Jack Brickey Expert

The first two images are unrelated to TMP and you should not modify those without concern of corrupting existing CMP projects. The last image appears to be from your TMP project and is where you should add and delete categories. I don't understand your comment "that I can only remove categories in case I want some to be by…

The first place I would look is Automation. If nothing appears obvious I would ask the agent to update a test ticket one field at a time and inspect the results to try to zero in on what specific action is causing this.

How are you creating issues? Are you using the create button, email or portal? Have you tried the various methods to see if any of them create tickets? Do you have more than one project that you could test with?

check that the Resolution field is cleared on reopen. this can be done via Post Function in workflow transitions.

ok so your from status is to do. And indeed I see you have a transition from that status to in progress. Now please open the transition to in progress and let's inspect any conditions and validator's that might be present. Also are you able to make the transition from the detailed issue view? I'm just trying to rule out…

ah ok.... this is TMP. Very sorry for missing that. so if you a project admin you should be able to remove categories by going to project settings > issue types and for the issue type you are interested in click on the categories and you should see an "x" to delete a category.

hi Greg, for this I would create a separate project and if an issue passes all the test then either move it to the dev project or close as approved and create a linked issue.

If your 2nd line of support would still be working directly with the customer then the issue should simply be reassigned within the same JSM project. here are some things to consider: * use an Escalate or Tier-2 status in your workflow to allow your Tier-1 agents to transition * create a unique queue(s) for tier-2 efforts…

are other projects working? if not I wonder if your issue is similar to what is discussed here - Not-receiving-email-notifications 

A couple of possibilities: * there isn’t a transition from the current status to the in progress status * There are some restrictions within the workflow that is preventing you from moving the issue. For example, A condition that only the assignee can move the issue or something similar Can you look closely at your…

Can you go into the administration area under user management and search for each of these users? If any exist and you wish for them to be re-enabled then do so there. Then you can invite the new users separately.

@Kevin M. Spiller , sorry I’m still a little bit lost as I can’t translate the screen easily. The options make me think this is the Components field or a custom field. However if this is the ITSM project template maybe there is a field called categories? Does this field happen to show up under admin > issues > custom…

I would assume a user would need to accept the invite before the could do any within the team.

All completed issues must be in the rightmost column.

Please report back here if you don’t mind. I’m keenly interested in cause. Maybe an addon is using this field name…unsure.

Oh…I see in your other related post that you are showing two system fields labeled flagged. Sure seems odd and agree to report to Atlassian.

Ah so do you have a custom field “flagged”? If so I highly recommend not doing that. You really should never create a custom field named the same as a system field. This is a good example of why. As John mentioned you may want to open a ticket with Atlassian just to report this. However I suspect the answer will be to…

I suggest you use the search bar above to find potential solutions using that solution. 

What does the audit log indicate for a triggered rule that you would expect to succeed?

Verified? In any event… Rather than Post function use Automation to send your email.

It is not currently possible to remove status from the default view.

Yes. The default group when adding users is configured here - admin > user management > product access

@mouad laf , The body of your post does not match the title of your post please clarify

Understand but according to the below snippet from the doc link I included above all members should be able to add/remove members. If you hover over or click on a user do you see “…” to the right of their name? Manage members of a team Any member of a team can remove team members or invite others who already have an…

* They cannot use the “@“ to mention others - JSDCLOUD-8026 * But I thought they were only see the issues that they created. However this can be changed to allow them to opt in and see the issues others in their organization created if so configured. * they will not be able to see issues created in other projects unless…

A couple of questions for you: * do your team members show as invited or have they already excepted an invitation? * Do you see… To the right of your team members name? I see this but the only option I have is to cancel invite since they have not yet accepred. What does your show?

I started playing with teams on Friday but didn’t get very far. The first thing I ran into was that the team members I invited never got a notification. I plan to bring up the whole teams topic to some colleagues and see if they have any input. It sure feels that Teams is really beta code. BTW, and unrelated I really hate…

If there are no issues assigned to a user then the swimlane will not display. Maybe consider a dummy issue created for all users and just leave in the leftmost column. 

Here are some additional addons to consider if addons are an option * enhanced-user-profile-for-jira * user-profile-manager-crm-in-jira * teamployees-jira-user-profile-birthday-horoscope-skills 

You can use the user profiles but that requires the users to complete there own profile.