Jack Brickey Expert

@NY , I think I have already shared my suggestions. I don’t have any experience with apps that might meet your needs, personal I would use the 2D or filter statistics gadgets or Excel if those fell short.

Native JQL does not have a count function. Options: * consider an addon app from Marketplace * consider using the free Excel or Sheets extension and use Excel/Sheets to create pivot tables

Pulling the conversation back into this thread. If you want to use the 2D gadget then create filters like this… project = xxx and component = aaa project = xxx and component = bbb project = xxx and component = ccc etc…

This query would not work as you are using “and” which would suggest an issue could be in multiple statuses at once. Maybe you want this? component = "project" AND status in (Backlog, "To Do", "In Progress", Test,Done) however I don’t think that is what you want. I think you just need to exclude the status altogether……

If this is CMP go to project settings > permissions and update Manage sprints. You might also wish to update Schedule issues as well.

You would be best served to open a Billing support inquiry here - https://support.atlassian.com/contact/#/ 

Hi @Lea Köhler , I believe the UI has changed to display the templates on the right as shown below. Do you see this when you click the “+”?

Hi @Fon Ngu Sr , I’m not sure where "Select a company-managed project” is or even applies when working with sprints. What exactly are you attempting to do? BTW, you should see a little image icon (moon/mountain) in the toolbar when responding to add screenshot.

Hi @Damion.Jeffrey , see if the article helps you out. my-admin-left-the-company-how-do-i-gain-admin-access-to-atlassian-cloud-applications ideally, you could contact the original admin and have them add new admins but sometimes that isn’t possible.

Hi Claire, I wonder if this article helps? what-to-do-if-your-gold-membership-is-ending If it doesn’t answer your questions I would follow the support links therein as suggested.

I wonder if the 2-dimensional gadget would work for you? You can create a filter by component for each component and then associate with a 2-d gadget.

You could do this with automation but what would be your trigger?

I haven’t used the app for many years. Here is a doc reference that might help - send-a-custom-email . You can tweak to meet your needs.

attempting to clean up old posts. What about using Automation to add the label to any issue added to the epic?

Only users within a given instance will have access to anything in the instance. 

That doc is for Server. Some things you could consider/assess… * use Automation (manual trigger) * consider a devops automation addon from the Marketplace 

You would need an addon e.g. Scriptrunner, automation for Jira, etc. that would listen for creation and assess the conditions and the send email.

Excellent thanks for adding the details to this post.

What Alex has conveyed here is precisely what you want to do on your workflows when transitioning out of a done status category. This will ensure, going forward at least, that your resolution is properly cleared when you reopen an issue. However, to clear existing resolutions on issues that are not in a done status…

Yes there is no provisions to change the column order or add columns

Hi @Dominick Dufner , welcome to the community. Unfortunately can't modify the columns displayed in the backlog. You can however add Fields to the display. Up to three fields can be added and they were all appear on the second line under the issue summary. This is done under board settings card layout.

Hi Susann, One thing to keep in mind is that by transitioning the issue as described then you lose (?) the ability to respond to the customer with FYI info while retaining ownership of the issue with the agent. In my implementation I like to have two means of responding to the customer one that will transition the issue to…

@Damir Horvat , to be clear I do not work for Atlassian so please take that into consideration when reading the following. * I don't agree that it is a horrible UI * It is just code so I'm certain it could be changed to present in the manner you're requesting * You might want to consider providing feedback to atlassian via…

Sorry I should've been clear in my initial response. You cannot achieve this with JQL without considering the creation of a custom field and using automation to update that field. As I had mentioned previously. Interestingly enough I too am in need of the ability to query for public versus internal comments at this very…

Adding to what Walter has already conveyed what I typically do regarding holidays is to incorporate that into the planning session before I start the sprint. So if the sprint is to end on a holiday I would plan for it to either end the day before or the day after.

Another idea would be to create a date field that is updated via automation every time a public comment is made. Then you could use JQL to access that field.

There isn’t a JQ out query for that. If this is something that is a constant in your environment, that is your agents need to respond to every ticket every 48 hours then I would consider an SLA. Would that be an option?

Hi @G subramanyam , that doc is for Server. I don’t think it will apply here.

That doesn’t seem right. I assume you are not selecting any licensing term? I suggest you Contact Atlassian Support and select Billing option. 

Try this link - https://www.atlassian.com/software/jira/free