Jack Brickey Expert

Trina, you might find this article helpful too - best-practices-on-using-the-resolution-field 

Note regarding your response to Nic, there is not anything in Jira that detects when you view an issue. At least anything that can be leveraged as a trigger. my second recommendation looks something like this… custom field yes/no field - Recent Update. This field would get set by automation anytime an update is made to an…

This makes no sense… are you saying that this is a valid JQL - "Request Type" = "Request Flyer/Brochure (SL)" but this is invalid - Status != Cancelled AND "Request Type" = "Request Flyer/Brochure (SL)" please confirm that for me. If indeed this is the case can you try this - "Request Type" = "Request Flyer/Brochure (SL)"…

Forms? Where are you reading that indicates “forms”? I’m just trying to translate what you are trying to achieve.

Trina, I know precisely what you are asking for and what I am trying to assist you with. Please follow my last post and respond. Fundamentally if you have the right screen on the right transition associated with the issue that you are actually transitioning then the resolution code should appear for the user to enter the…

Hi Jason, so how long would the indicator last? Would it automatically clear or would you manually clear it. options… * Use a simple query, e.g.updated <= now() and updated > -1h, then create a queue to display based on the JQL * use custom field and automation. The automation rule would set the field on issue updated +…

What field type are you using? Text will not work, you need to use user picker field.

Then you need to contact the admin for the project or the jira admin

It is hard to say for sure, but based on what you’ve told me it seems to me the right approach would be to have a single project and create groups within that project portal that would provide associated forms for the given departments. Is there a reason why you chose not to go to this direction?

It depends on the type of project : CMP or TMP. CMP - ensure the user is added to a role that is currently defined with Browse and other permissions- project settings > permissions TMP - go to project settings > Access and add the user as a Member

What type of field is CS? If Text that would explain it as that will not work.

This is not possible.

I would probably consider using automation. trigger - issue created conditions - those conditions when you wish to issue an email to CEO action - send email to CEO 

It is hard for me to troubleshoot this TBH without seeing it. Regarding not seeing the Resolution field option in the screen when you resolve an issue my thoughts are that either: * you did not publish the workflow after making changes * you edited a workflow that is not associated with the issue being used for testing did…

All tickets in a specific project + All tickets that are not closed + all tickets assigned to me project = thisProject AND statuscategory != done AND assignee = currentuser() does this get you what you want?

Please note that you have this question posted in Jira service management. If indeed you are using JSM, you do not use the email handler as being presented. That is for Jira software. with JSM you set up your email channel under project settings email requests.

You can remove a customer but you cannot throttle them to say “# tickets per day”.

If you are using a Team Managed Project the Components does not exist. This field is only in Company Managed Projects.

I thought she was asking to extract an email from the text in a comment, but may be mistaken.

There are a few posts I have seen on this topic. Here is one I have referenced previously. Automation-Regex-extract-email-address-from-Issue-Description 

I have not personally done this but believe you could create a group that equates to the members of an organization. Of course this can be an added level of complexity when trying to maintain both organization and group. Hence why I have avoided.

Hi Edgar, the Community cannot fix any bugs as this is a forum for sharing Q&A among users primarily. If you feel there is a bug, and you are designated as the technical contact for your instance please contact Atlassian support. with that said I have to wonder what type of text you are copying and pasting. I wonder if…

First to be clear the Community isn’t official support but rather a forum to share Q&A and discussions. with that said, Jira doesn’t offer field security but does offer issue security via issue security scheme. But this hides the entire issue from users.

@[deleted] , You might find this article useful - Multiple-boards-in-Business-and-Team-Managed-Projects-You-bet-you-can! 

What do you mean by filter on Key? You can search for a specific issue using the key via the search bar - just enter the issue key. 

You can use Automation for this purpose. Trigger - comment added Conditions - as needed to zero in on when to send email Action - send email to desired recipient 

You can create a separate workflow for your bug and sub-bug and use the field required Validator in one or more transitions. * Copy your current workflow * rename your new workflow * Edit the workflow and select the transition where you wish to require the field to be entered, e.g. the initial create transition *…

if your admins follow good change control processes and document the new workflows in Confluence then you could reference the image directly from there.

There is no URL that you can gain access to unless you were a administrator. The best option I can think of which is great because it static is to export the workflow as an image and put it into your confluence pages.

Consider making use of Organizations. If you add users under a given organization then JSM provides the mechanism to share issues for all users under that organization. add-an-organization-to-a-service-project Please also reference the sharing options under project settings > customer permissions.