Jack Brickey Expert

“Verification emails”? Do you mean notification emails?

So severity is a custom field I am assuming. Is it possible that you have two severity fields and maybe one of the fields has that option and the other does not? what I suggest is this, JQL advanced search window and include the specific project you’re dealing with here and select the sev-2 option. What are the results?

So did that other post direct you appropriately then? I believe it should.

I think it is worth noting that I do not work for Atlassian. I am a user just like yourself here in the community to assist. another thing to realize is that boards are simply graphical displays open underline database query. Well not only that they do provide some interesting features that allow people to manage their…

The limit is just a warning not a prevention. You would have to look to automation and see if you could come up with a solution that would change the status of an issue ‘back to To Do’ if the # of issues in To Do is at max. However, I’m unsure how you determine this last bit. There may be a means, just not sure myself.

If you are simply wanting to allow editing an issue after it is closed you might find this thread useful https://community.atlassian.com/t5/Answers-Developer-Questions/Make-fields-editable-after-close/qaq-p/463860 basically you need to set the property on the status. however your title seems to imply that you want to set…

No. Once deleted it is gone. 

So below is an example of an older test project I have that uses legacy automation for this purpose. I suspect or rather I’m sure there is a method of doing this with the new automation as well. So you can look at either approach for achieving your goal. So something is amiss with the Community and I can’t post images so…

There isn’t a “updated by Field”. One possible reason for this is that multiple people can update an issue over time. If this is just a one hour for an occasional thing you can use the history tab to find out who updated the ticket. It will show all updates chronologically.

So ultimately you’re going to need to go into the workflow and edit that workflow and straighten it out. I’m unsure how things: “got messed up”. One thing to keep in mind when you go to edit the workflow is that if that workflow is used by other projects then you will want to make a copy of the workflow rename it and then…

Priorities are system level meaning if you modify the priorities it will modify them for all projects. With that said click on the card to get to the administration view, select issues then select priorities. In that view you’ll see the list of current priorities and you have the ability as an admin to edit those…

The ability to view or browse a project is associated with the permission scheme. At least in a CMP project. Inspect the permissions of the project that you do not want viewed by “everyone“ and assess what roles and or groups are given browse among other permissions. It is likely that your projects are starting with a…

Ha… yes 2 for 2

If you’re getting that message when you create an issue from the board view it is most likely due to the fact that the board filter is filtering out that specific issue. This happens when some parameter associated with the issue you just created is not included by the filter itself.

* To be honest I am unsure. Should be a simple matter of testing both methods and seeing if you trigger on it

Ok. This can be confirmed by the URL. If it looks like this - https://ur company.atlassian.net the Key here is “atlassian.net” - then you are on cloud.

Go to your project board click on the… And select board settings then columns and share a screen shot

Something isn’t looking right here. You show that you have not added any customers to the project and yet you’re showing that a customer can view the project on the help center? To be clear here are you accessing the portal as a customer or are you an admin or agent keep in mind that as an admin or agent you will see…

You don’t need to hide that project. You simply need to ensure that no external customers are part of that internal project.

Are you on-prem? Those instructions are only valid for on-prem or server solutions. Not available in the cloud.

By default Epics will not change status based on the underlying stories. It can be configured to do so using post functions or automation. I would carefully inspect what you are seeing to understand how these epics are going to in progress. It could be that there is automation involved or it could be that someone manually…

I purchased a 45 of the Beatles I am the Walrus/Hello Goodbye.

You might find this useful - available-custom-fields-for-team-managed-projects 

This is not possible.

Only Atlassian support can assist with this. As you are on the free version you will need to reach out to the billing category to see if they can assist.

You need to associate these fields with your project via the field configuration. Go to project settings/fields. This assumes you are using a CMP type project and not TMP. If you are using TMP then you don’t add fields in the manner that you specified you had them directly within the project.

If you are literally talking about a phone call then no there is no OOTB solution. However, manually the agent can reply (comment) to the customer and that can be used for Time to First Response.

Thanks for the additional info. So we aren’t dealing with free but rather you are not listed as technical contact for the instance. That being the case I would recommend reaching out to the admin to contact support. I would also ask other users to see if they can reproduce. I may try later myself. I don’t use the app…

Yeah I’m unable to reproduce that on my side. At this point I would recommend you reach out to Atlassian support directly.

Look under project settings - automation- legacy. Click on the slider icon at the top next to “add rule”.