Jack Brickey Expert

You could export/import the issues of one project but not restore one project from a backup.

It depends on what info you wish to fill in but you might consider using Automation to fill it in post creation… trigger - issue created condition - type = bug actions - edit issue and fill in desired fields

this is not possible at this time.

ah gottcha... So what you were talking about is the customer portal. And the link you provided is definitely to an old version of cloud. Unfortunately he don't have the ability to modify how that appears.

It is available at all levels including free I believe. I use it in standard all the time.

see if this helps - secure-cloud-solutions-for-every-government-team 

Hi Kelly, so what if you tried so far? Have you looked at the guides presented by it last in documentation?

Can you provide some images of what you're actually trying to relocate? As well, you reference you have seen images where it is located elsewhere. If you can share that it would be awesome.

Awesome article @Manon Soubies-Camy ! Yes the log action is indeed a game changer and I have used more and more ever since I learned about it. I hadn't thought about the labels much before and I think that's a really great idea thanks for today's learning.

@Lourdes Rodriguez Rivas , if you are a project admin can you please navigate to project settings then email requests. Once in that screen for the given email Channel click on view logs. Scan the logs for any failures associated with the email address that is not creating issues. If you find such a failure what failure…

the link above is applicable to JSW not JSM.

You cannot modify that link just as you cannot modify knowledge base customer channels etc.

use organizations. Organizations act like groups. You can add your various customers into a given organization and then you can add an organization to multiple projects.

Hi Marina. A couple of things, I'm not familiar with programs and you show you are on Standard plan? My understanding is that advanced roadmaps which offers plans is only available on premium and above plans. So are you actually on premium or are you on standard in fact? 

If you do not have the template here’s what it looks like. However you can tweak it to meet your needs.

Are you using CMP project? Can you go to project settings/automation and look in the library section to see if you have a template for this very purpose?

When creating a new project you should be presented an option to use an existing project as the template. This will copy a number of settings schemes etc. if you’re using CMP. Have you attempted to do this and unable to find this feature?

Cheers Nic! Wonderful achievement. 

What the errors are indicating is that there are two fields custom field 50 and 51 that are required at the time of creating an issue. It seems to me that the request type and the underlying issue type are requiring certain fields at the time of creation. Unfortunately you need to understand that this is an email request…

This is the proper solution. JSW licensed users are given Browse and Comment permissions in the JSM project which allows them to make internal comments only.

Hmmm, I assume you have Edit permissions? Long shot, but could you check the following…. apps > system > issue operations plugin and see if all modules are enabled. Especially… View Issue Ops Bar Convert to Issue Link

I ran across a few posts in the past discussing project pages in Jeera. I thought I would share some of the things I found that might end up helping you. Here is one post that I found helpful- How-to-display-the-Confluence-pages-in-my-Jira-Software-Project . In that post There is a reference…

Here is an addon (free) that allows you to search confluence from Slack. Would that meet your needs? obie-search-confluence-from-slack 

Hi Kelly, so how are you attempting to create issues within Confluence? Are you highlighting some text and trying to click on the great Jira icon? If you do that is the issue that you just can’t find the specific project among the list or something else? If you think screenshots would help explain your dilemma please…

Yes you should be able to if it hasn’t been too long. Atlassian will eventually blow away the VM after a matter of a couple of weeks I think but don’t quote me on that. If you need support go to https://support.atlassian.com/contact/#/ and select Billing option.

You will need to remove yourself from the contacts list on any of the associated SENs atmy.atlassian.com 

¿Están los problemas en la columna más a la derecha en su tablero scrum? ¿Está establecida la resolución?

Are you saying you want to hide all that information that is in the Redbox? I can understand where maybe you want to hide some fields but as you have it drawn you can’t hide that information nor would you want to. Maybe if you could explain all the better about your goal or why you want to hide this information there may…

What do you mean emails are coming from customer as checked on older portal? Hopefully you are not reusing an email address from another service desk project. that would result in a conflict and explain why you’re not seeing issues created in the current project. you absolutely should see logs in your email log. 

Excellent find Laura. The one thing to note is those are JWM template which is exactly where my head went to initially when I saw finance being the topic here. However then I noticed that this is posted under JSM. So unsure exactly what @Paula Wares a has in mind.