Jack Brickey Expert

Those are not issue types within the Jira portfolio. You could create them and associate to one of the defined issue types (story, task…).

You can contact Atlassian Support with pricing questions. You can buy direct - Jira Align

And another one - Understanding-issue-types-in-jira 

Please check (or ask admin to do so) the permissions- project settings > permissions.

Correct. With cloud there are only two possible email channels per project.

First I assume you are using the Atlassian provided email for one channel and a custom email for the second, correct? I assume there are certain conditions under which you want to assign an email to person C. But I recommend is to use automation when an email is received and the conditions are met then the issue is the…

What subscription plan are you on? Plans is only available on premium or higher. 

Do you see this issue consistently or is this a one time event? I haven’t tested any delays associated with approver emails but I haven’t heard of any complaints of such either. I guess everything‘s in the same time zone?

With filter on without filter applied 

Yes they simply need to be listed as a customer. Here is an article of interest- add-an-approval-to-a-workflow 

strikethrough is controlled by the Resolution field. One possible explanation for what you are seeing is that the in progress issue with strikethrough once was marked as done with the resolution set. However your workflow probably does not clear the resolution if it's re-opened. 

check admin > user management, search user and view details on them.

if you believe there is a bug please report to Atlassian Support

Unfortunately calendars are per project.

Your SLAs can reference a single calendar if desired if that works for you.

You should set up automated backups. automate-backups-for-jira-cloud . Atlassian does image backups of their VMs but not DB backups that can be used to restore.

Plans is only available with premium and enterprise paid subscription. Free and standard do not have this feature.

I can’t say for sure but maybe you should check to see if the resolution is actually set on the issues that are not showing up. The “resolved “solution requires that the resolution field is being set with an issue is moved into a status of type done category.

Not as of yet. You might wish to watch and vote for this issue - JSDCLOUD-1832 

There are a number of posts in the community that deal with automation and due dates so you might want to search for that. However I would also recommend familiarizing yourself with this article - smart-values-date-and-time-functions 

Not as yet

You might find the following article and useful - Should-i-merge-opsgenie-with-jira-service-management 

Can you try setting the value to “0”?

If this is an Atlassian account the user must go to id.atlassian.com to update their email.

Precisely 

Is this a CMP or TMP? CMP - project settings > notifications >> ensure that Service Desk Team project role is listed for “Issue Created” TMP - use Automation 

Ok. Can you also look at the permissions and see what you see there. 

Hi James, This is an area where Jura is lacking to be honest. You can consider an app ad on like this one - time-in-status-for-jira-cloud . Note, I have no direct experience with this app and there may be others in the marketplace to consider as well. An out-of-the-box solution though pretty ugly would be to create a…

Are they an agent of this specific project? Please check the project settings: People and Permissions 

one important matter we have nor broached is what type of project is this? CMP OR TMP? my responses thus far have been assuming CMP… Maybe this will help - what-are-jira-workflows or this - create-a-board Or this - configure-columns