Jack Brickey Expert

Got it, thanks for the image. A couple of things on this. First I seem to recall another community members posting something similar to this in the past number of weeks. I’m going to try to see if I can find that as it may give us a clue. However my first question would be is if you click the X on the software and then…

I know of no other solution.

Looking at your image it shows that there is an automation rule responsible for reopening. Check the rule for why (conditions).

Correct, there is no “any sla” option.

Not with excel but Google sheets allows scheduling - jira-cloud-for-google-sheets-official 

Hi Phil, I recommend you connect with a local partner. Here is a link to explore options- https://www.atlassian.com/partners 

You can use automation for this purpose assuming you are on cloud then you have that built-in. trigger - issue created conditions - as needed to only take the action on desired issues action - send email

Unfortunately not. Customers only have access to the portal so must access the attachments via a link.

Nice! Can’t wait to give it a try.

All I am saying is that for an issue to appear in the customer portal for a specific customer then they need to be the reporter or the request participant and the customer request I must be set.

I use an addon for this - Time Reports for Jira Cloud

You could certainly add an additional custom due date field. But please don’t name it Due date. 😉

Clip from the weekly updates email…

So I tried following the directions as well but, like you, they did not work. My theory is that this is something that is rolling out and is not yet available on our instances possibly. To confirm that theory I checked my weekly email that I receive and I do see something about improvements to the JSM configuration it also…

The link you provide did not work (404). Is this by chance what you are referencing- edit-the-home-page-layout-in-your-help-center 

infelizmente, os artigos da base de conhecimento são configurados por projeto, não por organização. aqui está um artigo que pode ser útil - manage-knowledge-base-permissions-from-your-service-project 

That option doesn’t exist. I assume this is because only the rule owner really can make changes to correct the situation. If the failure is predictable you could add a send alert email based on the failure condition possibly.

"task is taken"? When is the resolution field set? That is, which transition is setting the resolution? Please provide a screenshot or inspect the history of the issue in question. 

No I mean using the Update Issue Field to set Time Remaining Estimate to "0".

A customer should be able to see any issue that they created or that was created on their behalf regardless of the method/Channel used. Note it is important that the reporter field is set to the customer and that the customer request type is populated. Can you provide more information about issues that the customer is…

Hi Lea, I'm not sure what you're referring to to be honest. Would you mind sharing a screenshot?

so you can search and find but it doesn't show in the released list? i would contact Atlassian Support.

you cannot today but it is being worked - JSDCLOUD-2044 you can consider an addon like JETI or JEMH

be sure to always clear the resolution via reopen transitions too.

are you sure that you are in the same project where the FV was created? can you check one of the issues to assess the FV? 

this is JSW not JSM, right? i don't understand "unsubscribing" in the context of JSW. please check notifications under project settings associated with the user. try changing the reporter, test, change back and retest. have user check junk email.

I assumed that the event was a comment can you verify that? Also was a comment made by the reporter or someone else. As can be seen in the notification helper the reporter would not receive a notification for their own comment. But I assume you already realize that. do other reporters receive notifications?

Insight is now integrated with JSM Cloud and available in Premium subscription. Acquisition announcement 

Project settings > workflows find the workflow associated with the issue type that is associated with the problem at hand. Edit the workflow and in diagram mode click on the transition between Ready to Test and In Test. Click on conditions. Inspect the current conditions for restrictions on who can transition. If it…

Not directly. I would suggest resellers.