing a restore on a backup say that was done even two hours ago might result in more loss than simply the single issue. 

All projects in all products have workflows. 

https://support.atlassian.com/contact/#/ 

So I’m not seeing this and I can’t quite follow why it might be happening to you based on what you’re saying. My best advice would be to contact Atlassian support directly and see if they can login and observe what you are seeing. I can understand why a refresh might be required to make a new issue up here. But unsure why…

Please also share your SLA details including the JQL that you were using

Click on the Quick search bar and then select advanced search. Enter a JQL something like this project = xxx and severity = sev-2

Oh yay! They had a added that capability back hallelujah !

So your title of your post refers to adding a column supposedly to a board I guess? However the body of your post is referring to adding a field to your cards specifically the fixed version. I will go off the assumption that your body is active your question. The ability to modify and add fields to a board card depends on…

Unsure. Is this a particular customer or any customer? Can any of your agents add said customer to the Organization?

So I’m not very familiar with team managed projects as I don’t use them. the swiping action is foreign to me. I need to play with that and try to understand how swiping works particularly as it relates to ordering. I certainly understand drag and drop issues if that’s what you refer to. However with TMP there isn’t the…

I strongly recommend accessing Atlassian Support page and searching the documentation to become familiar with Jira Cloud. with that said if you were looking to create a new board you can do that by clicking in the quick search bar at the top and then you will see boards at the very bottom and you can click on that. However…

Nothing out of the box. I would recommend check in the marketplace for possible add-ons.

I am unclear what filtering on due date would look like. By chance do you mean order by due date? You could do that simply by adding order by due date to your filter. If you truly mean filter by Due date I would assume the mechanism would be like Excel with a drop-down and pick one date. However there is no way to…

I am unsure of what add-on you are referring to. However “access“ generally is associated with team managed projects. Company manage projects do not provide access to the project in the same manner.