Jack Brickey Expert

Hi Vish, you cannot recover deleted issues.

This is not possible. It will be the last time the resolution field is set.

You need to add a “clear field” post function to any ‘repoen’ transition in your workflow.

Yes if your issue was already moved to Dunn and the resolution wasn’t set then there are only two ways to set it. * re-open the issue after you’ve set up the post function and then close it again. * if you want to do this in bulk then Edit the workflow and add a new transition out of done and back into done. In that new…

Oh I see. You can’t pin it. The resolution Field, at least in the new issue of you will appear only after an issue is in a done status. It will appear just to the right of the status itself. As illustrated below.

I am not familiar with that tool. If you want to know more about automation I would refer you to the documentation - automate-your-jira-cloud-processes-and-workflows It is generally pretty straightforward to use automation until you get into the more complex areas. The key Issue here is that you need to have a way of…

You can edit the resolution assuming your issue isn’t already in a done status. You just need to ensure that the resolution is on your edit screen. However I don’t know if you’re wanting to do this after the fact or during the transition. If you want to do it during the transition then associate a screen with the…

Then I would suggest editing the workflow and adding a post function to the transition to done. You can set the resolution field to resolved using this post function.

Consider using automation for this. There are a number of posts in the community on this already so you may want to use the search bar at the top. Here is one that isn’t an exact fit but I think you can get the gist of it from this - How-do-I-automatically-trigger-a-status-change-on-a-parent-issue 

The question becomes - how do you determine the emails of case owners? Ideally you could add them as Watchers assuming they are Jira users. Otherwise you could use Automation to email them if you can capture their emails in a custom field.

Hi Anton, welcome to the Community. I’m not sure I’m answering your question or not as I can’t translate your images. However, in your first image it appears you are showing “Request Type” while in the second you are pointing to the “Issuetype”. The Request type could be empty depending on how the issue was created. If you…

One other thing to mention is to be sure your browser isn’t set to incognito.

Hi Christopher, are you referring to idle session timeout? If so you might find this article useful - update-idle-session-duration 

You do not need to provide a credit card. Is the instant still working? How many users do you have?

Hi @Michael Woong , welcome to the Community. let me first ask why you wish to do so? Generally if you have a JSM issue you don’t want to move it to a JSW project. The reason for this is that it will break the connection with the customer. Rather the right approach is to create a linked issue in the JSW project and then…

precisely

unfortunately I have to deal with some of this myself at least temporally. As I have a Mac I use the dictation function provided by the operating system. It works well for my needs.

Of course they can't access the issue in the application but you can put as much detail in the email that you like.

Hi Alan, in fact you can do this using Automation. There is an action to send an email and you simply add any valid email address you would like.

Ahoy me Community hearties! Thar be booty in this post fer sure. But as sure as I am Jack Skellington I am here t' warn ye o' the darkness that lies beneath the seas. Let this be a warnin' t' those who seek t' read the followin' pirate ticklers. 'ow do ye make a pirate furious? Take away the p. Wha' has 8 legs, 8 arms, 'n…

Oh, and there is also a google sheets Version as well. The advantage of this one is that you can schedule it to run weekly. And if you have some MS office skills you could even schedule the report to email to a list of recipients.

For a user to access the application they must have a license. However, you might consider using the official Excel addon . You could run that weekly and send the file over to them.

I do not recall seeing emails go out when adding a person to a project. If you have them as a project admin they should be able to see the project. I assume these individuals can log into the instance and navigate the application? Assuming so please see if they can find the project in the project list. Also verify the…

Have you perused the associated Team docs? what-is-an-atlassian-team particularly the manage team profile? I have not really played much with Teams yet but I am going to do so. It may very well be that only the creator of the team has permission to delete team members.

Absolutely unless the administrator has configured it to not allow this to occur. However that is not generally how projects are set up. Are you finding that you are unable to if so please check with your administrator.

Also I would warn against giving administrative privileges to individuals unnecessarily. That is not to say that you are doing so here but when I see I added four users as administrators it does throw a bit of a yellow flag up to me. Also keep in mind that there are different levels of administration.

Are these users able to access any project on your instance? Can you go to the project settings > permissions and assess if those users exist in one or more of the roles that have browse permission?

well it is very hard to factor in all of the variables in cloud these days for sure.

Ultimately I will refer you to the atlassian documentation. If you simply go to support.atlassian.com you can search for your interest. With that said, for confluence you can construct any page that you want and include various Jeera macros such as filter lists, charts and graphs, and even roadmaps. It is it easy matter of…

indeed