Jack Brickey Expert

project = TEST AND issuetype = Bug AND platform = option11 and platform = option61 and platform = option99 however, this will not exclude issues that also include additional platform values. There isn’t an “only =“ function.

Hi Vinay, welcome to the community. Can you share a screenshot of what you are looking at? Keep in mind that if you are referring to the avatars that appear at the top of a board, you will only see those for users that have assigned issues that are on the board at that time.

To be clear, you want issues in the “ready for validation” for >= 14d to disappear from board. Correct? Play with adding something like this to your board filter. and not (Status = "Ready for validation" and status changed before 14d)

Use the “in” operator… project = TEST AND issuetype = Bug AND platform in (option11, option61, option99)

There isn’t an OOTB solution for this within the Create action. One thought that I have would be to use automation to find issues with the same value after the issue has been created. I found this similar post not exactly the same but the concept is you might play with that…

here here! awesome continued contributions all!

Hi Erin, so are you saying that the customer request type is actually set and you can validate this when you look at the detailed issue view but The automation doesn’t recognize this?

Unfortunately this is not possible today. I recall there is a suggestion for this but can’t immediately locate.

Are you wanting the automation to trigger as a result of the other automation? If so be sure to check the box to allow rule to be triggered by other rules. This is n the details section of the rule.

Hi Mila, welcome to the Community. Based on what you have posted it seems like what you might consider creating a custom field “developer” and copy the original assignee into that field. This will allow you to have traceability to the original assignee when you move to unassigned. With this said, I might offer that you…

Not at this time. I believe there is an open suggestion for this in cloud. However I doubt that would change for Server given the EOL on that platform.

Addon options… Scriptrunner Power Scripts Automation Unlimited for Jira JSU Automation Suite you will need to assess these against your requirements to see which one might fit best. Obviously a trial is always an option. 

Unless you are using TMP - JSWCLOUD-17666 

Interesting question. I would do one of two things: * create a future tasks project in place of issues in there that you don’t wish to see. Then I would use automation or some scripting to monitor the due date and move to the appropriate project once it’s time. * create a unique status “future” in your current project.…

One question…. If I were to become a leader how soon can I expect to unseat @Nic Brough -Adaptavist- on the leader board? 

Hang on a second. You mention “but those have been omitted from the project view”. Are you saying that the sub tasks are not included in the kanban board configuration? Do you find subtasks on your kanban board normally? Your quick filter will never display subtests if the underlying board filter excludes them. This may be…

What about once a task is on the kanban board? If you have a task with subtasks on the kanban board and you collapse the task and move it do the subtasks also move? finally do the subtasks share of the same workflow as the task?

Como você está na instância Livre de Jira, você está limitado a 10 usuários. Se houver alguma dúvida sobre quantos usuários você tem atualmente, vá para a área administrativa sob gerenciamento de usuários e verifique lá

Indeed. The documentation does seem to Imply that it should work. However, I just don’t recall that being my experience. again things change quickly and cloud. When you move the task in the backlog is it in a collapsed view? When I get a few minutes I’ll retest it if this question is still open at that time.

I will have to do some testing but I’m pretty sure the first bullet only applies if you’re on the kanban board not in the backlog. However, as things change quickly and cloud I need to retest to verify this.

Unfortunately this is not possible. I sure wish that you could as I have tried a few times before. There may be a suggestion open for this. You can check Jira.Atlassian.com and vote for it if you find one.

To actually view anything within Jira the individual must have an account. I was looking for some good documentation on the use of “public” in shares but did not immediately find any.

Customers aren’t assigned in traditional roles as licensed users are. Within a project they go into Service Desk Customers as you see under Project settings > people

That could be. answer - be sure to clear resolution field if issues are reopened. Be sure to set resolution anytime you close an issue.

Sub-tasks will not, by default, transition/follow the transition of parent. You can use Automation to make this happen if desired. I should clarify that once on the Kanban board you can move parent and have subtasks move if you collapse the parent, hiding sub-tasks.

They are making changes to user management and I recall that Trusted user was indeed changing. I will try to locate some doc reference and add here. here is a reference - User-management-for-cloud-admins-just-got-easier 

Hi Nicola, I’m having a hard time following you here. Maybe you could provide more detail including images?

I am not as familiar with TMP (next-gen) projects however, in CMP, you need to ensure that your Done status is in your right-most column. Your image shows that it is not. I suspect the same rule applies in TMP. Give it a try.

These appear to be add-ons in your instance. Most add-ons, but not all, are configurable on a project by project level. If you do not use those add-ons then you can consider disabling them for your project. How you do that depends on the actual ad on. Some will be in the admin > system area. If you are not the organization…

So you’re sure that you have JSM installed on the same instance? Can you verify that under admin > products ? assuming it is installed can you attempt to navigate to any JSM project?