Jack Brickey Expert

As a test, I would change your filter to simply be the project and then assess the board. Obviously, you can easily change it back later.

Scratching my head here. Is it possible that someone added an incoming mail handler under the System admin section using the reply email address for the JSM project? And just to rule it out, you are not using a third party email handler addon app? you might need to open a support request so the can login and inspect.

@Kunal , what level is the Feature issue type? By default, Jira comes with Epic as a level 1 issue type, and Story as a level 0, subtasks are -1 below Story. I was assuming you created a feature issue type as a level 0. Laura's response gave me pause to question this.

Hmmm, if you don't see the entry in the email log for a comment added then I suspect the entry is not made via the email channel. Are the customers using the portal for response? 

Hi @Frits Bosma , welcome to the Community. On premise was the Server version that is now end-of-life. Cloud, as the name implies, is a SAS application and will not be available for on prem installation. You might want to consider Data Center which is a self-managed version. However, generally speaking this is used by…

Hi @Kunal , if this is a Company managed project please check the board configuration to see if the board's filter might be the reason these issue types are being excluded. * click on ellipses in upper right of board * in the General tab check Board filter Please feel free to share a screenshot of your board if this…

Hi @Dominik Kaźmierski , can you please verify that the email address being used by the customer is in fact configured in your project and that a request type is being assigned to it? project settings > channels > email 

Hi @G M , welcome to the Community. Indeed that appears to be a phishing email and recommend reporting to security.

Hi @alan , welcome to the community. You need to reach out to your administrator to help you straighten this out and get the necessary Permissions set up for individuals.

I wonder if some of your customers also have Jira user licenses and have browse/comment permissions.

Hi @David Jackson , The short answer is, don't do this, at least not through subtasks. Stories belong to a single board and the associated story points follow. What I might recommend doing, is using a link issues instead of subtasks, and this way, each board has its own story/task on their respective board. 

Hi @Alagu Murugan Krishnan , it is possible that your board's filter is incorrectly excluding their tickets. Can you tell us if the project is company or team managed? If company managed can you check the board configuration's General configuration page and inspect the board filter? If you are unsure here please share a…

Ha, well of course you are correct. It is counter intuitive that plus or minus both work for the quarter, but, technically using plus here would be the right method. 

For me the benefits are associated with me being more self-sufficient. The ability to quickly brainstorm on producing new content, finding references and supporting material quickly is immeasurable. I don't need to reach out to many people to assist me. And let's not forget writing improvement features! I now write gooder…

I finally got around to this LL (well recorded LL). I found it very effective it's giving me a broad introduction to Atlassian intelligence, Rovo. I have been using some of the features already so it is nice to come back here to assess what more I can get out of these functionality. One of the things that I really picked…

hi @Wayne Langley , got it! Have you tried multiple browsers? Do others experience the same issue? Can you try adding a widget for a different test project?

Happy 2025 everyone! Each year I reflect on the Community growth and 2024 certainly is one to remember. It is hard to imagine how our Community can keep sky rocketing but here we are.

Hi @Wayne Langley , this is a rather dated post and your issue may be unique. As such, considering @Angélica Luz previous answer, if this persists I recommend opening a support request with Atlassian so they can investigate.

This looks quite awesome @Bill Sheboy ! I will play with this tomorrow. Thanks!

thanks @A A Ron Geister _Trundl_ , so using JQL instead of smartvalues? note startofyear(3) = 3 years in the future, right? maybe you mean like Q1 == duedate >= startofyear() and duedate < startofyear(4M) and then have similar else legs for other quarters? Of course there is still the fiscal year part. So lets say I want…

Ah yes the "s". So how did it work before?

So if this has been working fine, and suddenly stopped, I have to wonder if there's some sort of regression. I would recommend opening a support ticket with Atlassian so they can investigate. Later today, I may give this a try myself, as I have certainly used the ".last" successfully in the past. If you do open a support…

hi @Luke Simmons , So are you saying the rule is executing on all past comments? What is your log showing? 

Yes understand. I was initially confused by your OP.

way cool...thanks Bill

Hi @Atakan Olgun , without seeing the rule that is being used to create issues, it will be difficult to help you troubleshoot your problem. Would it be possible for you to share an image(s) of your rule? I would also be interested in the audit block. If the audit log is indicating that the fields are being properly filled…

Hi @Rajkumar Rajamanickam , unfortunately history searches are limited to certain system field and cannot be used for custom fields. excerpt from - jql-operators CHANGED The "CHANGED" operator is used to find issues that have a value that had changed for the specified field. This operator has the following optional…

Hi @kiranmayi , welcome to the community. Unless you archive the fix version there is no way to prevent someone from adding an issue to a fix version. I believe that Archiving is only available in premium but I am unable to verify if that has changed or not.

Thanks. I would consider changing your automation to include an if/else component testing for the company selected. Each if/else clause would send email to the proper recipients. Doing this would illustrate which if/else resulted in the email which would infer the recipients. 

Hi @David Washbrook , First let me say that I do not use Atlas to a great extent but when I do I am not seeing this. Also, Atlas as a stand-alone product is going away in favor of being integrated into Jira. With that said, I would recommend reporting this issue to Atlassian Support so that the can investigate/respond. I…