Jack Brickey Expert

Can you please share an image of what you’re Seeing I’m not exactly sure what you’re referring to to be honest.

I assume you were referring to the Kanban board? what type of project is this CMP or TMP? Is this a software or business project? The reason I am asking is whether you have the ability to configure the board or not via board settings or is this a fixed default board. The image helps a bit but as it is not in English I…

How does that work? How does the reporter get associated to an organization. Which post Function are you using? Can you provide the details on this?

Here is an example of where I inspect the comment and take an action. You can similarly inspect the description and then use smart values to update fields. You can find the details on automation at support.atlassian.com just search for “automation smart values”.

Correct. If you have that selection then any incoming email from a non user will fail. Automation runs after a successful issue creation. My assumption was that the agent would create the customers first. If that is not he case then - yes you need the project to be open.

You can delete JSW here - admin > billing > manage subscriptions

@Deepak KS , I agree wit Nic here. Basically don’t allow the use of delete. Build projects and workflows that allow users to close issues with resolutions like: not needed, duplicate, won’t do, etc. another crazy idea… If you want you could create a project called “BIN” or “TRSH” and use the Move feature to move issues…

I have not used this solution but am aware so sharing - tMetric basically it is a time logging app outside of Jira but apparently the logged time can be synchronized with Jira and the integration places a button on your detailed issue view. worth a look.

Yes you can create a new issue Type and name it feature. However it will be the same as a task/story from a hierarchical perspective. It can have sub-tasks if desired. 

Think of Cloud as a different product, different code base, different dev teams. That is essentially what it is. You might click the on-app feedback link and make a request. There may already be a suggestion actually. 

Email is not a good option for completing fields. However, one option to consider is using Automation and parsing the body of the email. Obviously this demands that the body is reliable which is rarely the case unless the email comes from SW-systems.

I have never observed that feature on Cloud. 

They have recently rolled out this different new look that provides a horizontal scroll bar. To the best of my understanding it is not as yet configurable

After making sure that the label doesn’t exist on any issue in the instance then reindex and check if gone.

Yes this is associated with Access understand-authentication-policies 

I would not think so. Did you run into something that lead you to believe so?

Ok then if you are sure you actually have JSM the contact Atlassian support. The documentation remains in sync with my input -delete-a-customers-account . what do you show under admin > products? Does JSM show?

The other possibility is that Atlassian is rolling out new changes and you are ahead of the game here.

Are you sure you have JSM product? If so then it is a permission issue. When you click on the COG icon do you see this view? If not then you don’t have the required permissions.

This post is all about CMP projects. You cannot do this on TMP

Hi @[deleted] , sorry if restated what you already understand. If you are a Jira admin you should find all “customer only” accounts under admin > user management > Jira service management. They will not appear under “Users” unless the have an Atlassian account and access to the site.

If you wish to remove a customer from a given service management project then you do that under project settings > people. The view under the customers screen illustrates the number of issues a given customer has opened or resolved but it is not where you manage the customer’s access. If you wish to revoke the customers…

You cannot turn them off as they are part of the project template. You could create different project using a different template but that requires starting over. I believe, but am not sure, that all other templates result in Service requests only by default.

This isn’t possible with simple JQL. If the need is sufficiently important, you could consider setting a date field when an issue is flagged. Then you could use JQL to inspect that date field.

Hi Mark, welcome to the Community. You might find the below article of use. Basically you configure this on a board level for CMP projects. I am unsure if this can be configured on TMP or not as I have not attempted to do so. jira-configure-working-days it looks like this…

insert your desired status status = "to do" and issueLinkType is empty

Hi @Janessy Machado , welcome to the Community! In order for the Community to be able to potentially assist you here more information is required. What do you mean by add status button to jira stories? One thing that may not be immediately clear to you is that the community is not official at Lasyone support. Rather it is…

That would be my guess as well. I get/understand and see both sides of the story here. If you have 3 to 4 columns then it's not a problem if you get 5 to 7 it might be better just to compress them. However, once you get beyond that a scroll bar begins to make more sense. The problem is how do you implement to satisfy all…

@Traci Wilbanks , FWIW here is an implementation I would love to see: * Each page could be configured to require comments on publication * If a page is configured to require comment then when a user clicks on Publish or uses the shortcut a modal prompts the user to add a comment. * The modal would indicate the version that…

That date is a prediction of when the project/sprint will be complete based on the data you input.