Jack Brickey Expert

It is likely that the project admin has added a Condition that restricts who can move to In Test. Likely it is intended that only a person in the QA group can do so. speak to your project admin.

Hi Mario, I just tested my instance using a CMP project and it worked fine.

Yes remove #2 and if you want the resolution to be “resolved“ rather than “done” then edit number one and change the value. Finally you also want to clear the resolution field on all of your other transitions. So basically add number two into the transitions into to do in progress and in review. Note this is not required…

For CMP: * customers - project settings > customer permissions >> only my agents invite * JIra licensed users - project settings > permissions for TMP: * Project settings > Access

* Correct and agree the direct support was great when I used it. * with combined every user gets both. There is no separation.

Create a new email account and try that.

If it displays zero then the filter you are using is the reason. Ensure your filter is accurately capturing the issues you want.

Yes but it is better to say that the team can label their “columns” however they want vs. “statuses”. This is simply because the column labels may or may not equate to the actual status names. If a team wants a different workflow then you simply need to create a unique workflow for them. Now, workflows are associated to…

Fatima, i’m sorry I think that there’s a language barrier issue here. I understand what you’re saying and you keep repeating that same thing. However, my question about what transition buttons do you see if an issue is in the Enregistrer status. Moreover, I would be interested in understanding what a user in group A sees…

Yes you understand correctly. As for the article I can’t say definitively what they might be getting at but I suspect it is simply stating what you currently understand. That is, let’s say I have five statuses one team might choose to represent that with three columns another team might represent it with four columns and…

Hi Anton, welcome to the community. So JSM is used primarily for tracking customer issues. It sounds like what you were trying to do is share with your customer some sort of instructions? I guess you could use JSM for this by simply opening an issue on the customers behalf. I would advise you to use the raise a request…

I do not think so. Is the current status of the issue where you don’t see the transition Enregistrer?

Might I see your workflow with transitions displayed?

So the Post that you showed a link for is actually for server/data center not cloud. Now I have never seen an image applied to a card. Is this by chance a TMP project? The reason I ask is I wonder if a new feature is being applied that I’m not yet familiar with. Can you show a screenshot of what is being seen?

That is a really good question or interesting point. I’ve never really noticed that the respond to customer is different. I did a bit of research but not finding a good answer to be honest. Hopefully somebody with direct answers or experience with this will chime in. With that said here’s what I found… *…

Odd. Do you have a lot of issues like this? It would be interesting to see if you cleared the value (none) and then reset would this scenario clear.

You need to be sure that you don’t use the same email address for more than a single JSM project. If this were allowed to happen then conflicts with arise when creating tickets. based on the error message that would be my guess. You should go into all other JSM projects and verify whether any projects use the email address…

Indeed you can. If the users are request participants on an issue if the reply it should be a comment visible in portal. 

Request types are associated with issue types. I suspect what is happening here is your attempting to change the request type to one that is not associated with the current issuetype. So if you want to change the request type you need to move the issue to the the new Issuetype.

You’ll have to reach out to your admin to make this change. There’s nothing that you will be able to do to change that field without admin permissions

Ok, scratching my head here. Do you have any other projects that you can test with? Only thing I see here is this is an ITSM project which I don’t have one over at the moment but still that shouldn’t be the issue.

Sorry for not getting back to you. So my question is what are those shortcuts to? I’m wondering if there’s just something weird about the team being able to see any shortcuts you add versus the specific target of the shortcut. Can you try to add a shortcut to say google.com and see if your agents actually can see the links…

In Reports you can view previous sprints via several reports, e.g. Sprint Report, Sprint Burndown, etc

@Neetu Verma , I would be very interested in your automation that you use here. Would you mind sharing that information with the community?

Well for example if you create a dashboard and use the created versus resolved gadget it gives you a working view of how the team is performing. You could also create a filter that shows the issues created yesterday and the issues resolved yesterday. But maybe I'm missing your point?

And if you try this JQL what do you observe? project = "Assimoco SERVICE DESK" AND "Customer Request Type" is EMPTY i expect the same thing. However I am not experiencing this issue.

yikes....beta browsers 

you could create a filter and subscription. This article might help you - save-your-search-as-a-filter or... create a dashboard - create-and-edit-dashboards 

OOTB at this time you cannot. :( You might consider an addon.

go to administration > billing > manage subscriptions