Jack Brickey Expert

Hi @Furkan , is this a Company managed project? If so did you add the group to the permission for Manage sprints?

Hi @Ozgur Gemici , welcome to the Community. indeed that field is locked and cannot be edited. What exactly are you trying to achieve? Sub-tasks are for sure part of a story. When a story is committed to a sprint all sub-tasks are in effect committed to the sprint as well.

Unfortunately not

You could define your SLA for such issues such that there is no SLA. For example you could create a label "feature-request" that could be added to the issue. The SLA goal could then be defined to only include issues that did not have the label.

Not in the timeline view.

I would think you could use JSON but would need to play with it. Going back to Bill's response on the edit action, here is where I would start {{varOrganization.name.replace(" ", "-")}}

Hi @Joan Andreu Juan Torrens , I believe that you will find that it still exist but the presentation has changed. Please see this earlier post that may help explain more completely Cannot-create-space-based-on-template 

Hi @Jitse Bernaerts , you need to ensure you don't allow automatic access by domain. Here is an article if that helps. control-how-users-get-access-to-products note: I assume you are revoking the users access?

Hi @Arjun Upadhyaya , could you check the following configuration settings to ensure that it is properly checked? admin settings (gear icon) > products > Jira service management > Customer access

Hi @Emil Obermayr , a great question. I have certainly deleted more than one filter that I regretted. Unfortunately, there is nothing to warn us of this, so it is left to the creator of the filter to appropriately name and describe the filter. Often I have named filters According to their purpose, e.g. Dash - All xxx Open…

Yes, I would think so.

Thanks @Ingrid Heitmann for keeping us posted.

Hi @Komara, Moussa , Je ne suis pas sûr de la façon dont cela se rapporte à Jira. Pouvez-vous expliquer davantage ? Je veux m'assurer que vous êtes au bon endroit.

While in a CMP project you can configure the card layout, this feature is not available in TMP. See this open request - JSWCLOUD-17336 

Hi @Sonika Maddinapudi , have you considered setting up a unique SLA for this? Rather than looking at individual ticket response time, it might be best to assess how the team is performing to a specified SLA. For this, I would probably create a unique status that the agent transitions the issue into once they truly begin…

Hi @Ariunzaya , it would be difficult to answer this definitively without really being a part of your organization and process. Or at least sitting down with you and others in your organization to better understand what your needs are. With that said what I would offer is to consider creating a dashboard that pulls…

Hi @Ankita Bhatt , there is no way that we can really answer that. You would need to talk to the other party to understand why they did this. If your process dictates that they are supposed to reassign an issue. Once it's ready for test then it could be an oversight on the other parties behalf or indeed maybe they are not…

Hi @jira a , are you saying that you want to create an issue in multiple projects when a Customer opens a request in a specific project? If so you could use Automation to create related issues in the other project. It would help to better understand your use case to be able to assist further if needed.

Hi @Frank , if these are "Customers" that only have portal access you can control customer sharing under project settings > customer permissions. Customers will not be able to see other customer's issues unless the customer shares the issue with them.

Hi @Seenivasan K , the issue can't be edited in the portal unfortunately. They would have to add a comment to clarify/correct. If you expose the transition to allow the customer to close the request they could then open a new request.

Hi @Pavinee , sub-task is at the lowest level so they can not have children. I recommend linking bugs to your issue.

Hi @Madhu_RVS , if you are associated with this app please be sure to read the following guidelines - Atlassian-Community-online-guidelines-Marketplace-Solution-Partners 

Hi @David Strehlow , to be clear I am not an Atlassian employee but a customer. You might find the following Jira issue of interest as it was just updated yesterday - https://jira.atlassian.com/browse/JRACLOUD-41506 

Hi @Sejy Gnanadas Stella , welcome to the Community. You may find this previous post helpful - How-to-bulk-update-user-email-addresses-in-Jira-Cloud 

Hi @Seenivasan K , do you mean you wish to deny a customer from creating a ticket? If so, then no that is not possible unless you remove that customer from the project all together. if you mean something different, please explain in more detail.

hi @Lisa Ryan , It could be a permission issue but I don't think so. Do you have other projects you can check? Can you check using a different browser?

Hi @Diego De La Riva , how do you define a pending action? Typically it would be all issues assigned to you that are still open. Jira provides this under the "Your Work" tab. If you define differently please let me know as you may be able to create a JQL filter for your needs.

Hi @Lisa Ryan , what view are you referring to exactly? This is what I see in one of my CMP Jira projects.

Hi @Deepthy Sankar , see if the following helps - JRACLOUD-41506 , specifically this excerpt from Atlassian. I am unsure if the "clicking" on the date works in filter results. We’ve now addressed this in the new issue view! * When the date of the action is <= 7 days ago, you’ll be able to switch between relative and…

Hi @Leonardo Alcantar , in Company managed projects the Board view the Column headings are not necessarily the same as the status. The statuses are mapped to columns and the columns can be labeled independent of the statuses. What type of project are you using. Check the lower left corner.