Jack Brickey Expert

This is similar to another post in this collection. For me and many others I think it has to be schemes.

Great question @Alex Koxaras -Relational- . Prior to automation I would say it was the flexibility of configuring the workflows. Properties, conditions, validations and post functions or allow you to create a powerful workflow to align with your business processes. However now that automation has arrived in my opinion is…

The other obvious pro of cloud is that cloud will be supported by Atlassian as the continually focus on the product.

@Paloma Fondon Araujo , indeed schemes are at the top of my list as well. @Jack Nolddor [Sweet Bananas] , love that graphic indeed it helps!

@Martin Bayer _MoroSystems_ s_r_o__ , thanks for sharing. I would love to hear more about such a role. I’m not really familiar with a personal leader but it sounds very interesting. Would love to understand what your day-to-day activities are and some of the challenges maybe you were faced.

@Manon Soubies-Camy , another awesome use of automation. Thanks for sharing.

For me I think one of the most effective ways of driving change is to lead by example. If you can find some good examples of things that need to be improved and you know people would appreciate the improvements, then take those on and demonstrate how each of the team members can contribute to that improvement. Also success…

Angelica, Thanks so much for sharing this article. It is very well laid out and straightforward to follow. Fortunately I don't have, or should I say have not yet had, a need for such I work around. Hopefully a solution would be implemented to provide for Notification exclusion. In the meantime this is a great work around.

hmmmm..... so when you say "<your_instance>" does that translate to urcompany.atlassian.net? I attempted to use my Atlassian site plus the /welcome/software as you mentioned but I am simply re-directed to my site. I might suggest accessing Atlassian from another browser and see what happens.

Yes I would certainly expect so he as long as you're in org admin then you're going to have access to the site.

There are somethings you can't do on an active workflow. When you run into this scenario you need to make a copy of the workflow, edit the copy and then associate the new version with the issue types desired. There are a number of discussions in the community on this topic where you can find more detail if needed. However…

Ah so you want to collapse the right sidebar. Unfortunately that is not the possible.

You can add the epic link to the card layout would that suffice?

You mention that you have Gone through all the issue types. Can I assume that you actually mean request types? Since it is the request type that is actually used to reference in the email channel. Indeed the only required fields that can be on the request type used for the email channel or summary and description since…

Reassignment of issues in JSM is certainly possible under the understanding that only an agent can assign the issue to another agent. That is the customer or reporter of the issue cannot assign issues.

That is correct. There isn’t a means of achieving the exact goal. The Trusted user is close but not exact.

You have this option - Trusted users…

It probably was in 2019. 

I think that should do. Time will tell!

If you are on Premium or Enterprise version you have the ability to control updates. There are release notes or details of changes you can review.

Hi Sunny, welcome to the Community. First let me state that I do not represent Atlassian. This is a public user support forum consisting of users partners and some Atlassian team members as well. if you ever need official Atlassian support please go here - https://support.atlassian.com/contact/#/ with that said, are all…

This question has been asked a few times in the community. Here is one post of interest - Blocking-Workflow-Transition-To-Done-if-Linked-Issues… The bottom line is out of the box not really. There are add-ons as the previous post alludes to. However one out of the box option might be to use automation to revert the…

If the agent replies to the email notification from JSM on issue creation does the customer get notified? I’m just trying to determine whether the customer gets notified from email and not from updates into the application itself via public comments.

I have run into this many times and in fact, I was one of those people against it and I am generally for change. For me the trick is, and it’s really not a trick. to simply give it a try and make it a real try. Convince those against it to try something new, try to make it fun, see what’s good about it, see what’s not good…

Thank you for making me smile and contemplate things this morning Daniel!!

Very nice article and reminder.

None that I am aware. I would be surprised if this would exist.

In my instance I click creat project and use template choose Kanban the company managed project. The following screen eventually appears…

That would seem to say so. I don’t have a ‘JSM only’ environment to verify but looks promising.

This does require that you also have JSW or JWM as I think Dashboards is not a feature of JSM. Unless that has changed.