Jack Brickey Expert

if you want to see what issues were resolved "last week"... project = xxx and resolutiondate > startOfWeek(-1w) and resolutiondate < startOfWeek() This assumes that you are setting the resolution field when you move in issue to any status in the done status category I'm not exactly sure how to translate week X and week X +1

I’m unsure what more I can offer at this point unfortunately.

Do you indicated you check the logs and there was no error. Let me rewind here a second. I have to wonder if the issue was actually created. Can you check the following: * For the customer that supposedly sent the email can you verify if they are in fact already a customer? You can do this by clicking on the customers in…

Customers don’t have a profile in JSM. Only licensed JSM users have profiles.

Did you inspect the older issues and compare to the newer ones? Same project? Is customer request type valid? Is the customer still showing as customer?

Are you using a CMP? Are you an admin? To create a custom field go admin > issues > custom fields and create field.

And the sprints must run precisely in sync. Not sure I would go this route personally.

I received the same and checked with Atlassian on this for further information. In the end it only applies to the incoming email handlers as mentioned in the directions.

Here is an article that might help - how-do-jira-permissions-work in cloud you have Jira admin and project admin. Then there is the Technical contact that is defined with Atlassian as well as a billing contact but these are separate from admin permissions. Org and site admin terms are often thrown around, Including myself…

In CMP projects, yes. You simply need to define some criteria in these specific issues from project that you want to appear and include that in your JQL filter that defines project B’s board. For example let’s say you have a specific label that you apply to those project a issues and let’s say that label is include. Then…

You should create any custom fields prior to importing.

Good luck!

That can certainly be done but cumbersome method IMO vs simply using the tool directly. But if you want to import just save as CSV - create-issues-with-the-csv-importer 

You don’t need to be an admin to create an issue but you will need to have your admin give you permissions to do so.

I don’t quite understand. When you refer to tasks is that synonymous to what Jira calls issues? Every line item in your CSV file would be an issue in Jira and I would assume would be a task from pivotal? What errors are you receiving during import?

na verdade, você pode, aqui está um artigo para ajudar - criando problemas e comentários por e-mail

Something isn’t adding up. When you click Create you should get a pop up like below. Are you the admin? If not it might be that you do not have create issue permissions.

Bug report? Do you mean to create a bug issue? Do you mean the create button at the very top of the main menu? Are you able to create any type of issue using the create button?

Unfortunately not. TMP projects do not allow for shared configurations. 

(project = Clinical AND labels = PF-pipeline) or project = RWE ORDER BY Rank ASC

Tasks and stories are indeed equal from a hierarchy perspective. That cannot be changed.

An email doesn’t appear in the dashboard. I’m not exactly sure what you mean by dashboard here to be honest. Maybe you mean in your queues? In any event please check the logs as I mentioned. I suspect you will find that the issue was not created because the from address was not a pre-existing customer. Unless you open up…

You need to add a post function to your transition to Done to set the Resolution field to Done. Another option is to have a screen pop up when transitioned to allow the user to choose the resolution code. Be sure to clear the resolution field on any transition out of your done category statuses. There are a lot of posts in…

Add me to the Bridget opening ceremonies!

Interesting for sure but I can’t see upgrading to premium for this feature in my current business. I have had maybe 2 instances where I needed to share externally and that was temporary so I simply made them users and then revoked when done.

Another good example of your commitment to the Cloud. Keep it up!

While I do not expect to approach these numbers in my current business (never say never) it is reassuring to see Atlassian dedicating efforts to have cloud truly meet the needs of large businesses.

@David.Phom , In the newer UI, like most things, the Create linked issue has moved. See example…

Did the email result in the creation of an issue? Can you check the email log to see if there is an associated error (project settings > email requests and click on the log link). Is the from email a Customer in the project?

Found the other post. See if this applies to you - How-to-remove-the-default-value-in-the-project-type