Jack Brickey Expert

In the image you provided just above the word insights in the upper right corner. Go to board settings from there and inboard settings click card layout.

You can click on the ellipses in upper right and select card layout. Then add he due date. Note you are limited to 3 fields so you may already be at the limit.

Hi Neda, Try to make a copy of your workflow and then in the interactive workflows edit your copy once you have it the way you want go back to your project workflows and associate your new workflow to your desire is she types. See if that can work for you

I Think that you want the following… Urgency in (Critical, High, Low, Medium) AND "Request Type" in ("Service Request for Application (ICT)", "Service Request for Hardware (ICT)", “Offboard Employees (ICT)”, "Create a New Employee Profile (ICT)", "Internal Changes/Promotions (ICT)")

I’m unsure what you mean by short. However your JQL is fundamentally flawed because you are “and-ing” your request types. Your RT can only be one value at a time. Can you explain in words what you’re trying to achieve with this JQL?

I’m on sure whether this can be done or not. I did find this other post that refers to disabling one of the modules in the Jira service management plug-in. 

In a word - no. Note initiatives is available for CMP in premium edition. I assume you are on premium?

There is no epic link in TMP rather there is a parent. You can add an epic under project settings issue types. You may find that TMP is too limited for your needs. However here is a link to estimation associated with TMP - enable-estimation 

I assume you are looking for the Original estimate field? Can you go into the detailed issue view of one of your issues and click on the configure in bottom right. Check to see if Original estimate is available. also be sure you have estimation enabled - configure-estimation-and-tracking 

Ok so first reference this article if you need help setting up the approval itself. set-up-approvals next, regarding your intent to notify the reporter there are two ways of doing this. First by the fault notifications are sent to the reporter when the issue is transitioned. So unless you disable that feature they should…

Ah….ok well that is important info for sure. so you should still have the auto reply email as a customer so you can condition on that. Then you will need to extract the email from the subject. I would have to play with that to figure it out which I’m happy to do but it is Friday and I am tuning out for now.

Are they not already a customer? When they create an issue they would be a customer. Did you try typing the username?

You don't need to use smart values at all here. Rather you would do something like this... Trigger - issue created Condition - reporter is xxx Action - send email to reporter Now to be clear buy default the reporter will receive a notification when they create an issue, unless of course you have this disabled. If it is not…

Suponiendo que sus usuarios son administrados por una cuenta de Atlassian y no dicen LDAP, entonces el usuario deberá cambiar esto por sí mismo. esto se puede hacer en id.atlassian.com

What are your start and end dates? The orange bars would seemed indicate July 30 to August 30 approximately.

Well that is rather interesting. Let me ask the stupid question here - you're sure that these are from the same Jira instance? AFAIK, and how it works for me, all priorities are the same for all projects whether TMP or CMP. These are define under administration settings-issues-priorities.

You might have a look at refined-for-jira-cloud I gave this app I try a while back and seem to recall that it had the capability.

Good news Wes! You might want to share what you did here to benefit others. Cheers.

Hi Rich, Welcome to the community! I assume by title you mean summary? Personally, I'd rather conserve the space. TThe current implementation provides a single line and the text displayed is governed by how large the window is. Resizing the window will shorten or lengthen the amount of text displayed. Additionally, the…

Could you share a screenshot of your 9-to-5 calendar? As well please share a screenshot of the SLA that his counting incorrectly. 

Project - this is a container for the issues that you need to manage. In development these are often times Products in business it can often be a project that has a beginning in the end. Each project can have its own set of behaviors and workflows schemes permissions and notifications. All of which help define how your…

Email creation of issues has a one-to-one relationship with projects. You would have to create your own email handler to do what you're wanting to do. As an alternative you could consider using something like outlook rules where all emails would go to one address and the rules would interrogate the subject or body and…

Disclaimer - I don't use team managed projects on a regular basis so my input should be taken with that understanding. It certainly seems pretty straightforward what you've done here and I just ran a quick test and it seemed to work for me. What I might suggest is to remove the rule and re-add it. Otherwise, it may be some…

Currently you cannot add a form within the request type that the customer completes. The form is the request type that you build itself. However Proforma, which was acquired by Atlassian, is currently being integrated into JSM and I believe would provide such a solution. This article indicates that it will be coming in Q4…

Not exactly. I create a board and I set the location to be my profile rather than a project. Hide then add a shortcut on the side bar of my business project. If this doesn't make sense let me know.

What you see in your boards is entirely driven by the underlying filters. Can you inspect the filters both of these boards and see how they might differ?

In my opinion yes. There are a number of questions in the community about this. Many of these reference the following article. automate-backups-for-jira-cloud 

Go to the detail issue view for the specific issue and expose the epic link field which might be under the more option on the right hand side. Click into that field and simply clear it.

First moving an issue out from under an epic shouldn’t move the entire epic. However maybe something has changed? In any event what I would recommend you try is to simply remove the epic link from the issue you wish to remove from the epic. Or you can set a different epic link.

Yep, the default boards don’t support modification of workflows. I really hate that too. However, since I have JSW as well I will create a full featured kanban board and add a shortcut to the side bar so I can then have a board that reflects my new workflow. Not ideal but it works.