Jack Brickey Expert

Hi @Johannes Melkeraaen , can you check if your Global permission allows users to have Browse users and groups permission. click on the gear icon in upper right then system > global permissions 

Sub-tasks are the way to go here IMO so you are already on the right track. You can certainly illustrate sub-tasks in dashboard gadgets.

my go-tos - scriptrunner, draw.io, checklist for Jira pro, JMWE, JEMH

Did you inspect the workflow transition for Approved?

I have deployed draw.io to a great extent and have played with Mantra recently and like it quite a bit.

so it looks like Ashton changed to Travis so isn't this a procedural issue? Are you saying that something in the background is setting the assignee or simply that users are assigning to an inactive user?

The apps I have leveraged are not marketing specific but still play a big role in setting up effective projects for the marketing groups: Scriptrunner, Checklist for Jira Pro, and draw.io for Confluence.

It is great to see Apptoberfest continue. I look forward to what vendors have cooked up.

Hi @Eman Khan , I would expect one of two causes, either there is a post function in the associated workflow or there is an automation rule. Can you look ate the History tab to assess further? Please share your findings.

you cannot display the summary on the bar.

hi @vkoschek , welcome to the Community. can you share an image of what you see and explain where you want to see the summary. Here is how it should appear...

hi @Andreas Bruckauf , Ok so you are in project settings > customers. So in the project that you are viewing do any of those customers have issues they reported for that specific project? I wanted to share the following KB article in the event it might apply in your…

Maybe you are trying to add the value of Change type into Description?

Hi @Calvin , in your image it appears you are trying to change the Description field but you mention a custom field "Change type". Which field are you trying to change?

Oh, ok I now realize this is Confluence and not Jira. I have only used this in Confluence sparingly and it was never very large. You might check earlier versions where you believe it displayed correctly. I would reach out to Atlassian support to see if there is a know limitation. They can also log in to inspect.

Hi @Frank , are you using Team or Company managed project? Look in the lower left for the answer. Whether or not you use different workflow for different requests depends on your needs. Generally I try to keep my workflows as simple and as few as possible. My question to you is why are you creating a new workflow for each…

Hi @Andreas Bruckauf , I am unsure of where you are navigating to here. Can you expand on this or share a screenshot?

So they start typing a name but it does not show up? This should not be the case. Is it happening with multiple projects and users?

Hi @Sylvie Roberts , hard to say the cause of what you might be experiencing here. Have you checked another browser? Also make sure your timeline dates overlaps with issue start/due dates. Maybe the window of time is simply shifted?

There is not an OOTB solution for this.

Very odd. I would be interested in the cause so you might ask Atlassian support.

Hi @Rune Rasmussen , theory - the object category doesn't match the created object. I see you have selected System list, does it match that which you created?

Hi @Daniel Armyr , can you check the following location? Click on the gear/sprocket in upper right corner and select User management what is shown on that page for users? You can also filter by JSM user access if needed.

Hi @Jason Sadler , can you provide an example of a theme? As you have discovered there is not the concept of folders with queues inside the folders natively. You could certainly use components to qualify your queues. For example let's say you want to break "all open" into three sub-queues: operations, engineering , HR. You…

Hi @Martin Quezada , would you not simply use the issue fields condition as below?

Hi @Nenad Neshov , it is my understanding that you will see every instance tied to your Atlassian account. I'm puzzled as to why you would not. I was looking for an article I previously have seen on this that might add clarity. I will see if others cab chime in here.

Hi @Rafael Freymueller , it is difficult for me to definitively guide you without better understanding your situation. However I will do the best I can and give you my recommendation. It sounds like you have a situation here where you are using company managed projects with shared workflows and schemes. Moreover, for…

You will see every instance tied to your login account in the sidebar. the "On" and "St" will relate to two unique url/instances. Inspect your URL an it should align with these shorthand icons. if you click on each you will then see what products are associated with each instance.

Hi @Daniel Mariano , then either you are on a Free instance or you are not listed as a technical contact. If you are on standard then please contact your system admin and have them open the request.

Hi @Rafael Freymueller , the first thing I would suggest is to check the history tab on one of the issues where this is happening and see if there is some smoking gun that would explain what is going on. Can you check that and report back? Feel free to share a screenshot if you like. also, does this happen immediately upon…