Jack Brickey Expert

I would suggest you get familiar with Automation via the docs - automate-your-jira-cloud-processes-and-workflows However as I think further on this I would probably approach it differently. I would use an SLA for “customer response”. I would set it to one hour as the response time and it would start when issue was…

Have you tried the following JQL? Project = myproject and Organizations = empty change myproject to reflect your project

Hi @Magdalena Nowak , i’m not quite following your request here. I thought I would share this document with you though you may already be familiar with it. set-up-approvals . It is been a while since I’ve set up approvals in a workflow for a JSM project, however when I last did this you had the option to either pick any…

Good question. One scenario that I comes to mind would be if you developed your own portal using the APIs.

Locked fields are Jira system fields. Which field are you interested in making optional? I assume this is during the Create action?

For me the question is why does Conference not work? You can easily add a shortcut to the side bar for your meeting notes. So what is it about confluence that doesn’t work? That will help the community provide more complete and useful feedback.

There are a lot of good apps out there and they all have positives and negatives. I like Monday but IMO it isn’t a replacement for JSW or JSM, at least for my use cases. Never played w/ Asana. 3 months isn’t a long time so if you find another app works better then it isn’t too late IMO. However I think it is important to…

You hear sounds, you listen to comprehend, process and respond.

Hi Michelle, To be clear I am just a customer like yourself and do not work for Atlassian. In looking at your screenshots I note that you are using the Zendesk support addon application. As such, you might find you get a quicker answer by going directly to their support on this matter first. I am unsure how that data gets…

@Germano Saffier , where do you see that it is not free?

Hi Fred, First if you are truly using a SWF then the Resolution will get set to Done by default. You might find this article useful - use-the-simplified-workflow . If the Resolution is not being set the my suspicion is that the workflow has been edited. let’s proceed under the assumption that you wish to move away from the…

Or maybe a malformed email?

Note that this addon is not available for Cloud or Data Center.

Hi @Stephanie Ma , first let me apologize as I noted, and since corrected, some spelling errors in my initial response. Basically what I was trying to convey is that it is almost always a better idea to create a linked issue between your Jira service Management (JSM) issue and your software project issue. This will allow…

Hi Richard, you are correct. While you can change the Epic title to something else it will not extend to Epic fields: Epic name, Epic link, Epic status. TBH, I think Atlassian should not allow changing the Epic title at all. It causes confusion and potential issues.

Yes that should be possible. Have you as yet attempted and are stuck?

I have not tried experienced this. Are others able to edit the page? Have you tried a different browser? Have you logged out and back in?

Hi @Jan Svoboda , the Community members cannot access your instance. Can you provide more details? Maybe some screen shots of an issue w/o comments and also where you are adding a comment?

If you delete all SLAs I think the area will disappear, but if you have any SLAs defined then it will be displayed. AFAIK you cannot hide the Request type area. Voting is a global (not project) setting - configure-jira-application-options 

When I click on user management in the admin drop-down it takes me to the right location directly. That is products is already selected. Then I simply click on either users or Jira service management. Regardless of how you navigate to the location the details presented above remain true I think.

As always…thanks for adding beneficial content to the Community @Monique vdB

Glad to help @Jessica Dahm ! Have a great day!

Please share more info. When you go to create a project do you see the following? If so which JSM category are you choosing? Not all templates are supported in TMP.

Ok so you need to add the field to your screen. Go to admin > issues custom fields, find the field you want and click on the ellipses on the right. Select associate screen and find your screen and add it. Finally you can ensure the field is included on your screen under project settings > screens.

Duplicate post

Those are system field that cannot be configured. Are you having an issue getting a field to display on a screen or something else?

If the user is a portal only customer you should (will) find them in the location described in the article you provided. If the user has an Atlassian account then you will find them under User management > Users. With that said I recommend deactivating rather than deleting. This action can be achieved in the same locations.

Either someone is manually adding you or there is some automation that is doing this. Can you look at one of the issues and go to the History tab to see if there is a clue? Does this happen on all issues in the project or only certain ones? If the later, what is unique about them?

For sure you can have different boards for this. The question comes dow to how you want to accomplish. Let’s take a large event e.g. a wedding as an epic example. In this case we will have these task categories that we want on different boards: marriage tasks, food, communications, decorations, crowd management. In each…

Hi Stephanie, what I recommend is not moving an issue from your JSM to your JSW project but rather create a linked issue. In this way you maintain a direct issue connection. In Cloud deployments there is automation that can be leveraged to address the automatic requirement.