Jack Brickey Expert

Hi @Wasaqat , welcome to the community. First you indicate you’re interested in next-GEN projects which by the way has been renamed to team managed projects (TMP). However, you are showing a tag of being on server which doesn’t support TMP. Are you on server or cloud? If Server then TMP will not be supported there as…

I can’t say what is going on for sure. There is some piece of info that is missing here that would explain what is going on but I can’t uncover it thru this conversation. You should see a log entry in the email logs when the customer sends an email and that log should offer a clue. If you are not seeing the log then I…

I would suggest creating a “recent reply” queue that would allow your agents to monitor those issues separate from the rest of the open issues. Place this queue at the top and instruct the team to keep at zero. Use labels (or custom field) and automation for this suggestion. Automation: * trigger - issue commented *…

There isn’t an “assigned” date system field in Jira. What I would offer for your consideration is a combination of a custom date field (assigned date) and Automation. It would work like this… automation rule: * trigger - issue assigned * conditions - as needed to meet your needs or none * action - set “assigned date” to…

JQL does not support searching contents of attachments. JQL is simply a query language for DB fields.

@Raju , you have accepted answers here but unsure if your issue is in fact resolved. If not please deselect the acceptance. Did you check the post functions on the transition(s) to closed? as I understand it you are saying that you select a resolution when transitioning to closed however when you go an look at the now…

See if this would work for you… status CHANGED AFTER -24h it does not address business hours. For that maybe you expand the period… status CHANGED AFTER startofweek()

If you have the necessary permissions you can use the Move command. You will find this in the detailed issue view by clicking on the ellipses.

I have done this probably two or three times and never had any issues. 

yes you can use the csv importer - admin > system - import and export section in sidebar.

The prefix will change for all issues. abc-1234 becomes xyz-1234

yep...confusing. It used to be that it would behave as you have laid out here. However a few months back I noted the same thing that you are seeing. After a bit of research I found that the algorithm had been updated and JSM attempts to be a bit smarter and if it recognizes the subject from the same individual then it adds…

i need to see the audit log associated with an issue being created. if the rule does not trigger at all when an issue is created then either... * the rule is not in the same project where the issue was created * there is a bug with automation * unknown reason

what happens if you create an issue?

I dont understand "It works fine when it is triggered manually, but doesn't update when it is automated." this rule should trigger whenever an issue is created. it isn't a manual rule.

the image you provided is not helpful. I assume you are testing by creating a new issue in the project where this rule exists? when you do that please view the associated log and share the details.

what do you see in audit logs?

have you looked at the "your work" menu item? if that doesn't work try clicking on the Filters menu and select my open issues. if neither meet your needs then consider creating a dashboard. if you need help with these let me know.

if you are setting this when transitioning to closed and yet it shows unresolved post transition then I would look at your workflow and inspect the post functions on the transition to closed. see if there is a post function clearing the field.

It all starts at the top. This doesn't mean that those at the top have to do everything or even be the main voice. But they must: * set the tone * support the initiatives * continually communicate the messages to convey the importance

As a leader I look for the following when assessing an employees: * Quality results * Teamwork, Collaboration, How they treat others * Initiative * Ideation * Communication

can you go to project settings > permissions and check Edit all comments

they should receive a error when trying to access via old Notification. it is a simple thing to test.

there are two permissions involved here... Manage Sprints - allows users to add/remove issues in sprints as well as create/start/stop sprints Schedule issues - ability to rank issues in backlog

Yes you certainly can set the triggering issue, which would be your JSM issue, to some done status if you so desire. However what I do, since the JSM issue isn’t done yet, is to move the issue to a development status. Then I use automation to automatically close the issue when the development issue closes.

Did you also inspect the Legacy Automation?

I have never seen this before please share a screenshot of where you are seeing this so that I might be able to comment further.

There isn’t a gadget like that. Maybe consider using Excel or Sheets or an addon app.

The JQL filter would look something like this… project = xxx and statuscategory != done and createdDate < startOfDay(-1000h) then save it and use this in the gadget of your choice

I found in spam quarantine and removed it…