Jack Brickey Expert

Reach out to Atlassian Support and select Billing in drop down.

If you want to change the issue status as Joe mentioned be sure you have a transition from your done status into a To Do or in progress status. Note this might be satisfied to a “all “ transition method. if you also wish to change the Epic status (you should) then you first must transition the issue status out of done then…

Go to the Advanced Search issues screen and use the following JQL query. Add the desired columns to meet your needs. sprint in opensprints() The above will return a list of all issues that are currently in any open Sprint regardless of the project.

some very good input from my colleagues here already. However I will add my two cents as well based on my own personal experiences. A solution that I have employed for this, although I did find it to be rather tedious, Was to split my workflow across a scrum and kanban board. The scrum board was for development and was…

That could be for sure. But hey for free get a lot. Invariably though you're going to run into a situation where you want to upgrade if you depend on the application to get work done.

You could always run a query to see all issues that I have links... project = abc and issueLinkType is not empty Or if desired you could search for all issues that have a certain link type... project = abc and issueLinkType = blocks

Based on what you have stated here's what I would do. I would use the currentuser() function rather than have specific queues per agent simply because if you have a lot of agents the queue list is going to get unnecessarily cluttered. Assigned to me >> assignee = currentuser() and resolution = unresolved and status !=…

Hi Thomas, I know you did in an earlier response above that a solution for removing the epic when done was released. Specifically these release notes conveyed this update - Next-gen-release-notes-for-Jira-Software-Cloud Here is the excerpt from that article that was pertinent * Filtering improvements: Some improvements to…

You could use the following JQL in the advanced search for issues box and add the epic link to your columns which would then illustrate the epic. Assignee = currentuser() and "epic link" is not empty Note: this assumes you're using CMP projects If TMP try this... Assignee = currentuser() and parent is not empty

Where exactly are you looking? Is this under the user management section of the administration area? Can you share a screenshot of what you're seeing? Feel free to obfuscate the email address. I'm looking to see what each of these users status is. Is one of them revoked access? It might be that you need to find all issues…

Sharing needs to be done within the same cloud instance not across instances. You would have to make the individuals actual users in the Jira instance. Then you can restrict what these individuals see using the permissions scheme.

actually i think users listed as Trusted can add apps.

Can you please elaborate which link you are referring to hear? Maybe a screenshot? Also please indicate if this is a CMP your TMP project. Is it software or business project?

You mentioned the client create a new user with the same email but that's really not possible right? Are you saying that if you go to user management you see the exact same use her email twice? Or maybe the previous user deleted?

Ok so that isn’t the all filters view but rather a board filter selection view. Can you go to the all filters page and see if you can find that filter? I would be interested to see if you can find it and if so what are the permissions on that filter. Also it would be interesting if you enter the complete name of your…

I’m not sure I quite follow. So you created some filters and now you’re going to delete your account? If this is the case and you wish the filters to be retained then I suggest having another user take ownership of those filters will copy them and make them their own.

You can access previous sprint details under the reports section. Look at the sprint report.

It depends on the type of change. You can add a validator to the workflow transition using the field required validator. This will require the user to make a comment when making a transition. However if you wanted to do it for any sort of change that would require a different non-out-of-the-box solution. Basically you have…

Sounds good. What I would advise is to interview your teams like HR to understand their needs and willingness to use Jira to solve their needs.

Because Customers are not licensed users and therefore do not have a profile. Your next question then might be – so why do I get the option to view the customers profile? To wit, I would respond, very good question and something I wish Atlassian would fix. Actually what I wish for is that Atlassian would support customer…

I am not using advanced roadmaps however, I would assume that it would use the Resolution field. Is that field being set when your issues are mark done?

That’s a difficult question to answer given the limited data here. However typically development teams will create a project per product. Key reasons for this include: * Different teams working on different projects * Different workflows and processes * some teams may want to scrub some may want kanban * release cycles are…

So from your images it appears that in the first project indeed you have a rule that restricts who can move it to done apparently there are five individuals that are approved. Is this correct and is it behaving according to the rule? In your second project, as you stated, I do not see any rule that would restrict moving…

What edit button? There used to be an edit button in the old user interface but this is changed many months ago. Can you elaborate as to what edit button you’re looking for and where you’re getting this information from?

When adding a customer you do this under the customers screen. You also need to ensure that you have the customer invite notification enabled under project settings > customer notifications.

I am unaware of such a scriptrunner solution but I am not a scriptrunner expert by any stretch.

what kind of edits? Can these users be simply project admin’s? Must they be Jira admin’s? If they are Jira admin’s then they will be JSM licensed users. If they can be project admin’s in your JSW projects then they won’t have to have access to JSM.

Depending on where you saw this message and under what circumstances my suspicion is that it’s related to your board’s filter. Meaning, you created an issue that will not be exposed on your board because your board’s filter excludes that issue based on the criteria defined within your filter. For example, let’s say you’re…

There is no suppression feature only an inclusion feature. So you will have to exclude users from the group or role.

have you tried copy Value from other field?