Jack Brickey Expert

@Emily Torres , I see that you've accepted our answers on this page. Does that mean you have gotten this to work now? If so please advise what you found. This will benefit future members searching for a similar question.

Hi Nick, In the free version, according to this document all users have administrative permissions. Administrators Will be able to access all projects. permissions-and-issue-level-security-in-free-plans Disclaimer – I do not use the free version so can neither confirm nor deny the accuracy of this.

Similarly but different, I often use swim lanes to illustrate urgency.

Hi Marco, welcome to the community. So when you say you've created five different queues in the portal I think what you are referring to here are groups not queues. Unfortunately groups or not available within JQL. You can create the cues using request types however if you have a request type appearing in multiple groups…

Hi Susan, Yes I'm on cloud as well and remain puzzled about the "=". One other thing you may be interested in is this extension for Excel - jira-cloud-for-excel-official . It is free and a simple extension for excel that allows you to run queries directly from excel into your Jira instance. This has some nice advantages…

You might have a look at your request types and how the forms are configured. Project settings > request types You'll find it there are different tabs for what the agent view and what the customer sees - request form

@Michele Snow , If you need assistance with a specific automation rule please feel free to share your goals here or create a new Post in the community if desired.

Understand. Now the important thing to know here is that by hiding it from the portal you're hiding it from the portal for any user. If you want your agents to be able to access these request types then they would have to do it using the Create button from within the app and expose the request type on the create screen. Or…

BTW… “=“ does not work for me. If it does for others I cannot explain why.

That image appears to be from the advanced search not the Backlog view. But, yes those have been there for many months now.

I have been successful using that same JQL in multiple locations. Is it remotely possible that you don’t have any subtasks? If in fact you know that you do and you’re still getting nothing then I would advise you to contact Atlassian support directly so they can login and look at what’s going on.

Can I ask where you’re entering this JQL? Can you please try inserting the exact JQL into the advanced search?

What it means is that your agents for that project can see/use the request types but your customers cannot. Now with that said I don’t quite understand the use case where you would want to request it to be used by the agents but not the customer. Generally speaking the only time I use a hidden request type is for my email…

Most if not all of these appear to be addons. I expect some if not all can be disabled at the project level. Where this is done will depend on the actual addon. If you are not the admin my advice would be to contact them and get them to disable these for your project if they are not needed. If you are the admin then I…

Verificare che il tipo di richiesta sia valido e non vuoto. Ciò può verificarsi quando si sposta un problema in un nuovo tipo di problema.

There is currently no way of doing that. The issue becomes how does the customer even know what projects/ portals exist when they navigate to the help center? One idea you could consider would be to create a knowledge base article about requesting access to projects. In there you could provide a list of projects that you…

Interesting I have not noticed that but then again have not been actually looking at the activity feed much. Certainly a bug.

Alternative… Create a single task and then add subtasks assigning the subtasks to each specific assignee.

Hi Emily, Can you share the Jakie well that you're currently using? On the surface it should be very easy to form a JQL to return only subtasks but I expect there's more to your inquiry. As an example the below would return all subtasks for a given project. Project = ABC and type = subtask Replace ABC with your project and…

You have built-in automation already. Have you looked at that as yet and determined it does not meet your needs? automation can be found under project settings of a given CMP project or click on the lightning bolt on a TMP project.

Hi Veronica, That’s actually an interesting question and one I think I will play with on my end because I do use Teams. However I did find this previous post regarding Slack and I wonder if it might apply here? Maybe not but thought I would share nonetheless - Recognizing-an-issue-created-from-Slack-Jira-Create hopefully…

What do you see if you click on “Edit Filter Shares”

Hi @Hritik Vinayak Lal , you cannot change the underlying rules that define the Control Chart. While I am not aware of any specific addons , you may wish to search the Marketplace for potential solutions.

I believe that the error is within your query. Specifically the “…or "Epic Link" not in (GYMXS-75)”. Since this bit falls outside any parentheses controls it would result in issues outside of the project. as an example if you were to enter the following in the Advanced search you would most certainly get issues from many…

Hi Ann, welcome to the Community. by default there is only a single Assignee field. If you wish you can create a custom field of type user picker. I have done this on one project adding “Alternate Assignee”. Once you have this created then you can turn to the issue layout to add to the screen as desired.

Hi Paula, I’m not sure but it seems that you are wanting to change some default filter that is presented within the app. While you cannot change the Atlassian default filters you can create new filters. For example you might create a filter and add a shortcut to the sidebar of your project.

slight correction use "is" rather than "=" project = projectName AND resolution = Unresolved AND (Sprint not in openSprints() OR Sprint is EMPTY) AND type != Epic ORDER BY Rank ASC

Hi Ben, In the new issue view within cloud it's not quite as obvious. However if you mouse over the icon at the very top left of your detail issue of you are you see the breadcrumbs it will pop up and tell you the issue type.

Hi @Michael P , one potential hole in your JQL is with Sprint is empty. The reason why this could be problematic is undo the following scenario. Let's say issue 123 what is a sign to a sprint and not completed. In closing the sprint the issue is then move to the backlog at that point the sprint Field will not be empty and…

Hi Eugene, Welcome to the community. With JSM you can hide Request types from the portal. When you do this the customers using the portal to create issues will not be able to see the hidden request types. However, your agents, having access to the application itself, will certainly have access to those request types. If…