Jack Brickey Expert

An SLA is just a countdown timer and “breached” is binary (yes or no) so it alone can’t serve as a solution to the two actions. This is where automation comes into play. In fact you could achieve your goal with automation alone - set a custom date field when entered W4C then run rule daily to check diff between today and…

You might find this article helpful - migrate-between-team-managed-and-company-managed-projects 

I see that you are on server. Were you on cloud I’d recommend using the built in automation. You will need some sort of scripting or automation app to couple with your S LA. Automation for Jira provides some nice built-in library rules for this purpose. Basically the idea is when an SLA breaches then you can take whatever…

I see. The link you provided is for server not cloud. I do not think that programs exists in the cloud context. I suggest you read all about advance roadmaps here - advanced-roadmaps-home 

Personally I would recommend against moving an issue from a JSM project to a JSW project. Doing so will break the connection between the customer and the issue. Rather I suggest using create linked issue.

Understood now do you want just an image copy? Assuming so I would suggest editing the workflow turning on the view transitions and using a screen capture tool. Then record this in confluence or another Word processing Engine where are you can document the current workflow and any future changes.

The default kanban board for business projects cannot be modified. The only way to achieve your goal would be to create another kanban board that is fully configurable. If you do this you will need to set the location for your board to be associated with your profile. Then you can add a link in the side bar of your project…

It sure could depending on the automation. If you can share the automation we should be able to share it out what needs to be changed.

It seems like Jira is detecting this as a bulk email or no-reply email address in which case it probably is blocking it. Is this actually an individual's email address?

I would not create a clone. Rather, I would use create linked issue feature to create the issue in the development project. When you create a clone it's going to create an issue in the JSM project with the same reporter when that happens the reporter gets notified.

I do not understand the question here. What do you mean by "workflow Jira"?

duplicate post

And where did you read about “programs“? Disclaimer – I am on standard and do not use advanced road maps. However, I’m only familiar with plans no programs.

Ok. So for terminology sake that really isn’t archiving rather that is referred to as aging. Issues or age off of the board differently depending on the type of project you were on. If you are on a TMP project indeed issues age off after 14 days. With a CMP project you can control when or if the age off. I suspect but…

I need help understanding how you “archived” these tasks. I suspect what you mean is that the tasks have been marked done and have subsequently aged off of your board. The issues are still there they just want displayed on the board after a certain period of time. Are you wanting to have those issues appear in the done…

Let’s start by having a look at your workflow. If you are using CMP then go to project settings workflows and view or edit the workflow. Check to ensure that you have transitions from your backlog to whatever status you’re trying to move into.

If you can find one or two key flexible leaders within the group and ease them into either an agile approach or a simplified waterfall approach and start there if they get the jest then maybe they can help lead the team in a better direction. There’s nothing inherently wrong with a waterfall approach as long as it’s not…

There isn’t an ability to archive issue. In premium and enterprise there is the ability to archive a project. Do you really need to archive an issue or can you just mark it as done? Finally I’m on sure what you mean by the use of “row” here.

Pleas read this - Why-isn-t-the-Jira-Core-board-working 

Can you create a new request type for email with only the two field, no optional fields and try that.

Hi @Ruslana Smirnova ! Welcome to the Community.

Is it persistent? Have you tried another browser? Have you inspected another project?

I relocated the post

You should talk to your admin to gain access.

You cannot rename system fields.

You could export to CSV and then import CSV one project at a time.

You can always set up an email channel inside your JSM project. Communicate the email address with your customers and they can create tickets via that email. Your agents can then communicate with your customers via email. The comments will be added to the issue within the application. However realize the customer will not…

Are you using CMP or TMP project? Can you share exactly what you do see in the form of a screenshot?

Correct it will not be visible in the collapsed view.

Ha! This is an easy one for me. It would have to be either seek out and hire a knowledgeable Jira admin or find a willing party and get them trained as quickly as possible. Jira is not for the faint of heart, it is not as easy to administer as some software applications. To get the full potential and for power of Jira you…