Jack Brickey Expert

As you have noted you cannot restrict access to attachments as desired. Not sure if it would work for you but maybe use Automation to remove attachments. Other than that check for possible, add on apps.

You might even just create a new manual rule for troubleshooting purposes that checks that CCR condition and has a log action to record the CCR. 

Hi @Ann Rumenapp , I have found automation to be rather robust generally. I wonder if something has changed in your project configuration. What I recommend based on what I see in your image is too rebuild your automation, or at least the component that is erroring to see if you can get it to work. It is certainly possible…

Hi @alessandro_romolo_e , I might need more information about your specific situation here to give you the best response I can. Are you simply trying to copy the description from a known issue to a new issue upon creation? Is the issue you're facing trying to reference that known issue? You might need to use a look up…

Please report back on findings. I am curious.

thanks. i see you accepted the answer. do you need further assistance or are you good to go?

Hi @Raina Anand , can you explain how "Canceled" Is defined? Is there a resolution value of canceled or is there an actual status called canceled? if you happen to be using a company managed project and Cancelled is a Status then I might consider doing this via a post function in your workflow. You can also achieve this…

hi @IT Account , up until recently the answer would be you can't do that. However Atlassian has recently introduced the ability to restrict customer access by request type. See if this article gives you what you're looking for - Announcing-request-type-restrictions-in-Jira-Service-Management 

Hi @Daniel Dwyer , you need to speak to your admin (if you do not have such permissions) to change the notification scheme under project settings. I suspect there is a default role/group used in the scheme. The admin needs to remove you from said role/group and add you only to the desired notifications.

I like the new lozenge. I believe it stands out more. Like others I see the need to separate out partner-product responses from simple answering of questions.

Hi @Rina Nir , thank you for sharing! I was unfamiliar with this app so it was good to read your piece and I also took the time to go out and take a little look within the market place to get more information. I was initially puzzled as to what this could do beyond all the other methods of simply capturing a screenshot. I…

Hi @Emmanuel , I don't believe you can dynamically check the context with an automation. This would mean you would have to "hard code" the solution using an If/else component. Obviously, this is less than ideal if the values within your various contexts actually change regularly. However, if they do not, then it should…

Hi @Sinead Horsfall , if a user is to access/browse Jira project, then yes, they will need to be licensed. Regarding the retrospectives, if you are referring to those retrospectives in Confluence you could consider guest access.

Thank @Mindy Park a for the recorded session. While I have been aware of most of these features I have not experienced all of them so it was good to see them in action. For me the Insights is quite useful and I also like the ability to copy permissions from another space. While these admin features are very nice,…

Correct. Automation is after the fact requiring the user to correct the situation. You can check the Marketplace for options. I believe Scriptrunner Behaviors could do this but I have not tried myself.

Catching up on my reading list from 2024. 🙂 I enjoyed the intro to Loom which I have been using for the last 6+ months now but still learned several things, e.g. Chrome extension, mobile app and editing tips. thanks for sharing! 

Hi @Admin , what type of admin permissions do you have. If you are not an Org or Site admin please reach out to them. Are you able to access other projects? Are others able to access this project?

There isn't anything OOTB that could prevent a custom field value from exceeding another custom field value. However, you could use Automation to notify when that occurs. trigger: field change condition: budget>=total action: notify via email, slack, comment, etc

There is a known defect CONFCLOUD-80402 that is pending release.

Again much appreciated Bill! In fact, based on another post where you referenced advanced-field-editing-using-json document, I was able to determine that indeed needed the advanced JSON approach. And in fact I was just implementing and testing it successfully. As always I greatly appreciate your input but do apologize for…

@Bill Sheboy , I am now taking my problem/solution to the next level and hoping you can Guide me further. My goal is to be able to filter/sort issues based upon fiscal year and fiscal quarter independently. I have created two custom select fields: Fiscal year (FY24, FY25, FY26...), Fiscal quarter (Q1, Q2, Q3, Q4). I then…

It could be a domain blacklist issue. Let me flag you post for investigation.

It seems to me that you need to create a new issue type called feature and set it to level 0. Basically you want a feature to equate to a Story. Please note that a level 0 issue type is intended to be completed within a single sprint. So if a feature takes more than a single sprint. Then you might want to consider using…

I think I am getting confused here. Based on the issue type icons in your images above it seems to show epics (purple icon) and stories (green icon). Maybe you re-used the story icon for feature? Further I don't see a feature type in your other image of issue type hierarchy. Are you sure that you have a Feature type in…

Well I guess that is up to you. What does a feature mean in your process? Will a feature include epics or will features be implemented within the context of Epics?

Hi @Leah Bell , I believe you should be able to do this using automation and smart values for forms. You can read more about this here - access-smart-values-for-forms-and-form-fields 

Are the features shown in backlog?

I don't see Feature?

Hi @Michael Blackmon , the handling of new vs. comment on existing has always been a bit of a confusing behavior and to complicate things further the behavior has changed over time. For sure, in the past, i was able to create a new email and use the issue key and summary in the subject and see a comment added. I was doing…

You can also click on edit filter and see if the feature issues that you expect to be in the board actually show up. Finally do these feature issues showing the backlog possibly?